Henry Brown Buick GMC

Jimmy Rowe was able to provide me with the answer to my questions, professionally and in a timely manner to make the decision and purchase the vehicle. He came in on Father's Day to accommodate me, since questions, professionally and in a timely manner to make the decision and purchase the vehicle. He came in on Father's Day to accommodate me, since I was coming in from out of town.. He took the time to show and explain all the features of my new car. More

Advertising misstatements, mistruths (claiming a vehicle advertised as "new" had over 4000 miles and was actually a loaner, unexplained reasons GM rebates not honored that were noted and validated on "get m advertised as "new" had over 4000 miles and was actually a loaner, unexplained reasons GM rebates not honored that were noted and validated on "get more rebates" form on website. No explanation of why rebates were not in addition to "sale" price. Unable to speak to manager on Duty. Salesperson was courteous and knowledgeable but only conveyed sales office options for sale which lacked transparency and answers to posed questions. Overall..I got the vehicle I wanted, however the undercover behaviors of HB sales department leaves me to judge this dealerships business ethics very dissatisfying. This was not an enjoyable experience. More

The sales personnel were courteous and thorough when answering my questions concerning the vehicle that I was interested in buying. answering my questions concerning the vehicle that I was interested in buying. More

Perfect customer service, always a great and positive experience when working with Blake, Dillon, and Joe in finance experience when working with Blake, Dillon, and Joe in finance More

Rigo did a great job from letting me know what he had coming in to keeping me updated on the progress of the truck getting there and ready coming in to keeping me updated on the progress of the truck getting there and ready More

Dwayne Champion went out of his way to help me test drive and purchase my Jeep. He was so helpful and made the process easy. and purchase my Jeep. He was so helpful and made the process easy. More

Was a great buying experience and the staff was helpful and very friendly. Would highly recommend buying a vehicle from this dealership and work with Ronnie and TJ! and very friendly. Would highly recommend buying a vehicle from this dealership and work with Ronnie and TJ! More

This place is great! I felt like I went back in time to a past when honesty, integrity and taking the time to understand your customers needs mattered because you want to help them get a truck that will work past when honesty, integrity and taking the time to understand your customers needs mattered because you want to help them get a truck that will work for them, not just sell you something. I was fortunate enough to meet Rick Francis, my salesman but in this case I hate to use that word. He was more a problem solver for me. He took the time to understand my business and my budget, then find me the right truck. Thanks Rick! I will definitely come back again and never hesitate to recommend Rick and Henry Brown to friends and family in the future. More

This is the 3rd vehicle we’ve purchased from this dealership. When we come in they always are very friendly. We will definitely recommend to friends. dealership. When we come in they always are very friendly. We will definitely recommend to friends. More

The dealership was able to get me the deal I needed. I am thankful for the that. The facility is very nice and while me and my family were there closing the deal the customer service was good. After that I h thankful for the that. The facility is very nice and while me and my family were there closing the deal the customer service was good. After that I had nothing but problems with getting the vehicle I had purchased and getting answers I needed to simple questions I had. The dealer ship did drop off my vehicle when it finally arrived a month after I had purchased it and when the vehicle had problems they came to pick it up from my home town and delivered back to me and had a rental for me to use while my vehicle was being repaired. This was very convenient and appreciated but the process to get the vehicle in the shop was very aggravating and took 3 weeks before anything was attempted to get my vehicle fixed. I would continue to call and let the dealership know I was having problems and would be transferred to several people who did not know what the next step should have been for me to get my vehicle repaired or would simply hang up. My sales person would not accept my calls and would send me strait to voicemail when I tried to explains my concerns. I still have not received my ownership manual and have not received a copy of the purchase agreement paper work. I have owned 12 other GM vehicles, 10 were brand new and by far this has been the worst experience I have had purchasing a new vehicle. I would not recommend this dealership to any of my family or friends to purchase a vehicle from this dealership. The customer service after a purchase is not where it should be for the caliber of dealership Henry Brown Buick GMC in Gilbert Arizona claims to be. More