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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,497 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,497 reviews

April 02, 2025

Bought new car from Zac was supposed to be detailed. The vehicle was still dirty inside and out. Also Zac the day of purchase said the whole vehicle would have window tint and it did not received that. More

by Julio G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zac Baca
April 01, 2025

Salesmen and people around the office were great. Truck could have been cleaned better. Overall great experience More

by MATT LIPP
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Lindsay
Apr 01, 2025 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 31, 2025

Price was competitive for the vehicle but finance process was shady. Instead of showing me the final number we began by signing my trade in. So basically if didn't like the final price I was still stuck in b More

by SAMEERMAINI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rickie Bauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Henry Brown Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 30, 2025

This dealership has failed recently in sales and service. Our buying experiences used to rock. Of most recent years not great. Heavily taking advantage of patience, kindness, and loyalty. A recent service v More

by No2HenryBrown
Recommend Dealer
No
Employees Worked With
Ben, Sherwin, Mike, Aaron, Jeff, Steve, Eli, Caleb, Joe
Apr 01, 2025 -

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 29, 2025

Waggy is the very best. We are always confident in working with him. He is always professional and excellent in every way. Jeff in Finance is outstanding and we are pleased More

by ORPSJOHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff in Finaance 5 Stars
Mar 29, 2025 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 29, 2025

Was a great experience! Very informative team. Answers all your questions and not pushy by any means. Overall great place to buy a car. More

by JOEYBARDEN3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 27, 2025

Best buying experience ever! ! But listened to what I was wanting in a newer vehicle, he went above and beyond when going through the inventory. He found the perfect vehicle. He m More

by havnfn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Henry Brown Buick GMC responded

Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 26, 2025

The sales team at Henry Brown Buick GMC were great. It made our buying experience exceptional. I highly recommend this dealership. More

by APPLEBACHS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 25, 2025

Great dealership across the board very professional and always work to get the best deal done More

by Bronx489
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 24, 2025

Excellent experience. The team at Henry Brown was very professional and easy to deal with. Highly recommend. More

by jsv0134
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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