Hennessy Lexus of Gwinnett

Third Lexus purchased from Frank in past 12 months. He deserves my loyalty and respect. Car purchases are always interesting on many fronts; but Frank is always such a pleasure to work with. I will cont deserves my loyalty and respect. Car purchases are always interesting on many fronts; but Frank is always such a pleasure to work with. I will continue to support this dealership with my future business!! As an owner of a small business, I understand the value of outstanding employees. Terral King MD More

I've bought many cars over the years, and my experience at Hennessy Lexus was by far the best. Not only was the vehicle in showroom condition, but the service was exemplary. Other dealerships let you sit at Hennessy Lexus was by far the best. Not only was the vehicle in showroom condition, but the service was exemplary. Other dealerships let you sit and wait for hours waiting for the back and forth during negotiations with some 'manager' whom you never see, and then waiting to get into finance. It's typically an extremely painful process. The staff at Hennessy Lexus from the salesperson to the finance manager to the customer service representative to the receptionist made me feel as though they truly appreciated my business and wanted me to be there. Not only did I receive the best vehicle at an unbelievable value, but I was treated like I was in 'First Class' the entire time, from initial emails to phone calls, and until I drive off the lot. Even afterwards, I've received several calls to make sure that I was satisfied. I am, and will look to Hennessy Lexus when I am in need of my next vehicle. More

Excellent Dealer and a great approach to new car purchase. No high pressure and informative with answers to questions. Overall a very pleasant experience. Pricing was very fair and the overall de purchase. No high pressure and informative with answers to questions. Overall a very pleasant experience. Pricing was very fair and the overall deal was conducted in a very professional manner. No unexpected or hidden charges. More

Frank was a great salesperson. He went above and beyond to get me the vehicle I wanted. I came from out of town and Frank held the vehicle for me. He took the time to go over the vehicle completely and a to get me the vehicle I wanted. I came from out of town and Frank held the vehicle for me. He took the time to go over the vehicle completely and answered all of my questions. I couldn't be happier with my purchase. More

I have been dealing with Jack since December 2008 and eventually bought my new 2010 RX 350 through him in July 2010. Before buying this new Lexus, I shopped various dealers as far as Florida. Jack was al eventually bought my new 2010 RX 350 through him in July 2010. Before buying this new Lexus, I shopped various dealers as far as Florida. Jack was always very professional, knowledgeable, courteous, friendly and cooperative which is the reason he landed the business. I would never hesitate to call him should I need information or have a concern. He is a great sales rep. More

This is the second vehicle I have purchased from Jack Ross. Jack has been extremely helpful in finding a car to meet my needs. His follow up has been excellent. He completed everything he said he woul Ross. Jack has been extremely helpful in finding a car to meet my needs. His follow up has been excellent. He completed everything he said he would and went further by doing some nice things as regards getting things from my old car. As I wanted to add things to my vehicle (Trailer harness), Jack did some research to find out what I needed and how I should do it. It was then easy to go to your Parts Dept., order the part which had to be special ordered, and get it in one day. David in Parts was very helpful. Everyone was very helpful. I wouod have no trouble recommending my friends and family to come to this dealership and see Jack Ross. Please contact me if I can be of any further help. Tony Bartow 404-308-0454 More

We have used many car dealers over the years and always felt they were our adversary until we dealt with Hennessy Lexus. I feel like Jack Ross, my salesman, is my advocate instead of my adversary. He is felt they were our adversary until we dealt with Hennessy Lexus. I feel like Jack Ross, my salesman, is my advocate instead of my adversary. He is professional in every way. He wants to earn your business, not just for today, but for years to come. We have purchased 4 Lexus vehicles from Hennessy and it is because of Jack and Drew Wagner, our service advisor. My wife was never happy leaving a car dealer service department prior to Hennessy Lexus of Gwinnett, and she loves this dealership's service. Drew is the reason. A great customer experience all the way around. More

If you’re in the market for a Lexus, visit Frank Mullin at Hennessy Lexus Gwinnett. Impeccable service, timely and effective communication and great support staff. Frank sold me my first car and I couldn’t at Hennessy Lexus Gwinnett. Impeccable service, timely and effective communication and great support staff. Frank sold me my first car and I couldn’t have asked for a better experience. Having been in the market for an IS 250 for several months, I was very impressed with Frank’s detailed knowledge of the auto industry, the Lexus brand and every car in his inventory. I was also impressed with his patience as I never felt pressured to purchase a car that didn’t fit my criteria. For every car I drove and considered I was provided with a Carfax and detailed history report including maintenance records. Frank explained what everything meant and how the Lexus certification process works (What is replaced and why, etc.). From what I saw, Hennessy only sells cars with near perfect maintenance records. I was given an excellent and extremely fair price for my trade in and even a loaner car to take home after there were problems rolling one of my windows back up. In that respect, Frank did a great job handling what could have been a very stressful experience. As someone who works in the professional services industry, this is an invaluable skill to have when maintaining a clients trust and future business. It’s also something I don’t see often. Frank took great strides to make sure I received a great finance package. He made sure I was aware of every incentive available at the time including options related to my education that were not mentioned by other dealers. Along with putting no pressure on me, he essentially worked until 11 pm on a Friday night to make sure all of my documents were ready for the bank first thing Saturday morning. He kept me up to date throughout the approval process and everything was finalized that afternoon. Dave, the finance manager, was also great and explained everything in detail. For a first time car buyer, I really couldn’t have asked for more. I’ve had my Lexus for a week and I couldn’t be happier. I’ve already received a follow up call just making sure everything is going smoothly. Hennessy has very much lived up to its reputation and I look forward to doing business again in the future. Great job! More

Frank went above and beyond to make sure that I felt very confident that I was getting a car that was serviced and well maintained. He answered and took care of all questions and concerns I had about the car confident that I was getting a car that was serviced and well maintained. He answered and took care of all questions and concerns I had about the car and worked with me to get a car in my price range. I loved to hear he worked with other Coca-Cola Employees and that Hennessey works with Sparkfly which has a relationship with Coca-Cola. I felt that my time traveled from Southwest Atlanta and business was truly valued. I signed the dotted line and drove away feeling confident about my purchase which I can credit to Frank's experience, expertise and great customer service. I look forward to doing business in the future with Hennessey Lexus of Gwinnett. Sincerely, Kristen Butts Also, the dealerships manager was super friendly and helpful as well. More

We met Frank several years ago, while searching for our 1st Lexus at a different dealership. We were not impressed with them, and wound up at Hennessy. Since then, we have been back to Hennessy 5 times, an 1st Lexus at a different dealership. We were not impressed with them, and wound up at Hennessy. Since then, we have been back to Hennessy 5 times, and are now on our 6th Lexus. Frank is VERY knowledgeable, friendly and thorough. He always works diligently with us and allows us the opportunity to compare vehicles without pressure. Lexus quality speaks for itself, but we believe it is employees like Frank, who care about the customer, that builds the realtionships that last throughout the years. Because of Frank, he makes Hennessy feel like family, and I am not going to shop anywhere else. More