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Henson Ford, Inc.
Madisonville, TX
127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 127 reviews
June 12, 2023
They took 3 days to give me a diagnosis on my car and I had to keep calling them for the results. Poor customer service and paid over $200 for diagnosis with a $65 tow fee attached. had to keep calling them for the results. Poor customer service and paid over $200 for diagnosis with a $65 tow fee attached. More
by HoustonGurl
Employees Worked With
Brandy, Brian Creighton, Leon O'Brien, JP Kinman, Jerome Dickey, Briana Abad, Courtney Nunez, Kristi Williams
April 15, 2023
Had the best experience! Buying process with Angela and everyone that handled my paperwork was so nice and patient! Definitely recommend this hidden gem of a dealership! Buying process with Angela and everyone that handled my paperwork was so nice and patient! Definitely recommend this hidden gem of a dealership! More
by Leticia Smith
Employees Worked With
Angela, Ken, and I forgot the name to the finance girl. She was so nice
March 27, 2023
We had a terrible experience with a different dealership from another state after our car broke down on vacation. After 2 months, we got our car back home only to find it was not fixed. Henson Ford is our from another state after our car broke down on vacation. After 2 months, we got our car back home only to find it was not fixed. Henson Ford is our local dealership and went above and beyond for our family. Hillary in the service department really listened and made sure our car and our family was taken care of. Henson was able to get parts faster than anticipated and did a great job on our vehicle. After everything we had been through, Henson Ford and Hillary made the difference! More
by Clisaeve
Employees Worked With
Hillary
March 10, 2023
2017 Explorer - Complete Maintenance check, had a question about check engine light, service desk made sure my inquiry was addressed. She documented the question and mechanics recommendation. Note: question about check engine light, service desk made sure my inquiry was addressed. She documented the question and mechanics recommendation. Note: Not the first time Henson’s crew has taken care of my Explorer, one hour drive so worth it. Highly Recommend! More
by lawless8888
Employees Worked With
Stacey Ibarra
March 07, 2023
Kept me up to date on the progress of the service on my vehicle. Everyone has always been friendly every time I have took my vehicle in for service. vehicle. Everyone has always been friendly every time I have took my vehicle in for service. More
by Stevenpawpaw2000
Employees Worked With
Service Desk
March 02, 2023
Most hassle free purchase I've ever made. They took my requirements over the phone and called me back within a few hours to tell me what was available, how much and how long it would take to They took my requirements over the phone and called me back within a few hours to tell me what was available, how much and how long it would take to arrive. Came back 3 days later, signed the papers and drove away. Warranty f or life and maintenance plan are definitely worth it too! More
by Anonymous
Employees Worked With
Jerome
February 13, 2023
It was a pleasure working with Henson Ford for the search and purchase of my new F150. They made the process easy and smooth, as my needs and expectations were high, but they were able to deliver. Thanks Leo and purchase of my new F150. They made the process easy and smooth, as my needs and expectations were high, but they were able to deliver. Thanks Leon and Henson Ford. More
by Doug
Employees Worked With
Leon O'Brien
