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Henry Brown Buick GMC
Gilbert, AZ
1,544 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,544 reviews
May 02, 2025
Best group I have ever worked with. I called 3 days in advance of my arrival. I told Dwayne what, when, and why I wanted to make a deal and that My payment needed to stay the same as it I called 3 days in advance of my arrival. I told Dwayne what, when, and why I wanted to make a deal and that My payment needed to stay the same as it was for the trade in. He had a list of trucks and took me to them. Only special request was the color. Purple! Dwayne took care of it. Titanium Rush is close enough for me. The finance dept worked it all out. My payment is $1.00 more than the old one. Thank you all for a wonderful experience. If I'm still alive in 4 years I'll be back to buy another vehicle, BUT only if Dwayne is there. Sincerely Donna Jones More
by NORTON85020
Verified Customer
May 02, 2025
Excellent experience buying the vehicle. I appreciated the prompt follow up contacts and attention to detail. I appreciated the prompt follow up contacts and attention to detail. More
by JKAJOHNSON1
April 28, 2025
My car salesman, James Gutierrez was bet good. He was great and I really enjoyed working with him. He was great and I really enjoyed working with him. More
by JAN26
Employees Worked With
April 28, 2025
Great customer care with the time spent looking for the right vehicle that fit the family needs. right vehicle that fit the family needs. More
by rrfury
April 26, 2025
Greeted from arrival by Waggy and other friendly helpful people. No pushing or rush. Allowed us to look at everything we liked and sent us off on a test drive. Asked if they had the same car in the storage people. No pushing or rush. Allowed us to look at everything we liked and sent us off on a test drive. Asked if they had the same car in the storage lot without test miles and they located one and took us to see it. Thats the one we purchased. The facilities are modern and clean and comfortable. Finance was professional and explained the many options well. Overall a very pleasant experience. More
by George K
April 26, 2025
This is the second vehicle that wehave purchased from Dwayne and he is very helpful, knowledgeable and is never pushy. He also has a great sense of humor and we love working with him. Both times have b Dwayne and he is very helpful, knowledgeable and is never pushy. He also has a great sense of humor and we love working with him. Both times have been a great experience! More
by kwdzera
Employees Worked With
April 26, 2025
jose was awesome never pressured us into anything let us decide was we wanted and told us everything about the car very respectful.thanks jose we love the car see you at next oil change. decide was we wanted and told us everything about the car very respectful.thanks jose we love the car see you at next oil change. More
by JLACH123
Employees Worked With
April 26, 2025
Very friendly, not pushy. Listens to what you want, not try to talk you into something you are not interested in for what you want to pay. We worked with James Gutierrez, he Listens to what you want, not try to talk you into something you are not interested in for what you want to pay. We worked with James Gutierrez, he had a lot of patience with us. 5 stars for him, Thanks More
by JUST2YOUNGS
April 24, 2025
Very nice and clean and everyone was very attentive just a few things that I didn’t like a few things that I didn’t like More
by MCASTILLO18@DC.RR.COM
