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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,481 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,481 reviews

May 06, 2018

A Great experience! I was treated with so much respect from the second I walked in. Dylan Barrett helped us and he was fabulous! Truly a great experience. More

by dustyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Barrett
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Sincerely yours, Henry Brown Buick GMC

April 29, 2018

Amazing Experience!!!! Buying a car, whether new or used, is never fun. We’ve owned a Ford for the last 10 years (3 different vehicles) and over the course of those buying e More

by Kjohnsonplus3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thompson
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown. We are glad that your experience with us was a pleasant one and hope that we can be of service to you again in the near future. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Again thank you for taking the time to make some comments regarding your recent visit. Wishing you a world of happiness, Sincerely yours, Henry Brown Buick GMC

April 21, 2018

Easy and enjoyable to work with in buying a car Dwayne was absolutely fantastic to work with. He was helpful without ever being pushy and we always felt he was giving us an honest answer. I would de More

by NikkiT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you very much for your business! Sincerely Henry Brown Auto Group

April 21, 2018

Very very pleasant. This was the most pleasant car buying experience I have ever had. Butch & Tim really listened to me and got me exactly what I was looking for. Lind More

by MimzyB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Stanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

We are completely honored to read that your visit to our dealership was enjoyable. We truly appreciate all the positive remarks about our company and especially about the sales department, it’s very important to know that we were able to meet your expectations. I will be sure to pass on your comments to my staff as they continue to improve our personalized service. We are looking forward to having you as our guest again soon. Warm Regards, Henry Brown Auto Group

April 20, 2018

GAINING A NEW RESPECT FOR HENRY BROWN GMC OPERATIONS Butch Shearer was my Internet Sales Manager and turned out to be "VERY" knowledgeable about what he was doing and presented himself in a professional More

by William "Bill" Champlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank You very much for your business and kind words about our staff! We look forward to having you back at our dealership in the not too distant future. Cordially, Henry Brown Auto Group

April 10, 2018

Fast purchase They got our car ready in one evening after had sold ours that evening. I thought we were getting a 360 overview camera-not on our premium model No More

by Buick 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2018

Great customer service Dylan made buying a car an easy and pleasant experience....that we came back a week later and bought a second vehicle. We will continue to go back to More

by Linda B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Barrett
Apr 09, 2018 -

Henry Brown Buick GMC responded

Thank you for your review Linda! It was a pleasure working with you and I hope to work with you in the future. - Dylan

April 07, 2018

Completely satisfied with our car buying experience. I am completely satisfied with how easily and smooth everything was from start to finish. My salesman Dylan was excellent. Professional and knowledgea More

by Neal v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Barrett
Jun 22, 2018 -

Henry Brown Buick GMC responded

We appreciate you in taking the time to share your comments and experiences related to your last service visit. Our goal is to provide every guest with affordable, professional and friendly service each and every visit. We look forward to having the opportunity to serve you again in a near future. Henry Brown is here to provide you with the excellent experience and service that you deserve. Sincerely, Henry Brown Service Department

April 06, 2018

Dylan is great to work with This was our second vehicle we have bought from Henry Brown so far and we could not have asked for a better experience working with Dylan. He was so More

by Danian3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Barrett
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent customer experience. We are glad that your time with us was a pleasant one and we hope that we can be of service to you again in the near future. Warmest Regards, Henry Brown Auto Group

April 06, 2018

Friendly and professional Great from start to finish, I had the pleasure of working with Dylan Barrett. He went above and beyond to meet every need on my list and got me the ca More

by Labuda6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Barrett
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent customer experience. We are glad that your time with us was a pleasant one and we hope that we can be of service to you again in the near future. Warmest Regards, Henry Brown Auto Group

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