Hennessy Lexus of Gwinnett

From the very beginning Frank was nothing less than amazing. He made me feel as if I was his top priority. I did not expect my car buying experience to be as pain free and stress free and it was with F amazing. He made me feel as if I was his top priority. I did not expect my car buying experience to be as pain free and stress free and it was with Frank Mullin and Brian Westbrook. At no point did I feel defensive or taken advantage of. In fact, the entire experience from my initial inquiry email to finalizing the paper work with Brian to driving off the lot far exceeded all of my previous car buying experiences. I felt as if I was purchasing a car from a friend. Professionalism, honesty and integrity goes a long way and Frank and Brian nailed it! I traveled 20 miles past a much closer Lexus dealership to Hennessy Lexus of Gwinnett. It was well worth the distance traveled. Frank and Brian made this a special experience to remember. Guys, thanks a thousand times! Regards, Soyica Lyles More

Bought a new IS 350 from this dealership. After having talked to several dealers, this organization was simply very straight to work with offering competitive pricing and no surprises. We did not have to talked to several dealers, this organization was simply very straight to work with offering competitive pricing and no surprises. We did not have to engage in endless negotiation, and the paperwork was prepared in advance and well organized. My wife and I had a very positive experience with both our sales representative and the finance manager. No one pressured us and all and all it was a very comfortable atmosphere which I would highly recommend. Lastly, I'm a difficult buyer and they left me feeling very satisfied with the process. Bob More

The customer service was excellent and a very friendly environment. Mrs. Karla Jones and Mr. Brian Westbrook were wonderful and helpful. Would recommend to family and friends without hesitation. environment. Mrs. Karla Jones and Mr. Brian Westbrook were wonderful and helpful. Would recommend to family and friends without hesitation. More

This is either my third or fourth car from Hennessy Lexus of Gwinneet. Joe Robb and his brother Hugh are excellent to deal with. They make the car buying experience straightforward and no nonsense. They va of Gwinneet. Joe Robb and his brother Hugh are excellent to deal with. They make the car buying experience straightforward and no nonsense. They value your business and work hard to get everything done your satisfaction. More

I couldn’t be happier with my buying experience at Hennessy Gwinnett. Michael Hibbert was by far one of the best sales guy I’ve ever worked with and he went out of his way to make sure I was happy wit Hennessy Gwinnett. Michael Hibbert was by far one of the best sales guy I’ve ever worked with and he went out of his way to make sure I was happy with the entire process from agreeing on a price to understanding how all the gadgets work on the RX350. The whole process was fast and pain-free. I will definitely go back to him for my next car purchase and recommend him to my friends. More

Frank Mullin did a very professional job throughout the purchase process. I will recommend him to my friends. Drew Wagner does a consistently excellent job and influenced our decision to buy another Le purchase process. I will recommend him to my friends. Drew Wagner does a consistently excellent job and influenced our decision to buy another Lexus (our fifth). More

This is my first Lexus and my first dealing with Hennessy Lexus. I worked with Frank Mullin and purchased a pre-owned 2010 RX350. The whole experience was a positive one with no surprises and lots of custo Lexus. I worked with Frank Mullin and purchased a pre-owned 2010 RX350. The whole experience was a positive one with no surprises and lots of customer service. Frank was straight forward with the information about the car and the pricing which we did via internet and phone. My experience at the dealership proved to be what I expected in viewing and driving the vehicle as well as taking care of the details associated with creating a satisfied customer. I would recommend Hennessy and Frank Mullin to anyone looking for a new or pre-owned Lexus. More

My salesperson, Frank Mullin, was great. He was very professional and patient. The overall experience was good and I would recommend this dealership to my friends. professional and patient. The overall experience was good and I would recommend this dealership to my friends. More

On December 2, 2011, I submitted a request to three dealerships regarding new car pricing. Karla Jones wrote me immediately, and said she would love to be the one to put a new ES 350 in my driveway. dealerships regarding new car pricing. Karla Jones wrote me immediately, and said she would love to be the one to put a new ES 350 in my driveway. I called her, and we discussed which vehicle I would be interested in. I then asked for her "rock bottom, drive out" price, sent via email. Some sales associates will not do that, but she was very willing. Her response was lightning fast. I printed the email, and asked if I could come see the car. Even though she was supposed to leave work at 6pm, she said she was happy to stay late and work the deal out. I received a fair value for my trade-in, and there were no surprises when we were ready to sign the papers. Karla waited until everything was signed, and gave me a great review of all aspects of the car, including pairing my smartphone with the bluetooth. Everyone at the dealership was extremely friendly and helpful from the moment I walked through the door. You could not tell they had worked all day. Everyone had a smile, and they genuinely seemed to enjoy their work. I drove home that night in a gorgeous 2012 Lexus ES350 in satin cashmere. Today, December 5, 2011, I took the car to have Stone X installed. There was no waiting period, and then they took care of updating all my personal preferences on the car. Karla also demonstrated entering phone book contacts. She truly gives exceptional customer service, and I never want to buy a car from anyone else! More

Hennessey employees were friendly, helpful and completely professional during our search for and purchase of a Lexus. We knew what our financial considerations were and their sales manager made us a very fa professional during our search for and purchase of a Lexus. We knew what our financial considerations were and their sales manager made us a very fair deal without any need to negotiate or spend embarrassing time trying to argue for a better price. It was the best car-buying experience we have had in 56 our years of marriage More