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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,514 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,514 reviews

May 20, 2021

We have purchased 4 new vehicles from Henry Brown and same salesman Tim Russell. Always truthful and they go out of their way to address any issues we've had. Highly recommend Henry Brown GMC More

by RICKMAC53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Russell
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May 21, 2021 -

Henry Brown Buick GMC responded

Thank you so much, Rick, for your excellent review! We are so glad that Tim and our sales team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 18, 2021

Conor was absolutely amazing, best experience I have had at a dealership so far great place and great people if you are shopping for a car Henry Buick gmc is the place to be More

by Mk121413
Recommend Dealer
Yes
Employees Worked With
Conor Craig
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May 18, 2021 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Conor met your expectations. Congratulations on your new vehicle and thank you again for choosing Henry Brown Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 18, 2021

Honestly, the most stress free car buying exsperience, we have ever had. Jp was knowledgeable , expert inn his field .if they don't have what you need they'll get it. More

by NANILII28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
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May 19, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 18, 2021

if you want a good deal ask for Ben Brown the guy is very professional and makes you good deals ben brown is a good guy More

by NKEITH428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2021 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Ben could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 17, 2021

Butch was so easy to work with. He got our order I. And kept us updated. He never made us feel like we were a burden or bothering him. He was always happy to help. Worked hard for us on the deal and we are More

by Shideh D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Butch and the team, and we look forward to working with you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 17, 2021

I was referred to Butch and he made it a very simple enjoyable process. From the start to finish it was a fantastic experience. I will be recommending Butch to everyone I know. More

by hollidaym1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2021 -

Henry Brown Buick GMC responded

We are very happy Butch provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 14, 2021

Great easy experience! Thank you! First time customer. Shopped around for a long time with low inventory. Very painless process. Thank you Rigo for all your help! More

by DARWINWALL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
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May 15, 2021 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 13, 2021

I’ve got two trucks from Blake Brown this year and received nothing but the absolute best service. His team goes above and beyond even delivering the vehicle to my work More

by ERNESTOTAG
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2021 -

Henry Brown Buick GMC responded

Thank you so much, Ernesto, for your wonderful review! We are thrilled that Blake had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 13, 2021

From our initial contact with Zach (on Facebook) to him handing us the keys to our brand new ride- not a beat was missed. He made sure we understood our options, and educated us on the differences between More

by Knewlyknox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Harmon
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May 13, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Zach and Joe had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 13, 2021

We bought a vehicle from Zach this weekend. This was, by far, the best and easiest car buying experience we've ever had! Zach and Joe (in Finance) were a great team... a seamless process from beginning to e More

by laurie.casarez
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Harmon
Report | Print
May 13, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review, Laurie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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