Hennessy Lexus of Gwinnett

Frank Mullin was outstanding from the time I spoke with him on the phone until I left your dealership. We came late in the afternoon, but Frank was adamant about showing how features worked on the truck - him on the phone until I left your dealership. We came late in the afternoon, but Frank was adamant about showing how features worked on the truck - after closing. He gave us service and car fax reports on the vehicle we purchased. He definitely went above and beyond customer service. He is still following up through emails and delivering on agreements we made during the transaction. I would definitely recommend Frank and the Hennessy dealership to anyone purchasing a Lexus. The experience we had from walking in the door with the receptionist to signing paperwork was outstanding. I have never signed paperwork for a vehicle in less than 20 minutes!! Frank even advised that the tag would be mailed to us - WOW!! I am rating Frank's service as EXCELLENT!! More

Frank was very professional in our dealings and he found us the right car at the right price. During the delivery process, he took his time to explain all of the car's options and features and it was very us the right car at the right price. During the delivery process, he took his time to explain all of the car's options and features and it was very helpful to us. I would recommend Frank to anyone who is in the market for a new or used car. More

This dealership has class. They showed excellence in all areas of the sale. We located a vehicle at their dealership from out of state, contacted our salesman, and had an entire deal worked out before we ev areas of the sale. We located a vehicle at their dealership from out of state, contacted our salesman, and had an entire deal worked out before we even made the 2 hour plus drive. When we arrived the car was clean, had our name on it, and was parked out front. The paper work was all in order upon arrival all we had to do was test drive, trade keys, and sign. It was by far the most seamless vehicle purchase of our lives. They worked with us on trade allowance, price, financing, and options. They showed extreme hospitality even offering refreshments while we were there. Bill, our sales man, was kind, courteous, and respectful. Brian our financing agent was polite, patient, and honest. These folks worked together to get us the best deal they could. They were extremely cooperative even with our two year old son playing in the office. Even with Lexus being known for its high class luxury cars and wealthy cliental they displayed to us the same treatment as any other customer even with us purchasing a used, off brand vehicle. They really rolled out the red carpet. Before we left they took time to detail the car one last time. These folks made it easy to buy from them and we would definitely purchase from them again. They took great care of their customers and being from out of state didn't seem to make a difference at all. More

It was a pleasure working with Frank Mullin, Karla Jones, and David Carr. They were very professional and rather helpful. They went above and beyond to provide excellent customer service. and David Carr. They were very professional and rather helpful. They went above and beyond to provide excellent customer service. More

I had an enjoyable experience from the time I walked through the door at Hennessy Lexus-Gwinnett. The purchase of my Lexus ES 350 was a smooth and easy process. The service was exemplary from my sales p through the door at Hennessy Lexus-Gwinnett. The purchase of my Lexus ES 350 was a smooth and easy process. The service was exemplary from my sales purchase with Frank to the finance manager. Although Frank was heading a big on-site event at Lexus that day, he still ensured I received the service I needed. Karla Jones took me on my test drive and Mike Harris also help with answering any questions I had as well. At no time did they make me feel like I was just 'Frank's' customer. I felt as though they appreciated my business and by the end of the process I felt like I was part of their 'Lexus' family. They make a great team at Hennessy Lexus-Gwinnett and for that reason I will be driving 40 minutes to Gwinnett to bring my Lexus to Hennessy Lexus-Gwinnett for service. More

We recently had a wonderful car buying experience at Hennessy Lexus of Gwinnett with Frank Mullin, the pre-owned Internet Sales Manager. It was a delight to have someone more interested in your needs r Hennessy Lexus of Gwinnett with Frank Mullin, the pre-owned Internet Sales Manager. It was a delight to have someone more interested in your needs rather than your wallet. He was very professional and low key which is highly unusual in the car sales market. He never made a promise he could not keep and always went out of his way to satisfy the customer, which rarely happens anymore. We are very pleased with our car and it was a pleasure to deal with Frank Mullin! We will certainly return to Hennessy Lexus of Gwinnett and Frank Mullin for any cars that we might need in the future. Frank, thanks again for making our car buying experience awesome! More

It has been a real pleasure to deal with Frank on the purchase of our “new-to-us” certified pre-owned Lexus LS460. Frank was extremely polite and very respectful of our time and needs during the process purchase of our “new-to-us” certified pre-owned Lexus LS460. Frank was extremely polite and very respectful of our time and needs during the process. He listened to what we wanted and consulted with us about our options. He was very patient. He never tried to pressure us into making a decision, and he always made himself available to quickly respond to any questions that came up (and we had a lot of questions). This was our second time working with Frank. The first time, he found the perfect ES300 for us, although we decided not to buy because we were having a new baby. When we got ready to purchase again, we were pleased to find that Frank was still available to assist us. This time, Frank helped us choose the right LS460 for our family. He made the process quite enjoyable and we are very excited about our purchase. Thanks for everything, Frank! More

We were so happy to deal with Karla during our recent car purchase. I feel like we made a friend along with our new vehicle! purchase. I feel like we made a friend along with our new vehicle! More

Frank was by far the most kind and helpful auto salesperson that I have ever met. He was very honest and understood exactly what we were looking for. He worked with us to get the car that we wanted salesperson that I have ever met. He was very honest and understood exactly what we were looking for. He worked with us to get the car that we wanted, how we wanted it. He was most gracious to us, and I would HIGHLY recommend this dealership, and particularly Frank, to all of my friends and colleagues. We felt like we were working with a friend, not salesperson. Thank you Frank and Hennesy Lexus! I am really enjoying my (new)2007 LS460L Lexus. Dr. Felicia Rhone More

The purchase experience was great. Frank Mullin was my sales rep, he was very knowledgable as well as flexible in meeting my schedule. I think the price was fair and market and the added service Hennesse sales rep, he was very knowledgable as well as flexible in meeting my schedule. I think the price was fair and market and the added service Hennessey and Frank added is why I chose this dealership. The Hennessey reputation for honesty and integrity is why I chose to do business here. I continue to recommend both the dealership and specifically Frank Mullin as folks you want to do business with. My next car will definitely come through them. More