Hennessy Lexus of Gwinnett - Service Center

The best service and most caring staff anyone could ask for. Even their leader’s like Joe Gaunt make you feel important and appreciated. Will only take both of my Lexus to them even though not the closest for. Even their leader’s like Joe Gaunt make you feel important and appreciated. Will only take both of my Lexus to them even though not the closest dealer. 5 star More

My purchase experience with Brian Gust was wonderful he receives 5 stars from me.. I brought my car in today to have Stonex PPF applied to my vehicle, an application I purchased on the day I bought the car receives 5 stars from me.. I brought my car in today to have Stonex PPF applied to my vehicle, an application I purchased on the day I bought the car. Don Park was my Service Advisor and it was the worst experience I've ever had at a dealership! I was totally ignored. He never replied to my text. After sitting in the waiting room for an hour, I had to ask the cashier to reach out to him to speak to me about the loaner I was told I would receive. After my car was serviced I was handed a receipt and my keys by the cashier. He never came out to see me and never even told me where my car was parked. No one came out to inspect the car with me or ask if I was satisfied. I got home and noticed bubbles in the application of Stonex PPF on the hood of my car. I am beyond disappointed in the service I received. I am a black woman and I hope that this is not the reason I received such poor service. More

Very good and excellent service,very friendly, very knowledgeable about the subject and explicit with the service, recommends the quality of the product, very attentivem knowledgeable about the subject and explicit with the service, recommends the quality of the product, very attentivem More

Julia Darley and Joe Gaunt continue to provide excellent service for my family! We have been coming for service for 18 years. We service all of our vehicles with only Hennessy service for my family! We have been coming for service for 18 years. We service all of our vehicles with only Hennessy More

I was promptly greeted when pulling into the service drive. My temp was taken and I was offered refreshments and seating in the lounge. You can tell that really care about their customers and their empl drive. My temp was taken and I was offered refreshments and seating in the lounge. You can tell that really care about their customers and their employe1es. I was helped by Julia Darley regarding a warranty concern on my vehicle. She made my trip quick and simple and she was very kind and knowledgeable. I couldn't ask for a better service experience. Thanks, Hennessy Lexus Gwinnett! More

Ryan was great. Told me what I needed and got me in and out in a timely fashion. Thanks. Will use them again for my service needs. out in a timely fashion. Thanks. Will use them again for my service needs. More

Have been very pleased with service at Hennessy Lexus. Austin is very nice and does not speak down to me because I am a woman. Filled my tank while having recall service performed. Was given a loaner s Austin is very nice and does not speak down to me because I am a woman. Filled my tank while having recall service performed. Was given a loaner so I did not have to wait. More

Had a great customer experience today with Ryan. I have had my Lexus serviced at Hennessy Gwinnett for many years, but can’t remember having better service than I received from Ryan today. I had an unexpe had my Lexus serviced at Hennessy Gwinnett for many years, but can’t remember having better service than I received from Ryan today. I had an unexpected emergency repair need, and he did a great job taking care of me with no appointment on a busy day. He is a great addition to an already good service staff. More

Thanks Max Kim for the quick response and a great service. On Friday May 8 I had called to schedule a service appointment for my car. They transferred me to a lady name Natalie in the service departm service. On Friday May 8 I had called to schedule a service appointment for my car. They transferred me to a lady name Natalie in the service department while we were talking we got disconnected. I call back twice but they keep transfering me to her I guess she recognize my number or didn't want to answer her phone. After being on hold for the second time someone transferred my call to John I left a message and didn't receive a response. Waited for about 3 hrs then at 3:13pm I decided to go online I saw Max Kim email and contact him for a last ditch effort. To my surprise he responded and schedule me for Monday at 10am. Now that makes me wonder how come Max responded so quickly but Natalie and John did not I guess that's the difference between great service and one's that don't really care. More

Have come for maintenance for my Lexus at Hennessy Gwinnett for the last 7 years and have had nothing but exceptional service from Julia. Totally honest about every aspect of what will be done to your Gwinnett for the last 7 years and have had nothing but exceptional service from Julia. Totally honest about every aspect of what will be done to your car. Truly treated royally here. More