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Henry Brown Buick GMC
Gilbert, AZ
1,514 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,514 reviews
August 26, 2021
Excellent work and service from Ben, Todd, Mike, Garrett, and Amy! Everything went smooth and fast. Customer service and communication during the process was great. Thanks! and Amy! Everything went smooth and fast. Customer service and communication during the process was great. Thanks! More
by PRESTON
Verified CustomerEmployees Worked With
August 26, 2021
I have been a customer of Henry Brown for several years and have always feel taken care of. Dwayne Champion made my purchase simple and quick! This is my third vehicle with Henry Brown and I wouldn't have and have always feel taken care of. Dwayne Champion made my purchase simple and quick! This is my third vehicle with Henry Brown and I wouldn't have it any other way. Thanks for all you do! More
by tiff_bryan
August 25, 2021
August 23, 2021
As we pulled into the dealership parking lot, we were met by Jordan. He was very knowledgeable and wanted to be aware of our needs. Through the whole process he was a true professional. by Jordan. He was very knowledgeable and wanted to be aware of our needs. Through the whole process he was a true professional. More
by g.miller.92
Employees Worked With
Jordon Smith
August 20, 2021
Rick absolutely made the dealership experience a wonderful one. He was attentive, honest, and hardworking. Rick did not misrepresent any information or attempt to add dealer accessories that were wonderful one. He was attentive, honest, and hardworking. Rick did not misrepresent any information or attempt to add dealer accessories that were not requested. More
by Flagstaff Blakesley's
Employees Worked With
Rick Francis
August 18, 2021
The BEST Dealership in the Phoenix Valley! Superb service and after market care. I would never trade with anyone else but Blake Brown. I’ve worked with this dealership for over a decade. They never disappoin and after market care. I would never trade with anyone else but Blake Brown. I’ve worked with this dealership for over a decade. They never disappoint! More
by SOLDBYMARYANN
Employees Worked With
August 13, 2021
The HB employees is what keeps me coming back. They exemplify the HB attitude and culture. Joey, Dwayne , Adrienne and Shane represent to the fullest exemplify the HB attitude and culture. Joey, Dwayne , Adrienne and Shane represent to the fullest More
by STEVEN.MENDIVIL
August 12, 2021
Tim was courteous and helpful. Had the vehicle started with the AC running when I showed up for the test drive. After photo coping my license, he handed me the keys for the test drive and he went back in with the AC running when I showed up for the test drive. After photo coping my license, he handed me the keys for the test drive and he went back inside. You don't get that from any other dealership in the area. Usually, the salesperson insists on going along for the test drive. I appreciated this. When I returned to pick up the vehicle, Tim was waiting for me and the time in and out of the dealership was minimum. As a cash customer, I really appreciated the efficiency once I decided to buy the vehicle. I believe my total time in and out to complete the paperwork was around 20 minutes. Very impressive. More
by billcox22
August 04, 2021
I’m so glad I sat down with Dwayne when I did. He wasn’t pushy and made it happen even with all the inventory issues! pushy and made it happen even with all the inventory issues! More
by jbell
Employees Worked With
