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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,514 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,514 reviews

August 15, 2017

brought the rainbow after the storm. was in 2 weks ago...experience was not good....but after speaking to mr hernandez the general manager he had me go back in...got me lined up with wagg More

by ffj480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mr hernandez
July 05, 2017

Not Intending To Upgrade BUT . . . I worked closely with my salesperson, Rickie Bauman, who did everything that needed to be done to complete the transaction to the satisfaction of both More

by Satisfied Senior Buyer In Chandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Brumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Henry Brown Buick GMC responded

We appreciate you in taking the time to share your comments and experiences related to your last sales visit. Our goal is to provide every guest with affordable, professional and friendly service each and every time. We look forward to having the opportunity to serve you again in a near future. Henry Brown is here to provide you with the excellent experience and service that you deserve. Sincerely, Henry Brown Buick GMC

July 05, 2017

No integrity Absolute. Weasels. I've never written a review like this because I understand that things happen, or perhaps something is misunderstood in the negoti More

by Jeep_hunter
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale
June 27, 2017

New Purchase Went in because of a flyer we received about trading in our leased GMC Terrain we had gotten there. We had our same salesperson Ricky, who with the he More

by SteveB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Thompson, Finance
Jul 26, 2017 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. We look forward to having the opportunity to serve you again in a near future and to provide you with the excellent service that you deserve. Cordially Henry Brown Buick GMC

June 08, 2017

Always A+ service! I recently took my Acadia in for some warranty work, they had to keep my vehicle for 2 days. I couldn't be without a vehicle that long due to work. Th More

by Stasia2727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Service Department

May 15, 2017

The best buying experiance ever! From the very beginning of my shopping/buying experience all of the team members at Henry Brown have been amazingly receptive, responsive and honest a More

by ANDRES CONTRERAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bryant, Marlene Vairo
Jul 26, 2017 -

Henry Brown Buick GMC responded

Congratulations for your new vehicle! Thank you for your kind words, I agree that our dealerships staff works very hard to provide a friendly and professional service at all times. We are glad that your experience with us was a pleasant one and we look forward to be of service to you again in the near future. Sincerely yours, Henry Brown Auto Group

March 22, 2017

I thought i was invisible. Stopped by 3 weekends ago, wanted to look at the 2017 denali 2500hd, stood in show room for 1t minutes, several staff walked by and around me, no one More

by Rick Van Allen
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No one
March 17, 2017

My first Service Experience I was met with a smile (didn't catch his name) and asked who I was to see (service mgr). My first time there, I didn't who my mgr is. He quickly fou More

by maxlanarags
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul is not listed above under service person's? Great guy! Very knowledgeable and courteous.
Apr 27, 2017 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

March 12, 2017

Best place to ever buy a vehicle! I have always had the best experiences purchasing vehicles from this dealership. From the purchase to the service a 5 star rating always! Thanks Ben More

by CoryMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2017 -

Henry Brown Buick GMC responded

Thank so much for posting a review; we really appreciate you taking the time to share your experience with us. We are glad that your time with Ben was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group

March 02, 2017

As dealership repair shops go, it was good. Good for a dealership. All dealerships have the 'black hole' service department where you send your vehicle, are given a completion time that is rando More

by Matt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayson Fisk
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