Hennessy Lexus of Gwinnett

I visited Henessy Lexus to look into having the dash refinished on my wife's 1999 RX 300, which I also had purchased from Frank Mullin. It happened that he had another used RX; a 2005 RX-330 which he ha refinished on my wife's 1999 RX 300, which I also had purchased from Frank Mullin. It happened that he had another used RX; a 2005 RX-330 which he had personal knowledge of regarding the car's history. Long story short: after a test drive, financing inquiry and very short dialog, my wife now owns the 2005 RX-330. Frank Mullin is an excellent sales professional. He represents his organizations best interests while dealing with customers in an exemplary and truly remarkable way. I have now purchased two automobiles from Frank, and am confident I will continue doing so for many years. Dealing with him is a pleasure. I would recommend him to anyone seeking a positive and non-stressful car purchase experience. More

We have purchased 4 Lexus cars from Joe in less than two years. It is has been a very position experience and Joe Robb went over and above what we would expect. He continues to follow up with us and answe years. It is has been a very position experience and Joe Robb went over and above what we would expect. He continues to follow up with us and answers any questions we may have. Joe is truly a professional and Lexus is lucky to have him on their staff. More

After shopping around at a number of dealers I knew I had found my 'home' when Karla contacted me after I had sent an email request for pricing on a new Lexus LX570. Given that I had recently come from a for found my 'home' when Karla contacted me after I had sent an email request for pricing on a new Lexus LX570. Given that I had recently come from a foreign country, I intended to buy a car that is like 'hen's teeth' and I was away for 12 days fly-fishing between the date I first made contact and the date of delivery it was always going to be a challenging transaction for the dealership. Howerver, they handled each issue with grace, aplomb and a keen sense of urgency that smacks of a world class service ethic. Of all things though I especially appreciate the fact that they accepted my word that I would do a deal if their price was right, regardless of the fact that I was incommunicado for 9 days and they could have easily sold the car in two seconds flat to someone else. They are a true family business who takes people at face value; something which is rare to find in today's business world. They are professional, friendly (especially Karla who oozes charm) and they delivered on every promise on time every time. I love the car and I just wish the dealership was closer to where I live as I would like to have all my services perfomed by Hennessy Lexus of Gwinnett in future. I will definitely recommend this dealer to any of my closest friends. More

Just purchased Lexus #8 from Joe Robb, and the sales team at Hennessy Lexus, Gwinnett. Always a great experience ! Never any hard selling, and the pricing is VERY competitive. The entire team is always res at Hennessy Lexus, Gwinnett. Always a great experience ! Never any hard selling, and the pricing is VERY competitive. The entire team is always respectful, courteous. A perfect buying experience ! More

We recently bought a pre-owned RX350 from Hennessy Lexus and I must say that I was really impressed with the friedliness, politeness, technical knowledge and the customer centricity of the staff and I think and I must say that I was really impressed with the friedliness, politeness, technical knowledge and the customer centricity of the staff and I think I had the best car buying experience so far having bought 2 cars earlier from other non-Lexus dealerships. At the dealership I was supported by Bill Perillo, our point sales person, Brian W, finance manager and Tim Cox pre-owned sales manager who were all extremely friendly, willing to listen and answer questions and very easy to work with. It would be unfair on my part if I did not write a few lines about Bill Perillo and his exceptional customer service. He worked with me from Day 1 trying to find me the right car in my price range ... he was extremely patient trying to understand what matters to us and how he can get us a deal to our satidfaction. He answered all questions and clarified our concerns and helped us with a few things even after the sale. I sincerely thank him for his outstanding service and a wonderful human being that he is. The dealership must be proud of having people like Bill in their staff who are willing to go the extra mile to make their customers happy & come back for more in the future. More

