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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,481 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,481 reviews

June 20, 2018

Wow wow wow What an experience! Everything we asked for, Dwayne and his team made happen. From signing papers quickly due to a medical need, to having our new J More

by AButler38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Echols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for your business! Henry Brown Buick GMC

June 06, 2018

Great Buying Experience We ran into Dylan Barrett while looking around the lot and we are so happy we got him to help us find the perfect car for us! We couldnt be happier w More

by NeilD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Barrett
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent customer experience. We are glad that your time with us was a pleasant one and we hope that we can be of service to you again in the near future. Warmest Regards, Henry Brown Auto Group

June 05, 2018

Enclave Dwayne was very easy to work with. He answered all of my questions and made sure I was taken care of. The whole process was simple and easy! We bought More

by Jord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob upchurch
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again in a near future and to provide you with the excellent service that you deserve. Cordially Henry Brown Buick GMC

June 04, 2018

AMAZING! Very caring, helpful, hard working! Both employees worked so hard to get me the vehicle I wanted at the price I wanted. Butch went above and beyond to More

by purtygrlmoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

June 02, 2018

Seamless Transaction Butch made the process quick and easy. We came to an agreement over the phone and I was out if the dealership in a little over an hour. More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Congratulations for your new vehicle! Thank you for your kind words, I agree that our dealerships staff works very hard to provide a friendly and professional service at all times. We are glad that your experience with us was a pleasant one and we look forward to be of service to you again in the near future. Sincerely yours, Henry Brown Auto Group

May 23, 2018

Very Knowledgeable Straight to the point. Very knowledgeable, respectful of our time. Friendly, and made sure we knew he was only a phone call away if we had any ques More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent customer experience. We are glad that your time with us was a pleasant one and we hope that we can be of service to you again in the near future. Warmest Regards, Henry Brown Auto Group

May 19, 2018

Great Experience I had been looking for a vehicle 4 months and had gone to several dealerships. When I went to Henry Brown really was not looking to buy. Butch greeted More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thompson
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank so much for posting a review; we really appreciate you taking the time to share your experience with us. We are glad that your time with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group

May 15, 2018

Best buying experience I've had yet I recently bought a used vehicle from Rigo Ramirez at this dealership. This was my best car buying experience. I got a better price than I had expecte More

by Petkovam5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo Ramirez
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

May 14, 2018

Excellent experience I got a great deal from my salesman,Rigo. He really helped me figure out what would work best for me and I truly got an amazing deal on my purchase. B More

by JeffL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

My entire team and I are delighted that you enjoyed your recent visit. We really appreciate knowing that you recognize the devotion everyone puts into constantly caring for our customers, we work very hard to provide a friendly, professional service at all times. Thank you again for your business! Henry Brown Buick GMC

May 14, 2018

Buying a used car I appreciate the way Butch and Mike we very responsive to my emails and kept me up to date on the entire process. Very freindly and helpful. More

by Jezdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Forney
Jun 22, 2018 -

Henry Brown Buick GMC responded

We appreciate you in taking the time to share your comments and experiences related to your last service visit. Our goal is to provide every guest with affordable, professional and friendly service each and every visit. We look forward to having the opportunity to serve you again in a near future. Henry Brown is here to provide you with the excellent experience and service that you deserve. Sincerely, Henry Brown Service Buick GMC

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