Back

Henry Brown Buick GMC

Gilbert, AZ

4.7
1,481 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
Contact Dealership

1550 E Drivers Way

Gilbert, AZ

85297

Directions

By Type

Showing 1,481 reviews

July 18, 2018

Amazing Service! My car was totaled in an accident two months ago and finally I caved and went to get a new one. I got into the dealership about 2 and realized it was More

by KaylaW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Great to hear you found the vehicle that fits your needs. We agree Dwayne is always looking out for his customers and that is why hes one of our Best! Hope to see you soon!

July 13, 2018

Excellent Care From the beginning to the end we were taken very care of and was kept in the loop of every thing that was going on and what was next. Excellent care More

by donna10546
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank so much for posting this review; we really appreciate you taking the time to share your experience with us. We are glad that your time with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group

July 12, 2018

Great sales Very helpful, respectful and knowledgeable about all vehicles Would recommend him and dealership highly to everyone . Have never had a better exp More

by Ladydi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

July 12, 2018

was taken care of through out the entire process. being an out of state buyer, the initial online service was great. reps were professional and ready for me when I arrived. big thumbs up!!! More

by willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future.

July 07, 2018

Carol And I were truly pleased and have told all our friends I have purchased many auto's in my life time as I am 76 years of age. But I must truly say that Butch made the experience the best one I have ever ha More

by bobbysrocky
Recommend Dealer
Yes
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again in a near future and to provide you with the excellent service that you deserve. Cordially Henry Brown Buick GMC

July 01, 2018

Salesman experience I’ve bought over 15 cars in my lifetime and nobody has made my experience as quick and awesome as Butch did. I’m very surprised Butch isn’t sales mana More

by Piglet1331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Again thank you for taking the time to make some comments regarding your recent visit. Wishing you a world of happiness, Sincerely yours, Henry Brown Buick GMC

July 01, 2018

Freakin awesome I have purchased several vehicles from different dealerships around the valley and my experience with Henry brown specifically my salesman Dylan Barre More

by M05058221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Barrett
Aug 16, 2018 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! Thank you for your kind words, I agree that our dealerships staff works very hard to provide a friendly and professional service at all times. We are glad that your experience with us was a pleasant one and we look forward to be of service to you again in the near future. Sincerely yours, Henry Brown Auto Group

June 27, 2018

Smooth process! Great to work with! I had a great experience with Henry Brown GMC. Normally I don't like going to dealerships but was pleasantly surprised by my experience at Henry Brow More

by snowboarder_419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you for your kind words and your great 5 star review. Henry brown Buick GMC

June 23, 2018

Pleasantly surprised with the whole experience! Amy was great and helped me find exactly what I wanted. LOVE LOVE my new Canyon! Very pressure free experience, but knowledgeable and helpful. Would h More

by Ashley_5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hinchey, Marlene Vairo
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you Ashley for your 5 Star Review! Hope to see you soon.

June 20, 2018

Great Experience I want to personally thank Dwayne for going out of his way and being extremely patient with our purchase. This was a very large purchase and took time More

by Dodger_Dawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Buick GMC

...
134
...