Henry Curtis Ford
Petaluma, CA
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39 Reviews of Henry Curtis Ford
Very helpful the moment we walked in the door, through the purchase process and not the ownership phase. Knowledge staff that make themselves available for you and respond to their clients questions and n the purchase process and not the ownership phase. Knowledge staff that make themselves available for you and respond to their clients questions and needs very well. Very pleased with our experience and will be headed back for our next set of vehicles in a few years. Thanks Eddie, Evielo, Steve and the Henry Curtis Ford team!! More
Evelio and team were great from start to finish. Promptly responded to an inquiry about a hard to find truck and were able to reserve it for me with a small deposit. When the truck came to their lot Promptly responded to an inquiry about a hard to find truck and were able to reserve it for me with a small deposit. When the truck came to their lot, they notified me as soon as it was unloaded and made the paper signing process painless. I’m greatly enjoying my new truck thanks to this team. Great experience, would highly recommend them to friends and family any time More
Excellent dealership! I was treated so nicely and the price was the lowest I could find anywhere when we bought our Prius for Hansel Toyota in 2007, that the next time I I was treated so nicely and the price was the lowest I could find anywhere when we bought our Prius for Hansel Toyota in 2007, that the next time I was in a position to buy a new vehicle, I was going to buy from them. Fast forward to 2024, I picked up my F150 that I ordered in November 2023 and the communication throughout the process and purchasing transaction went very smoothly. I was offered a fair trade-in on my 2023 F150 Harley Davidson Edition and given a discount on my new truck. Financing was easy too. I will always buy my new vehicles from the Henry Curtis group. More
My brand new 2024 Maverick was delivered to me with a tear in the front driver seat. When I pointed it out, the sales person said that they would take care of it. I've had the vehicle for five weeks no tear in the front driver seat. When I pointed it out, the sales person said that they would take care of it. I've had the vehicle for five weeks now and have heard NOTHING. I texted the sales person five days ago inquiring when it would be taken care of. I received a text back from the sales manager that he would look into it. But five days later, still nothing. This is unacceptable customer service. More
awful. just awful. They just sit around with my paper chatting. Juan Correa-Montes was my service advisor. Completely refuses to do his job. States it w just awful. They just sit around with my paper chatting. Juan Correa-Montes was my service advisor. Completely refuses to do his job. States it will take '2 hours'. After 2 hours, I had to break up his little 'chit chat' to see if my service was done and then was told that they could not do tire rotation because of lugnuts are swollen. couldn't come up and ask me about it? I had to bring it up? told them to replace it. then took another hour. Just awful. Absolutely nobody else waiting. They even mentioned 'wow its quiet today'. 3 hours just to do oil change and tire rotation. why have 'waiting' option if it takes that long? absolutely worst ford dealership I have ever visited. More
Great service started the purchase online and picked up the vehicle the next day. The sales department was willing to drive the car to my home which was in Sacramento! Sales people were very friendly and n the vehicle the next day. The sales department was willing to drive the car to my home which was in Sacramento! Sales people were very friendly and not pushy, the actual purchase was very quick. I'd certainly consider making another purchase through this dealer ship. More
Sales people were nice bit I had a bad experience with the used vehicle I purchased it had trouble starting after sitting for 30 minutes I brought it in and the said they couldn't find anything wrong with the used vehicle I purchased it had trouble starting after sitting for 30 minutes I brought it in and the said they couldn't find anything wrong with it now it's back at the dealer now and they still can't find what's wrong with it, and it supposedly went through there platinum 130 point premium certified inspection, second the driver door makes a popping noise that they refuse to fix, I also bought the platinum warranty and I was told it covers EVERYTHING bumper to bumper and service tells me it's not covered they will tell you anything, so I'm sitting here writing this and I do not have the vehicle I purchased only two weeks ago it's been in there shop for a total of 4 days and they still can't figure out what's wrong with it so I'm very disappointed in how this was handled More