Henry Brown Buick GMC

Excellent/Friendly Service As always, good and professional service by Mike Meade. This was a recall issue, and he put our vehicle into service within 8 minutes of my arrival. M As always, good and professional service by Mike Meade. This was a recall issue, and he put our vehicle into service within 8 minutes of my arrival. Mike has always given us confidence in his abilities as a service adviser. He understands our issues/vehicle problems and always seems to ask the right questions to get to the heart of the 'ailment', and diagnose the the problem. Always friendly with his customers. More

Used car lot attitude with a fancy store front. Dealership is a joke. They pride themselves on telling you they're a family owned business but it's not run like a good hearted mom and pop business. Dealership is a joke. They pride themselves on telling you they're a family owned business but it's not run like a good hearted mom and pop business. They salesman shook my hand, signed paper and agreed on a monthly financial term rate and monthly payment. Then after 45 mini of waiting, I go back to the finance department and get introduced to an elderly lady. She was very snooty and proceeded to insist that I was fabricating my interest rate that I had on my current vehicle through mechanics bank of California. Then she was snooty about that she had never heard of mechanics bank and then when I told her it was out of California and she goes that's why as if being out of California as a bad thing. Then she proceeds to continue to tell me that the 2.49 interest rate doesn't exist with mechanics bank and she cannot get 2.49% interest rate or get me even close to my payment which the sales person agreed on. So I got up and left. Then the sales person I emailed him and he proceeds to push it back on me and tell me that I told him that I had 2.49 interest rate from mechanics bank as if I already had the financing and they were trying to match it through one of their lenders. Which that makes no sense because if I already had 2.49% interest rate in a predetermined amount that was financed at a long-term I would've just came into the dealership with a check. I would avoid this dealership as they are nothing worse than a back street used car dealership but just with a fancy store front. The finance lady was very snooty and rude not very personable at all. Btw. Look at the dealerships responses on Yelp to those customers who had a bad experience. Very cut and paste. If it was a family run business. They would take the time to personally address every situation instead it's just some generated response they have been practicing. More

Best New Car Purchase Ever The best vehicle purchase experience I've ever had. It began with sending out emails to every GMC dealer in the PHX area. HB was the only dealer to re The best vehicle purchase experience I've ever had. It began with sending out emails to every GMC dealer in the PHX area. HB was the only dealer to respond with actual answers to my questions. We then spoke on the phone and agreed upon a deal. Since I ordered a new vehicle, there was about a month wait time. Once the vehicle arrived at the dealer, I was notified and went to pick it up and complete the purchase. Everything they had promised... they did. No hidden fees or up charges.... the deal was exactly as we had agreed upon. The staff with whom I dealt, DeWight, Adrienne, and Phil, were absolutely fantastic to work with. If there were 10 stars... HB would receive all ten! More

Absolutely amazing!! Amy Hinchey went far beyond what she needed to to help us with our cars. Because of her (and Brandon) we purchased 2 vehicles. 1 was a 2016 Buick Vera Amy Hinchey went far beyond what she needed to to help us with our cars. Because of her (and Brandon) we purchased 2 vehicles. 1 was a 2016 Buick Verano and the other a 2013 Nissan Armada. We will definitely be coming back to Henry Brown GMC Buick as long as Amy is there. More

GMC Truck Tim Russell and David Duffy did a fantastic job assisting me with my purchase! I love my new truck and would highly recommend them to friends and fam Tim Russell and David Duffy did a fantastic job assisting me with my purchase! I love my new truck and would highly recommend them to friends and family for future purchases. More

2016 Buick Encore Purchase for Daughter's First Car Our daughter is about to learn how to drive so my wife and I decided to get a new vehicle to provide her with the newest safety enhancements (plus w Our daughter is about to learn how to drive so my wife and I decided to get a new vehicle to provide her with the newest safety enhancements (plus we did not want her driving our vehicles). After a Las Vegas dealer (where I live) pulled the infamous "bait and switch" on a 20% off blue Encore, I contacted Henry Brown Buick and received a quick reply from Patrick stating that he would hold the 20% off blue Encore on his lot for us. Upon arrival three days later, Patrick was most hospitable to myself, my wife and daughter. He ensured the vehicle was prepped completely and explained all the functions of it to us. He even called a day later to make sure we were happy with it and that we made it back to Las Vegas safely. After three bad experiences at Las Vegas dealerships over the past 8 years I do not think I will ever purchase any new vehicles in the Las Vegas area. I will always recommend to friends and coworkers to consider taking a trip to Phoenix. More

Great Non Pressure Experience! Patrick was a pleasure to work with and honestly, this was the easiest vehicle transaction I ever had. From the initial contact to the delivery of m Patrick was a pleasure to work with and honestly, this was the easiest vehicle transaction I ever had. From the initial contact to the delivery of my GMC Sierra Denali was very easy! Well done! More

Auto repair experience Our service coordinator Blain Richey was friendly and knowledgable . The dealership gave us a loaner car while ours was being repaired. The problem Our service coordinator Blain Richey was friendly and knowledgable . The dealership gave us a loaner car while ours was being repaired. The problem was quickly identified and repair completed within a few hours. More

Great Service This was my first visit to Henry Brown Buick GMC for service and I will recommend it to my family and friends. I will be returning for future service This was my first visit to Henry Brown Buick GMC for service and I will recommend it to my family and friends. I will be returning for future service needs. More

Great Service Had my 2005 Buick LaCrosse serviced for a Headlight Relay recall. Jayson Fisk was the service advisor that helped me, and he was very professional, co Had my 2005 Buick LaCrosse serviced for a Headlight Relay recall. Jayson Fisk was the service advisor that helped me, and he was very professional, courteous, and great to work with!! More