They made a very blessed event, a wonderful experience! They made a very blessed event, a wonderful experience! Very helpful, Brian Gust went over all the features of the car with me step by step, the They made a very blessed event, a wonderful experience! Very helpful, Brian Gust went over all the features of the car with me step by step, the day of the purchase and pickup! I have never bought a car from any dealership in my life time, as helpful or nice yours. You have great people! Thank you, it has been a real pleasure purchasing a vehicle from you! Joy Metzger More

I had an excellent experience at Lexus working with Tim Cox and Frank Mullin. I was turning in my leased vehicle and purchasing another Lexus. Tim and Frank had several vehicles ready for me to drive based Cox and Frank Mullin. I was turning in my leased vehicle and purchasing another Lexus. Tim and Frank had several vehicles ready for me to drive based on phone conversations prior to my visit. Frank was very helpful in showing me the differences between the vehicle I was turning in and the vehicles I was considering for purchase. Frank even called me the next day to make sure everything was OK with the car I bought and to see if I had any questions. Tim and Frank made this a nice experience. I will definitely recommend them to anyone who is looking to buy a Lexus in the future. More

SERVICE DEPT- Exceptional professionals who exude the kind of service that is greatly appreciated. Always pleasant and do a fantastic job on our cars. Work is always done correctly and in a timely fashio kind of service that is greatly appreciated. Always pleasant and do a fantastic job on our cars. Work is always done correctly and in a timely fashion. An asset to LEXUS. SALES DEPT - Great customer service. Well knowledged about vehicles and willing to spend as much time as possible when making a purchasing decision. Ever since we have taken our vehicles to LEXUS of Gwinnett, our vehicle problems and issues have diminished. We tried other locations in the past and was very unsatisfied with the reception and the service. More

Hello, There might not be enough space for me to write Hello, There might not be enough space for me to write all the positive comments about the staff at Hennessy Lexus of Gwinnett. Frank Mullin is my Hello, There might not be enough space for me to write all the positive comments about the staff at Hennessy Lexus of Gwinnett. Frank Mullin is my sales contact and my finance manager is Brian Westbrook. My family and I have bought multiple cars from your dealership, driving past pretty much every other Lexus dealership in Atlanta to drive to Gwinnett to buy our cars and get them serviced. The drive is well worth it. Frank is honest and extremely personable and gets answers fast. If he doesn't have the answer he will tell you and get it for you. I am going to write in regards to my wife's RX 400h (he sold my mother a HS 250h she is in love with) which she loves. We kind of lucked out in finding the vehicle we wanted and they cleaned it, serviced it, got us great financing though LFS and Brian and offered a great price. While its had some recalls its been perfectly reliable for us. Frank took great care of my wife explaining all the features since this was her first Lexus. Frank is always accessible to this day in regards to questions about her RX. She was beyond pleased and always remarks how nice her experience was. It was so incredible, Frank sold one of her best friends and bridesmaids a black RX 400h a couple of months later and they are extremely pleased with Frank. I've sent Frank multiple referrals and many buy and some don't and they all come away happy with how Frank dealt with them. Brian Westbrook is a no nonsense yet funny guy that is up front and honest and works hard to get us the best rate as well as educate on what to do to get the best rate. Brian has also always been accessible to my family and I in regards to questions in regards to financing. I always recommend to my referrals to speak to Brian if they are searching for financing options. Brian makes you feel at ease and he goes over all the documents. He also is not offended if you take your time to read every word in the contract. We has sold us lo-jack and other upgraded warranties and we feel confident with those additions. I cannot say enough about Frank, Brian and the team at Hennessy Lexus of Gwinnett. They have a tremendous reputation within the Lexus circle on SELOC and Clublexus and many members even drive out of state to buy and get service there. Please give them a recommendation, raise and tell other Lexus dealers this is how you treat people (as I've been to dealerships in multiple states and some are horrid). Thanks and will buy again! Mike Forsythe Co-founder South Eastern Lexus Owners Club (www.seloc.net) Editor Club Lexus (www.clublexus.com) More