Hennessy Lexus of Gwinnett

I have worked with Ed since I have bought my Lexus(2008), and he is the best service adviser I have ever dealt with. I feel confident in bringing in the car and asking his advise and he lets me know what the and he is the best service adviser I have ever dealt with. I feel confident in bringing in the car and asking his advise and he lets me know what the best solution is., because of the service, my next car will also be Lexus. More

Michael Harris did an excellent job in helping to meet my request on purchasing a 2008 GS 470 Lexus SUV. What impressed me most was how hard he worked to make sure I got exactly what I was looking for while request on purchasing a 2008 GS 470 Lexus SUV. What impressed me most was how hard he worked to make sure I got exactly what I was looking for while not subjecting me to high pressure tactics. I recommend him without reservation to anyone looking to buy a new or used Lexus. More

Frank was very helpful, and did a great job getting me set up in my vehicle despite the fact that it was not a Lexus model. I would most definitely work with him in the future! set up in my vehicle despite the fact that it was not a Lexus model. I would most definitely work with him in the future! More

I truly enjoyed working with Mr. Mike Harris. He was I truly enjoyed working with Mr. Mike Harris. He was very helpful, pleasant and knowledgeable. He wasnt pushy like some salesman can be, so I didnt I truly enjoyed working with Mr. Mike Harris. He was very helpful, pleasant and knowledgeable. He wasnt pushy like some salesman can be, so I didnt feel pressured. I bought my car from him and went back to up grade for something with more features. Any questions I had about the product he had an answer and if he didn't know the answer he found the answer. I like that! When I ran across this site I felt like I had to let someone know of the great experience we had with him. I sent a letter to the corperate office, but I dont know if it made it. I always have a great experience when I come to the Lexus dealership, but Mr. Mike Harris went above and beyond the call of duty. He made sure my husband and I knew exactly how to work everything in the car. He treated us like we were a part of the Lexus family. He always has a smile on his face and that makes us smile. Thanks a million Mike for your excellent customer service. We will be back to purchase another vehicle and we will also tell our friends about the excellent sales person (Mike Harris) at Hennessey Lexus dealership. Thanks again Mike!!!!!!!!!! Keep up the good work!!!!!!!!! More

We were in the market for a new lexus and one of our friends suggested we use Hennessey. Our friend had been assisted by Frank Mullin many times and he arranged for us to meet with Frank. We could not friends suggested we use Hennessey. Our friend had been assisted by Frank Mullin many times and he arranged for us to meet with Frank. We could not have asked for a better experience. Frank was exceedingly accomodating and pleasant to work with. We test drove an RX 350 and made the purchase that very day. It was a pleasure to be taken care of in a "non-pushy" way. We would recommend Hennessey to anyone who asked. Thanks. Joan Worthy More

Through out my life time, I have purchased several vehicle, visited many Dealerships and talked to an enourmous amount of Sales person. However, I must say that the experience that I had at Hennessy L vehicle, visited many Dealerships and talked to an enourmous amount of Sales person. However, I must say that the experience that I had at Hennessy Lexus of Gwinnett, has been the most pleasant of all. The individual service given to my wife and I by Mike Harris was impeccable.His friendly and courteous personallity, along with his knowledge of the Lexus was exceptional.He gave his undivided attention to us toward every question ask, and provided us with the proper answer, that we were inquiring about in our questions. We never felt pressured in any way, and was very comfortable while durning business with Mike Harris. We ended up with a great vehicle and are very happy to have had such a wonderful buying experience. Thanks; to Hennessy Lexus of Gwinnett for having a person like Mike Harris as part of your team, and raising the bar in quility customer service. Sincerely, Russell & Gloria Ivey More

On 8/24/11 I purchased a 2011 Lexus ES350 from a wonderful sales person - Mike Harris. He was pleasant, easy to work with and made the entire experience stress-free. Once the sale was complete and wonderful sales person - Mike Harris. He was pleasant, easy to work with and made the entire experience stress-free. Once the sale was complete and before I took delivery of the car, Mike showed me around the dealership, and introduced me to people in the service department. He also walked through every feature of the car with me. Mike even set up the car's blue tooth for me! I really love my new car. It has the smoothest ride of any car that I have ever owned. Thanks Mike! It was a pleasure doing business with you. More

This Lexus dealership blatantly LIED TO ME and upcharged me on my previous Lexus. When I approached them about it, there was an admission (after they knew I had several items of proof) but I received NO a me on my previous Lexus. When I approached them about it, there was an admission (after they knew I had several items of proof) but I received NO apology and NO reimbursement. I will never return to them because of it. Details: they said they had to SHIP MY CAR IN FROM ANOTHER ONE OF THEIR LOCATIONS (made it sound like out of state), and I would be charged $500 because they would put it on a flatbed truck to bring it here. I asked where this location was, and they wouldn't tell me. Red flag #1. When I received my car, it had more miles on it than my initial invoice, and the mileage was exactly the amount from their other dealership 5 miles away. So they CHARGED me $500 extra to DRIVE the car 5 miles...no flatbed truck. Nothing. Therefore, I will NEVER deal w/ Hennessey again and would encourage others to find a halfway honorable dealership. More

We visited several dealerships before we met Mike Harris at Hennessy Lexus of Gwinnett. Each sales person we previously encountered seemed as if they didn't care whether we were there or not, much less if w at Hennessy Lexus of Gwinnett. Each sales person we previously encountered seemed as if they didn't care whether we were there or not, much less if we bought a car from them. Only a few minutes after we met Mike Harris at Gwinnett, I hoped he would have the car we wanted because I actually wanted to buy a car from him! He was immediately personable and made us feel very comfortable and welcome. He was not pushy but very interested in hearing exactly what we were looking for and was more than willing to take whatever time necessary to try to help. Thankfully, they did have the car we were hoping for and we were very happy to purchase it from him. All of the staff at the dealership that we met were very friendly. The dealership is run professionally, with great respect for their customers and potential customers alike. We love our Lexus, and we loved the service we received at Hennessy Lexus of Gwinnett. More

Buying a new car can be a daunting task for an older woman like myself. My husband was always the one who made such purchases for me in the past. But his health no longer allows him to take care of such woman like myself. My husband was always the one who made such purchases for me in the past. But his health no longer allows him to take care of such tasks, so it was totally up to me to make a selection and take care of the deal. I went on line, as I knew I might like the Lexus. After finding the exact car,I did a search for where to find it. I set my heart on a particular color -- little did I know the Cerulean blue was going to be VERY difficult to find. However, once I was connected to Karla Jones at Hennessy Gwinnett, she made me feel that I was the ONLY customer in the world, and she set out to make my dream come true. With the help of her associates, they were able to locate one of only several cars in the country that would fit my request. Then they went the extra mile to make it happen. In days my beautiful EX350 was in Duluth...ready for me to pick up and drive home to Athens.! I have made friends for life at Hennesy Gwinnett. The staff took care of my every need, and made sure that I was satisfied in every way. Which I am. My new "dream car" is now a reality, and I am so grateful to Karla for her persistence. She has an excellent knowledge of the product, and her customer relation skills are beyond reproach. I also would like to commend the general manager, Hugh Robb, for his financial advice, and Brian Westbrook for easing me through the paper work so painlessly. I am a customer for life. More