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Hennessy Lexus of Gwinnett

Duluth, GA

4.2
904 Reviews

3383 Satellite Boulevard

Duluth, GA

30096

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Showing 904 reviews

June 25, 2022

professional, prompt. came in on his off-day to meet my family and help us with our car purchase. i already knew what i wanted and dont like to waste anyones time, and bra More

by AK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Barker, Brandon So
Jun 28, 2022 -

Hennessy Lexus of Gwinnett responded

We truly appreciate you taking the time to leave this glowing review. It is wonderful to hear that the dedicated, attentive, professional and prompt assistance you received from both Brandon and Colin led you to have a 5-star buying experience with us. Thank you for choosing Hennessy Lexus! Sincerely, The Hennessy Lexus of Gwinnett Team

June 16, 2022

Danny Hua is the friendliest salesman I have ever seen. He is very enthusiastic and funny. Once again I want to thank you. More

by Thi Ngoc Cam Vo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hua
Jun 17, 2022 -

Hennessy Lexus of Gwinnett responded

Thank you for the 5 stars and glowing remarks about Danny Hua! We're elated to hear that his funny, friendly, enthusiastic customer service led you to have a wonderful buying experience with us recently. Congratulations, and thank you for being part of the Hennessy Family! Sincerely, The Hennessy Lexus of Gwinnett Team

May 14, 2022

I visited Alondra today at the dealership and from the get go she had this unflattering attitude towards me. I asked about seeing a few other models and her response was "You're here to see this car, hold More

by dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Valenzuela
May 17, 2022 -

Hennessy Lexus of Gwinnett responded

Dave, we're truly disheartened to see your review. This is not the Alondra we know; she and the rest of our team aim to deliver excellent service at all times. We're very sorry to hear that your experience does not reflect this. Our team welcomes the chance to connect with you directly, so at your convenience, please contact Sophia Miletello at 770.680.8016. Sincerely, The Hennessy Lexus of Gwinnett Team

April 29, 2022

Great sales rep Keith, but Disappointed with paperwork wait on day of picking car up with financial department. More

by Dianner
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Perkins, Rich Mahoney
Apr 29, 2022 -

Dianner responded

Keith Perkins was awesome. On day of pickup of car, my husband had to wait very long to pay for car.

May 06, 2022 -

Hennessy Lexus of Gwinnett responded

Thank you both for taking the time to leave us a review! Though we're happy to hear that Keith was awesome during your recent visit, we're very sorry to hear about the finance-related delays that prevented it from being a 5-star buying experience. Next time we see either of you -- be it for sales or service -- we'll work hard to ensure that everything is excellent! Thank you for being part of the Hennessy Family. Sincerely, The Hennessy Lexus of Gwinnett Team

April 26, 2022

Thanks Max for the many years you served as my Service Specialist. Each visit was pleasant, thorough and professional. Though sad to learn of your new position, I am happy for you as you will be an outsta More

by ccharlto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Kim
Apr 27, 2022 -

Hennessy Lexus of Gwinnett responded

Thank you so much for leaving us this review. We're beyond pleased to hear you've received professional, pleasant, and thorough service from us throughout the years thanks to Max's dedicated assistance. Your kind words about his move to sales means a great deal to us and will be passed along. We -- Max, in particular -- look forward to serving you again down the road! Sincerely, The Hennessy Lexus of Gwinnett Service Team

April 22, 2022

The assigned maintenance manager was knowledgeable, courteous and fully understood my needs. I will return More

by cumming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female. Sorry forgot her name
Apr 26, 2022 -

Hennessy Lexus of Gwinnett responded

We're happy to hear that you had a 5-star service visit with us recently thanks to the courteous, knowledgeable, careful assistance of your assigned manager. We look forward to serving you again down the road! Sincerely, The Hennessy Lexus of Gwinnett Service Team

April 01, 2022

Awesome sales person. He listens attentively to your needs and wants and he does his best in honoring your request. Nice personality with great customer service. His custo More

by Reneeyokum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hua, Daniel Lee, Tan Nguyen
Apr 01, 2022 -

Hennessy Lexus of Gwinnett responded

We're ecstatic to see your review, Renee! It's great to hear that you had such a positive buying experience with us recently thanks to Daniel's expert assistance. We - Daniel, in particular - look forward to serving you again in the future! Sincerely, The Hennessy Lexus of Gwinnett Team

Apr 01, 2022 -

Reneeyokum responded

Awesome!!!

March 31, 2022

It was my first time buying a car by myself so i didn’t know what to expect .The staff is highly professional and welcoming. it was a smooth transaction and i am very happy with my purchase. More

by segiekonjo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Barker, Rich Mahoney, Daniel Lee
Apr 01, 2022 -

Hennessy Lexus of Gwinnett responded

We're so happy to hear that you had a smooth, 5-star first experience with us due to the professionalism and warmth of our staff. Congratulations on your new car, and welcome to the Hennessy Family! Sincerely, The Hennessy Lexus of Gwinnett Team

February 25, 2022

Brian “Bad Service” Kim would not open door for my wife on a cold day for the test drive, he was in the vehicle first. Bad customer service. He was on his phone during the test drive, then he actually too More

by Drek Burton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kim
Mar 07, 2022 -

Hennessy Lexus of Gwinnett responded

Drek, this review is very disheartening to read. We hate to hear that you feel as though you received bad customer service from us, and we hope to earn the opportunity to provide you with a better experience in the future. Sincerely, The Hennessy Lexus of Gwinnett Team

February 24, 2022

Awesome experience in purchasing my 2021 Lexus RX350 vehicle. The salesmen and finance area were so helpful. Great time to buy a Lexus More

by tarsha.bowie313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hua, Colin Barker, Daniel Lee
Feb 25, 2022 -

Hennessy Lexus of Gwinnett responded

Tarsha, congratulations on your 2021 RX350 - we're delighted to hear that the buying experience you had with us was an awesome one and that our entire team was so helpful! Thank you for choosing us. Sincerely, The Hennessy Lexus of Gwinnett Team

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