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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,514 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,514 reviews

May 30, 2021

The process was so easy a cave man could do it. I was in and out in hour and a half. It was my first vehicle from a dealership and I would definitely recommend giving butch a call. I already gave his contac More

by Eddie.villegas30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to leave us this fantastic, five-star review! It has been a pleasure serving you, Eddie. Quality customer service is always our number one priority, and we're happy to hear that Butch met your expectations. Congratulations on your new vehicle, Eddie! Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2021

The whole process was quick and efficient. Everyone was very helpful and answered all the questions I had. Would definitely shop here again. Ben Brown was amazing, he had my best interest in mind the who More

by RONE1023
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2021 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that Ben had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2021

Ben, Todd, and Eiji were awesome! It is not the fastest process in the world. They were all super busy the whole time, but kept checking in with us and letting us know the status. Thank you! More

by NEOSTRYDER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Ben, Todd and Ejji had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2021

Butch, Rob, and Joe did a fine job handling my trade-in and purchase. This was the easiest vehicle purchase transaction I've had. I have been a customer of Mr. Brown since 1977 and this is my second Acad More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2021 -

Henry Brown Buick GMC responded

Dave, thank you so much for your wonderful review! We are thrilled that Butch, Rob and Joe had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 28, 2021

Henry Brown is the real deal! We went to purchase one vehicle and loved the deals so much we bought two. Perfect experience and highly recommend. Rigo is the best!!! More

by jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2021 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car(s) they desire! We are glad to hear you enjoyed your experience with Rigo, and it was a pleasure having you at the dealership. We appreciate your five-star review! Congratulations on your new vehicles, Jim! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 28, 2021

Excellent service!!!! Zach was great, went out of his way to get the deal done. I'm a busy guy he even delivered the car to my home. Completely Hassel free. Thanks Zach More

by bandhautorepair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Lindsay, Zach Harmon
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May 28, 2021 -

Henry Brown Buick GMC responded

Congratulations on your new purchase. We're thrilled that you found your experience with Zach to be a positive one. Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 23, 2021

Hands down the greatest salesman! No pressure at all and got us in and out super quick! Will definitely use Zach again with how professional he was! More

by PrestonM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Harmon
Report | Print
May 23, 2021 -

Henry Brown Buick GMC responded

Hello, Preston! Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that Zach was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 23, 2021

We walked in to the dealership two months ago knowing what we wanted to purchase would need to be ordered. We met Conor Craig on his first week on the job. He was extremely accommodating, helpful, hone More

by pkap1152
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Stone- finance department. 5 Stars, Conor Craig
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May 23, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, so it's great to hear that Conor met your needs throughout your purchase process. We will share your comments with Conor and we look forward to working with you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 22, 2021

Zack Harmon was a pleasure to work with! He was very professional, and polite! I will be going to him to purchase my next vehicle! More

by Delanee B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Harmon
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May 23, 2021 -

Henry Brown Buick GMC responded

Thanks for leaving us a review, Delanee! We'll let Zack know how much you enjoyed working with him, and all of us at Henry Brown Buick GMC look forward to assisting you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 22, 2021

Zach Harmon was amazing to work with. Found us the car we were looking for priced right with all the options. Will definitely use again. More

by Austin S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Harmon
Report | Print
May 23, 2021 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, Austin! Your feedback and rating truly mean a lot to us. We're glad that Zach was able to help, and we look forward to seeing you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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