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Henry Brown Buick GMC
Gilbert, AZ
1,514 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,514 reviews
May 12, 2021
Salesman Richie, Finance Dave and Management Unknown person worked with us to find the correct vehicle. Very polite and helpful. Listened to what type of vehicle and deal we were looking for. person worked with us to find the correct vehicle. Very polite and helpful. Listened to what type of vehicle and deal we were looking for. More
by Jtjsr0620
Verified Customer
May 11, 2021
Butch was very honest with us from the beginning and had a few options of vehicles ready and pulled up when we got there. We also worked w Adrienne in finance and she worked hard to get us an affordable rat a few options of vehicles ready and pulled up when we got there. We also worked w Adrienne in finance and she worked hard to get us an affordable rate and monthly payment. Everything from picking out a car to financing was very smooth. Highly recommend working w Butch and Adrienne! More
by Natasha Encinas
May 10, 2021
Service was right on! It was quick and smooth, and salesman and finance had it together. I did buy a used car(Toyota), but my did always brought Buicks!! salesman and finance had it together. I did buy a used car(Toyota), but my did always brought Buicks!! More
by DAVBAR3_40
May 10, 2021
Well let me tell you I left. My service manual at the dealership and called serval times and no one has answer me. Then I was charged a service charged at my bank became my old bank do not receive th dealership and called serval times and no one has answer me. Then I was charged a service charged at my bank became my old bank do not receive the payoff from your dealership had to place a stop payment on a payment that was taking out my account for thirty dollars. Was told that it would be returned to me .Still waiting for owners manual to arrive.NOT A VERY Happy customer now, called DwayneC four times and no response for him. This is our second car we have bought from you. If you could look into is for me would deeply appreciate this. Ms Flo Kosiek More
by FLOSSYCK
Employees Worked With
May 10, 2021
The salesman was very easy to get information from and didn’t come off as pushy. We had visited other dealerships that were very aggressive towards making a sale but not necessarily meeting our needs. didn’t come off as pushy. We had visited other dealerships that were very aggressive towards making a sale but not necessarily meeting our needs. More
by CFREEBORN001
May 10, 2021
Great Dealership! I go there for service all the time and had built a relationship with my service advisor. When it came time for me to look at trucks, I called him and he suggested the best sales guy ever! had built a relationship with my service advisor. When it came time for me to look at trucks, I called him and he suggested the best sales guy ever! With trucks in short supply, I went in with the hopes of test driving a 2500 and looking at 3500. My sales guy was very helpful and knowledgeable about both trucks. When it came time to buy, my sales guy had my best interest in mind. He helped me navigate the buying process to make sure I got what I needed and wanted. My sales guy was real, down to earth and became a trusted partner in this process. I can say that I am truly happy with my truck buying experience. Thank you Dwayne and Pete for everything. I can't thank you enough and I'm so pleased with my upgrade. Dealerships need more guys like you. Keep it real, and helpful. More
by Yvonne
May 08, 2021
Was buying a car long distance because my son is going to Arizona for college. Dwayne was patient and we got the Camaro he wanted. Arizona for college. Dwayne was patient and we got the Camaro he wanted. More
by Laura
Employees Worked With
May 06, 2021
The car's interior was dusty as if it set for a week on the lot with the windows down. The tire dressing was over done and sprayed out on the drive home leaving tire dressing on the fenders. The interior the lot with the windows down. The tire dressing was over done and sprayed out on the drive home leaving tire dressing on the fenders. The interior windows were dirty. I believe Henry Brown could have come down about $6000.00 from it asking price. Other than this the buying experience was better than we have ever had at any other dealership in Arizona. More
by JLFODOR
May 03, 2021
Great dealership. Fantastic sales professionals Rob Upchurch and Joel Price went the extra mile for me. They both kept me well informed on the status of my truck I ordered! Joey was great getting the a Upchurch and Joel Price went the extra mile for me. They both kept me well informed on the status of my truck I ordered! Joey was great getting the add ons installed after my new truck arrived. Just a GREAT TEAM EFFORT!! When I needed service Pete Fairbanks is the go to guy. Can't say enough about Pete!!! Thank you very much to all !! More
by THOMCATZ71
Employees Worked With
Other Employees :
Joel Price sales / Jeff Finance/ Joey Begley/custom sales, Pete Fairbanks
May 03, 2021
Ben was great and got everything handled ASAP Adrienne Ben was great and got everything handled ASAP Adrienne was amazing, very personable and made sure we understood everything in the paperwork. Grea Ben was great and got everything handled ASAP Adrienne was amazing, very personable and made sure we understood everything in the paperwork. Great service all around More
by PAULKESSLER
