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Henry Brown Buick GMC
Gilbert, AZ
1,442 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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December 21, 2010
From the moment I arrived, everything was tended to and most of my expectations were exceeded. Heidi did exactly what she said she would, with a smile. When it was apparent that the part my vehicle needed most of my expectations were exceeded. Heidi did exactly what she said she would, with a smile. When it was apparent that the part my vehicle needed for replacement would not be there within 24 hours (Christmas week), she went out of her way to find alternatives. Traveling with my family, a compact rental would not have worked either for the couple days the vehicle would be out of commission, considering the rental policies included with warranty coverage. She went out of her way there again and made sure we had a larger rental that would accommodate us. While waiting in the open showroom area (thankfully there is no "waiting lobby" with People's Court on and old coffee, a stigma at domestic dealerships), I was able to watch and overhear some of the sales activities. This is a classy operation, having been in and working with many dealerships around the country. I'd not hesitate to return for service or to buy if I were in the area rather than Los Angeles. Great job Henry Brown GMC/Buick! You have a great dealership and obviously know how to hire the right people. Keep up the great work! More
by GaryMM
Employees Worked With
Heidi Burns
November 07, 2010
This is the best experience I have ever had. Tom and the entire staff at Henry Brown were Great. Every member of the staff from sales to service made me feel very welcome. I also had the chance to meet Henr entire staff at Henry Brown were Great. Every member of the staff from sales to service made me feel very welcome. I also had the chance to meet Henry & Mimi Brown. Great people! If you or anyone in your family are in the market or a new vehicle go past all the other dealerships and find your way to Gilbert. More
by MAS007
Employees Worked With
Tom Wright
