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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,481 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,481 reviews

September 21, 2017

Excellent customer service I was really impressed with the new Express Service facility. Alex treated me with courtesy and respect. My oil change and tire rotation service was c More

by Len K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex DeLeon
Oct 20, 2017 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again and to provide you with the excellent service that you deserve. Cordially Henry Brown Service Department

September 19, 2017

Wait was incredibly TOO LONG! Had to wait 5 hours to buy an $80K vehicle... not good. Yes, it was busy but we were ready to buy; sales person was working two other deals at the sam More

by new customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2017

Purchased 2017 Buick Enclave Purchased a 2017 Enclave from Tim Russell. Did not purchase original vehicle that we looked at. Looked at other dealerships and found one we were go More

by krist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Russell
September 12, 2017

The Best You can copy your review and paste it on any of the review websites below: Overall experience was excellent. From greeting to drive away everyone did More

by Ken1942queencreek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thompson
September 12, 2017

Efficient processing of our purchase Our purchase of a Buick was handled in a very professional and friendly manner. We look forward to our future transactions with this dealership. Th More

by Thedon
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2017

Extremely poor customer service for tire replacement I have purchased 4 vehicles from Henry Brown and so have had service performed there many times. I was extremely disappointed in the service that I r More

by slm824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2017

We expect more. We have experienced nothing but mediocre service at your dealership. Our service provider is always just short of rude and he puts forth an attitude More

by Msstanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2017

brought the rainbow after the storm. was in 2 weks ago...experience was not good....but after speaking to mr hernandez the general manager he had me go back in...got me lined up with wagg More

by ffj480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mr hernandez
July 05, 2017

Not Intending To Upgrade BUT . . . I worked closely with my salesperson, Rickie Bauman, who did everything that needed to be done to complete the transaction to the satisfaction of both More

by Satisfied Senior Buyer In Chandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Brumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Henry Brown Buick GMC responded

We appreciate you in taking the time to share your comments and experiences related to your last sales visit. Our goal is to provide every guest with affordable, professional and friendly service each and every time. We look forward to having the opportunity to serve you again in a near future. Henry Brown is here to provide you with the excellent experience and service that you deserve. Sincerely, Henry Brown Buick GMC

July 05, 2017

No integrity Absolute. Weasels. I've never written a review like this because I understand that things happen, or perhaps something is misunderstood in the negoti More

by Jeep_hunter
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dale
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