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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,514 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,514 reviews

July 24, 2021

Friendly atmosphere, greetings at front entrance. Worked with Ben Brown. Trusted salesman we have worked with in the past. Able to show us what we wanted, good trade in value. More

by MIKES31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Stenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Henry Brown Buick GMC responded

Mike, here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Ben, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 23, 2021

Quick and painless. Communicated through the entire process. Can't complain. Definitely one of the best dealerships I have purchased a car through. Would buy from again. More

by JUSTIN@CONVERSIONFANATICS.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JP, Dave Thompson
Jul 25, 2021 -

Henry Brown Buick GMC responded

Thank you so much, Justin, for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 22, 2021

No question where I would go when it was time to trade my truck in for an SUV; I called Rick & he immediately started looking thru their inventory & had some he thought I should see. He’s friendly, non-press More

by Linda
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Jul 23, 2021 -

Henry Brown Buick GMC responded

Linda Sue, it's fantastic to hear that Rick and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 21, 2021

Kept getting handed off to differ People and info and agreements get lost in between all the handoffs. Just sloppy overall experience when buying a new vehicle More

by jkleiner0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Henry Brown Buick GMC responded

Thank you for bringing this to our attention. A customer's complete satisfaction is always our number one goal. We apologize we dropped the ball during your experience with us. We would love to be able to turn things around for you, if there is anything we can do. Would we be able to reach out to you directly?

July 21, 2021

Very Professional, customer service skills are stellar. The service department is great and the service technicians were great. The entire team at Henry Brown were awesome. More

by JVEAL1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shad Schafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 21, 2021

This was the best experience my husband and I have ever had. No hassles, no fusses, just down right people with positive attitudes that kept going. Dwayne Chapman was especially great. He single handed mad More

by samantha_benz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Henry Brown Buick GMC responded

Thank you, Samantha, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dwayne and our team, and we look forward to working with you again. Congratulatiosn on your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2021

Quickest and easiest process ever! Had an upside mistake trade in from another dealership that I was able to get out of. Zack is the man, goes out of his way to get you an amazing deal! More

by Cmoulder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Harmon
Jul 21, 2021 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well with Zach and we hope you enjoy your new vehicle. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2021

Bought a car from Henry Brown Buick GMC (Toyota Corolla) and Jordan was my salesman. Jordan went above and beyond to provide good service. He stayed late for me to purchase the car and made himself availabl More

by Taylor1190
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Jul 20, 2021 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. We're glad to hear that Jordan was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Corolla! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 18, 2021

Our experience was very refreshing, no hard sell, no pressure just a great dialogue between us and our salesman. A great way to do business More

by DVGX2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 14, 2021

Easy and straightforward online purchase. I spent only a few minutes in the dealership on paperwork. Butch was a pleasure to work with and gave an excellent walkthrough of vehicle capabilities at pickup. More

by BRIAN.AMES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review, Brian! We are thrilled that Butch had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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