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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,491 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,491 reviews

March 06, 2025

Absolutely great dealership. I dealt with Rigo. He was upfront to the point and did whatever he could to make a deal happen. One of my best experiences purchasing a vehicle. More

by gregmiller2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Greg, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 06, 2025

Great dealer, made the process very easy and smooth . . Thanks for the great deal .love the new truck More

by JOEDRWAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 05, 2025

Doesn’t keep the customer involved enough in the purchasing arrangements. Doesn’t provide purchase details before beginning to request signatures. More

by DLS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Warwick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean in used car sales. 5 stars
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Mar 07, 2025 -

Henry Brown Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 27, 2025

Great experience! From sales to financing this dealership and their sales and financing associates went above and beyond! More

by EVONNE.CORONA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 25, 2025

Communication was a 10 followed up and through with all of our questions service was incredible More

by DANIEL@VCONCRETE.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Henry Brown Buick GMC responded

Thank you, Daniel, for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 23, 2025

Zach provided great customer service and follow up. Everyone was attentive, helpful and friendly. Would purchase from again. More

by lginger03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Baca
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Feb 24, 2025 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Zach and our team delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 22, 2025

The moment that we showed up here, it was an extremely welcoming experience. They immediately greeted us and got to work. The entire time, there was zero pressure. They were very communicative and kept More

by dave.piccoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hasse - 5 stars as well
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Feb 23, 2025 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 19, 2025

Salesman Rigo was great to work with. Seamless process to buy a Yukon. Highly recommend. More

by Henry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Henry Brown Buick GMC responded

Thanks, Henry, for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that Rigo was able to assist you and that you had such a positive experience. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 18, 2025

Our purchase at Henry Brown GMC was so easy. Sales staff was kind and allowed us plenty of time to discuss our next vehicle purchase. More

by SPETH_BRANDON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Holtzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that Tyler, Brandon, and our team were able to assist you and that you had such a positive experience. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 18, 2025

Great dealership with good customer service, friendly employees and great to deal with, fair prices More

by RSHIGGINBOTHAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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