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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,501 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,501 reviews

February 04, 2025

Quick and easy . I Had an issue with the truck after i left the dealer ship and they didn't hesitate to fix it. Thank you More

by SHAWZ907
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 04, 2025

Sales person Jordan answer all my question in detail and return my calls back that same day. Couldn’t ask for a better sales person to answer all my questions. More

by teammarquez1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Henry Brown Buick GMC responded

Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 03, 2025

Great experience. Quick, helpful, not pushy and very up front and honest. Rigo and Joe were very kind during this process for me. They were very responsive to my quest More

by Tanya Otto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Heyn
Feb 03, 2025 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Tanya, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 02, 2025

We were treated with attentiveness and kindness. Thank you for a wonderful experience. We will recommend your dealership to anyone who wants to know where we bought our beautiful car. More

by QUAIL44
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 01, 2025

Jordan was an excellent salesman and he made sure I was satisfied and well informed every step of the way. He made buying a truck sight unseen a very hassle free experience. 10/10! More

by Kretty1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 31, 2025

My experience trading in my GMC pickup for a new 2025 AT4 Sierra was seamless and efficient. Ben Brown, my salesperson, was direct and professional—no unnecessary back-and-forth. We quickly agreed on a fair More

by DANNYIV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Feb 03, 2025 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Danny, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 30, 2025

One of the worst experiences that I’ve ever had in purchasing a vehicle. After the contract was signed I was asked to sign an additional document asking me to state that the vehicle would be for perso More

by BRANDON@TRSNOW.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Cavalliero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Henry Brown Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 30, 2025

I worked with Gabe Harmon. He was great. This was my best experience ever buying a car More

by RON.LEE55
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gabe Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Henry Brown Buick GMC responded

Thank you so much, Ron, for your wonderful review! We are thrilled that Gabe had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 30, 2025

Really great experience working with the dealership. I appreciate they organization and timeliness with my transaction More

by KRISTEN19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Henry Brown Buick GMC responded

Thank you, Kristen! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 29, 2025

Overall good experience, great vehicle selection. Only complaint is that there where some issues with the used car i bought, I was told by my sales person they will take care of it, have been calli More

by HERNANDEZJUANDANIEL.13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas James
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Henry Brown Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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