Henry Brown Buick GMC

Great car purchasing experience! Butch made my experience with Henry Brown much more desirable than what I expected. He was knowledgeable, quick to respond to any questions and found Butch made my experience with Henry Brown much more desirable than what I expected. He was knowledgeable, quick to respond to any questions and found the process very easy. A big thanks to him and finance team! More

Car purchase I’m not a fan of buying a car, but Butch made my experience so much easier. He also took care of the things I needed done, and kept me informed. I r I’m not a fan of buying a car, but Butch made my experience so much easier. He also took care of the things I needed done, and kept me informed. I really appreciated all he did! More

Great experience! Very quick responses to all my questions. I was treated with courtesy, respect and never felt pressured. I had some very specific requirements and the Very quick responses to all my questions. I was treated with courtesy, respect and never felt pressured. I had some very specific requirements and they found me the perfect truck. The whole process was really pleasant! More

Alignment of 2017 Yukon 4x4 Justin was very polite and professional. Justin repaired my Yukon, and did a great job. I know my vehicle was repaired right the first time. My Yukon Justin was very polite and professional. Justin repaired my Yukon, and did a great job. I know my vehicle was repaired right the first time. My Yukon is running like new again. I will continue to bring my Yukon to Justin at Henry Brown GMC for all my service and repair needs. Pease keep up the great work!!!! More

Disappointed Buyer beware! I have purchased two cars from Henry Brown and was happy with the process as well as their fantastic service department, but based I wha Buyer beware! I have purchased two cars from Henry Brown and was happy with the process as well as their fantastic service department, but based I what I learned AFTER the deal was complete, I will never go there again. They contacted me to trade in my 2015 Encore for a 2017. I went in just to see what kind of price I could get, and thought I was getting a decent deal since my payment and terms were not terribly different. However, I was working with three different sales people because no one had time to dedicate just to my transaction-- they all had appointments coming in and out. When it got to finance, I signed the paperwork thinking that all was as discussed. A couple of weeks later, a new license plate arrived in the mail and I found out they had voided my old personalized plate and kept my registration credit. It cost me almost $100 to get my old plate back. I called the dealership to get my registration credit back, but no one returned my call. Then, when I contacted the warranty company to get a refund on the balance of my warranty, I was told the dealership had taken the $1300 check. I called to find out what happened, left a message, but of course, no one called back. I called again two days later and spoke to the finance director who said that I had agreed to use that money as a down payment for the new car, and that I had just "misunderstood" the deal. I am an English teacher with a master's degree; I did not "misunderstand" what was being said. The finance guy said it was the sales person's responsibility because the refund amount was entered as my down payment (no one in sales EVER mentioned that little detail), and the sales department says it wasn't them, it was finance who handled that part. In effect, sales put it in as a down payment without my knowledge or consent, and finance slid it by in the paperwork. I should have more thoroughly read every paper I signed, but I stupidly trusted them because every one had been so friendly. I wonder how many of the people writing positive reviews on got duped out of license and warranty refunds and don't even realize it. I'm terribly disappointed; I wanted to believe that there was such a thing as an honest dealership, but my faith was misplaced. I hope they enjoy the almost $1500 they kept from my two refunds-- I was banking on it to buy Christmas presents for my kids. More

Excellent Service Certainly one of the very best Dealership/Service Departments in the metro Phoenix area. Truly a pleasure working with Heidi Burns who is always respo Certainly one of the very best Dealership/Service Departments in the metro Phoenix area. Truly a pleasure working with Heidi Burns who is always responsive to email or phone calls, exceptional product knowledge and well organized to ensure your vehicle is routed thru the shop in an effecient manner. Work performed by technicians is always top quality as was the case with the excellent job completed on my truck by their Front End Alignment technician. Thank you, Ron T (Mesa AZ) More

Excellent Service Tom is great to deal with. I have now purchased 2 trucks within the last 12 months from him. He goes the extra mile to make his clients happy, no pres Tom is great to deal with. I have now purchased 2 trucks within the last 12 months from him. He goes the extra mile to make his clients happy, no pressure and easy to deal with. More

Oil Change and warranty work Had warranty work done on my Impala. Mike was very knowledgeable and knew exactly what was wrong with it. Put us in a loaner. Once car was completed, Had warranty work done on my Impala. Mike was very knowledgeable and knew exactly what was wrong with it. Put us in a loaner. Once car was completed, he called to let us know it was ready to roll. I highly recommend Mike Meade to anyone as I followed him from Brown and Brown Chevrolet days. More