Henry Brown Buick GMC

Great experience. This was the 5th vehicle I have purchased from Henry Brown and I will never go anywhere else. I am not an easy man to please. However, the staff at this dealership has always been purchased from Henry Brown and I will never go anywhere else. I am not an easy man to please. However, the staff at this dealership has always been patient and helpful. More

I was in the market with for a GMC Terrain and knew exactly what I wanted. I knew the dealer did not have the vehicle but I knew where they could go to get it. I had helped a friend buy there before exactly what I wanted. I knew the dealer did not have the vehicle but I knew where they could go to get it. I had helped a friend buy there before so I figured I would have a leg up since a relationship was already established. I could only remember that the salesman name was Jim and it turns out there are 3 guys there named Jim. I told them exactly what another dealer had quoted me on my trade in and price for the new vehicle and then the games began. They told me I was crazy and that my used car was worth several thousand less than KBB trade in. They couldnt have seemed less interested so I walked away. Never a follow up. I wont go back to them. I worked with another dealer with an exceptional internet department that was able to locate the vehicle I wanted and make provide a fair price for trade-in. Based on my experience, if I bought here I would have overpaid several thousand dollars. NO THANK YOU! More

Hi I am weighting to let you know what a fantastic experience I recently had at Henry Brown Buick GMC I brought my car into Heidi Berns to have a few things done under my extended warranty. I have br experience I recently had at Henry Brown Buick GMC I brought my car into Heidi Berns to have a few things done under my extended warranty. I have brought my car to Heidi before and have always felt comfortable with her recommendations. I have never felt pushed into anything and she has always given me great suggestions that make things easier on me. Heidi made sure I got my money's worth and that everything that could be addressed under the warranty was taken care of. I am a single mom with limited income so every penny matters and I cannot tell you how much I appreciate that. I feel that Heidi is extremely knowledgeable in her field and her positive emery and customer service is outstanding. I will continue to bring my vehicle to Henry Brown because of Heidi and the rest of the very helpful people there. It's nice to have such a positive feeling about bringing my car in. Thank you so much! Stefanie D. More

From the moment I arrived, everything was tended to and most of my expectations were exceeded. Heidi did exactly what she said she would, with a smile. When it was apparent that the part my vehicle needed most of my expectations were exceeded. Heidi did exactly what she said she would, with a smile. When it was apparent that the part my vehicle needed for replacement would not be there within 24 hours (Christmas week), she went out of her way to find alternatives. Traveling with my family, a compact rental would not have worked either for the couple days the vehicle would be out of commission, considering the rental policies included with warranty coverage. She went out of her way there again and made sure we had a larger rental that would accommodate us. While waiting in the open showroom area (thankfully there is no "waiting lobby" with People's Court on and old coffee, a stigma at domestic dealerships), I was able to watch and overhear some of the sales activities. This is a classy operation, having been in and working with many dealerships around the country. I'd not hesitate to return for service or to buy if I were in the area rather than Los Angeles. Great job Henry Brown GMC/Buick! You have a great dealership and obviously know how to hire the right people. Keep up the great work! More

This is the best experience I have ever had. Tom and the entire staff at Henry Brown were Great. Every member of the staff from sales to service made me feel very welcome. I also had the chance to meet Henr entire staff at Henry Brown were Great. Every member of the staff from sales to service made me feel very welcome. I also had the chance to meet Henry & Mimi Brown. Great people! If you or anyone in your family are in the market or a new vehicle go past all the other dealerships and find your way to Gilbert. More