Hennessy Lexus of Gwinnett

Buying a new car can be a daunting task for an older woman like myself. My husband was always the one who made such purchases for me in the past. But his health no longer allows him to take care of such woman like myself. My husband was always the one who made such purchases for me in the past. But his health no longer allows him to take care of such tasks, so it was totally up to me to make a selection and take care of the deal. I went on line, as I knew I might like the Lexus. After finding the exact car,I did a search for where to find it. I set my heart on a particular color -- little did I know the Cerulean blue was going to be VERY difficult to find. However, once I was connected to Karla Jones at Hennessy Gwinnett, she made me feel that I was the ONLY customer in the world, and she set out to make my dream come true. With the help of her associates, they were able to locate one of only several cars in the country that would fit my request. Then they went the extra mile to make it happen. In days my beautiful EX350 was in Duluth...ready for me to pick up and drive home to Athens.! I have made friends for life at Hennesy Gwinnett. The staff took care of my every need, and made sure that I was satisfied in every way. Which I am. My new "dream car" is now a reality, and I am so grateful to Karla for her persistence. She has an excellent knowledge of the product, and her customer relation skills are beyond reproach. I also would like to commend the general manager, Hugh Robb, for his financial advice, and Brian Westbrook for easing me through the paper work so painlessly. I am a customer for life. More

You know the difference between flying coach and first class? That’s the difference between Hennessy Lexus and other dealerships. Everything was first class during my purchase of a new 2011 Lexus ES 350 class? That’s the difference between Hennessy Lexus and other dealerships. Everything was first class during my purchase of a new 2011 Lexus ES 350. Karla Jones helped me find the exact car I wanted in short time. The actual car buying process was quick and painless with ZERO pressure and ZERO sales tactics that many other dealerships employ to “close the deal”. The Finance gentleman Brian Westbrook took a very consultative approach and evaluated my exact needs when he paired me up with available warranties and additional services. If something wasn’t a good fit for my needs, he quickly and honestly told me so. Again the experience felt more like purchasing from a longtime friend who would shoot you straight (And I had only known Brian for 5 minutes). Finally for my friends that questioned why not a BMW? The BWM, half sports car half luxury car, sounds kind of like an Enduro motorcycle. Doesn’t really do either very well! Can’t take it to the motocross track and jump with my CR250r, can’t take it to the mountains and keep up with my Suzuki Hayabusa. If you want a true luxury car that is smooth, quiet, powerful and comfortable you can’t go wrong with the Lexus ES350. If you want a true sports car check out the Porshe 911 turbo. More

Frank is by far the best salesman I have ever worked with in over 45 years of buying cars. He cares! Even though this was for a service, as usual, he checked on it and made sure I was satisfied...probably n in over 45 years of buying cars. He cares! Even though this was for a service, as usual, he checked on it and made sure I was satisfied...probably not his job. Julia was great also. She is always personable and efficient. More

Frank Mullins Is a good salesman. I expecially liked Frank Mullins Is a good salesman. I expecially liked the way he covered all of the details about the car and exposed all of the information that w Frank Mullins Is a good salesman. I expecially liked the way he covered all of the details about the car and exposed all of the information that we needed to make a decision. He was courteous and not so aggresive like so many salesman are. The worst that that a salesman can do is go get his boss to talk to you. Frank did not do these things. He took care of our needs all the way through the process. Mr. & Mrs. Smith More

We recently purchased a pre-owned Lexus RX 350 and would like to share the positive experience we enjoyed in working with William Perillo towards the purchase of this vehicle. He was extremely knowledgeabl like to share the positive experience we enjoyed in working with William Perillo towards the purchase of this vehicle. He was extremely knowledgeable of his product and though we had narrowed our search to a Lexus, he helped us to further refine it. We left the dealership and felt certain that we would purchase a Lexus and upon further discussion we asked, "What are we waiting for?" We returned to Hennessy Lexus due to William Perillo's knowledge of the Lexus line and his ability to establish a comfortable working relationship between the dealership and the customer. More

I visited Henessy Lexus to look into having the dash refinished on my wife's 1999 RX 300, which I also had purchased from Frank Mullin. It happened that he had another used RX; a 2005 RX-330 which he ha refinished on my wife's 1999 RX 300, which I also had purchased from Frank Mullin. It happened that he had another used RX; a 2005 RX-330 which he had personal knowledge of regarding the car's history. Long story short: after a test drive, financing inquiry and very short dialog, my wife now owns the 2005 RX-330. Frank Mullin is an excellent sales professional. He represents his organizations best interests while dealing with customers in an exemplary and truly remarkable way. I have now purchased two automobiles from Frank, and am confident I will continue doing so for many years. Dealing with him is a pleasure. I would recommend him to anyone seeking a positive and non-stressful car purchase experience. More

We have purchased 4 Lexus cars from Joe in less than two years. It is has been a very position experience and Joe Robb went over and above what we would expect. He continues to follow up with us and answe years. It is has been a very position experience and Joe Robb went over and above what we would expect. He continues to follow up with us and answers any questions we may have. Joe is truly a professional and Lexus is lucky to have him on their staff. More

After shopping around at a number of dealers I knew I had found my 'home' when Karla contacted me after I had sent an email request for pricing on a new Lexus LX570. Given that I had recently come from a for found my 'home' when Karla contacted me after I had sent an email request for pricing on a new Lexus LX570. Given that I had recently come from a foreign country, I intended to buy a car that is like 'hen's teeth' and I was away for 12 days fly-fishing between the date I first made contact and the date of delivery it was always going to be a challenging transaction for the dealership. Howerver, they handled each issue with grace, aplomb and a keen sense of urgency that smacks of a world class service ethic. Of all things though I especially appreciate the fact that they accepted my word that I would do a deal if their price was right, regardless of the fact that I was incommunicado for 9 days and they could have easily sold the car in two seconds flat to someone else. They are a true family business who takes people at face value; something which is rare to find in today's business world. They are professional, friendly (especially Karla who oozes charm) and they delivered on every promise on time every time. I love the car and I just wish the dealership was closer to where I live as I would like to have all my services perfomed by Hennessy Lexus of Gwinnett in future. I will definitely recommend this dealer to any of my closest friends. More

Just purchased Lexus #8 from Joe Robb, and the sales team at Hennessy Lexus, Gwinnett. Always a great experience ! Never any hard selling, and the pricing is VERY competitive. The entire team is always res at Hennessy Lexus, Gwinnett. Always a great experience ! Never any hard selling, and the pricing is VERY competitive. The entire team is always respectful, courteous. A perfect buying experience ! More

We recently bought a pre-owned RX350 from Hennessy Lexus and I must say that I was really impressed with the friedliness, politeness, technical knowledge and the customer centricity of the staff and I think and I must say that I was really impressed with the friedliness, politeness, technical knowledge and the customer centricity of the staff and I think I had the best car buying experience so far having bought 2 cars earlier from other non-Lexus dealerships. At the dealership I was supported by Bill Perillo, our point sales person, Brian W, finance manager and Tim Cox pre-owned sales manager who were all extremely friendly, willing to listen and answer questions and very easy to work with. It would be unfair on my part if I did not write a few lines about Bill Perillo and his exceptional customer service. He worked with me from Day 1 trying to find me the right car in my price range ... he was extremely patient trying to understand what matters to us and how he can get us a deal to our satidfaction. He answered all questions and clarified our concerns and helped us with a few things even after the sale. I sincerely thank him for his outstanding service and a wonderful human being that he is. The dealership must be proud of having people like Bill in their staff who are willing to go the extra mile to make their customers happy & come back for more in the future. More