Hennessy Lexus of Gwinnett

I am not one for writing reviews, yet my experience with this dealership was so exemplary I felt obligated to express my positive experience. I live in MD and purchased/shipped a vehicle from this GA locati this dealership was so exemplary I felt obligated to express my positive experience. I live in MD and purchased/shipped a vehicle from this GA location with ease. This was my first out-of-state car purchase and Michael Wiggins worked with me daily to make for a smooth transaction. The car was in great condition with no surprises and I feel we reached a fair price. Documents were shipped to me overnight and I had the car within a week of payment. Constant communication with Mr. Wiggins, and overall professionalism of this establishment put me at ease throughout the entire process. I appreciate the amount of help I received and would undoubtably recommend this dealership to anyone looking to buy a new/used vehicle. Thank you for a great car buying experience. If I am ever in the Duluth, GA area, I will be sure to stop by to shake some hands. Best regards. More

What an amazing experience! This was my first time buying a car and this dealership made the experience easy and painless! They thoroughly explained the process to me and guided me through each step 1 at a t a car and this dealership made the experience easy and painless! They thoroughly explained the process to me and guided me through each step 1 at a time! Frank was and quick to return my emails and gave me all the information on the vehicle I asked of him! I'm now the proud new owner of a fully loaded 2013 Nissan altima! Thanks franks for the great experience! More

One of the easiest and best vehicle buying experiences we have ever had. My wife and I spent a lot of time looking for the right vehicles and we ended up buying 2 vehicles from Frank because of his wonderful have ever had. My wife and I spent a lot of time looking for the right vehicles and we ended up buying 2 vehicles from Frank because of his wonderful customer service and excellent pricing. We completed our vehicle request late on a Saturday night. We had an email from Frank within 5 minutes even though it was after regular business hours. Within two weeks, he had both of our vehicles ready for purchase with very competitive pricing. We live 2 hours away from the dealership, so Frank made sure everything was ready by the time we arrived and we were out the door in no time. He even gave us a great recommendation for dinner on our way home. He goes above and beyond to make sure his customers are satisfied. Would highly recommend Frank for your car buying needs. More

One of the easiest and best vehicle buying experiences we have ever had. My husband and I spent a lot of time looking for the right vehicles and we ended up buying 2 vehicles from Frank because of his wonde have ever had. My husband and I spent a lot of time looking for the right vehicles and we ended up buying 2 vehicles from Frank because of his wonderful customer service and excellent pricing. We completed our vehicle request late on a Saturday night. We had an email from Frank within 5 minutes even though it was after regular business hours. Within two weeks, he had both of our vehicles ready for purchase with very competitive pricing. We live 2 hours away from the dealership, so Frank made sure everything was ready by the time we arrived and we were out the door in no time. He even gave us a great recommendation for dinner on our way home. He goes above and beyond to make sure his customers are satisfied. Would highly recommend Frank for your car buying needs. More

One of the easiest and best vehicle buying experience I have ever experienced. While on a plane leaving Atlanta I was surfing car sites looking for a certifiedLX 570. Made initial inquiry to Frank the Inte have ever experienced. While on a plane leaving Atlanta I was surfing car sites looking for a certifiedLX 570. Made initial inquiry to Frank the Internet manager on a Tuesday who provided all requested information by the time I landed and we struck a deal to purchase on a Wed contingent upon a test drive on Friday when I returned from my trip. Paper work Prepared in advance and out the dealership doors and driving off the lot 45 minutes later. I tend to stay loyal to good sales / customer service sales folks so I look to follow / work with Frank and Nalley in the future. More

Purchased a preowned 2008 Altima from Karla Jones and I was 5 hrs away. Karla sent me detailed pics, checked the car out for me, answered all of my super detailed questions accurately, timely & in a frien was 5 hrs away. Karla sent me detailed pics, checked the car out for me, answered all of my super detailed questions accurately, timely & in a friendly manner. I flew in and she picked me up herself. She made sure I was comfortable throughout the process. Even wanted me to text her so that she knew I made it home safely due to the long drive. After I was home 4 days, had an issue with the A/C not working. Contacted Karla and she quickly returned my text/emails. She worked with me as did Tim, the sales manager to make sure the A/C was fixed. Karla even contacted me while a family member was in the hospital to make sure all was going okay with the repair. Tim emailed me on the weekend to let me know they would cover the repair and apologized for any inconvenience. I can't tell you how much that meant to me being an out of state customer. This was the best buying experience at a dealership that I have ever had. I have told all my friends, it is worth the 5 hour drive to buy from Karla, Tim and anyone else at Hennessy Lexus of Gwinnett. I definitely will be checking with them when I make my next purchase. More

I went to the dealership determined to purchase a ES350 with check/cash. I offered them a total out the door price and after some going back and forth I was offered two options - one in Georgia and the oth with check/cash. I offered them a total out the door price and after some going back and forth I was offered two options - one in Georgia and the other in Florida which I was told will be a few thousands lesser (since I had a residence in Fl at that time). After giving a deposit (they did not have the color I wanted at that time), I took the offer of purchase in Florida. After nearly two weeks I got a call from them saying the car had arrived. When I went back, ready to pay, I found out to my dismay that they had made the Florida offer without the tax component. Effectively they had wasted two trips and 10 days of my time. They had hidden this fact till the last minute since I had repeatedly asked for the written copy of the offer and they never sent it. I find it very unethical and feel tricked into believing that I would be paying lesser in Florida (even though it is actually higher because of an extra registration fee). There seems to be no consequence for this behavior of the dealers and I am not sure why they think anyone walking into the dealership are less than intelligent. More

On 31-DEC-2012, I took delivery of Lexus #12. A new 2013 Lexus LS460L (Black / Parchment). This is my 9th lexus from Hennessy Lexus of Gwinnett and Mr. Joe Robb. As always, customer service was EXCELLENT Lexus LS460L (Black / Parchment). This is my 9th lexus from Hennessy Lexus of Gwinnett and Mr. Joe Robb. As always, customer service was EXCELLENT. Joe (and Julie, inventory manager) were able to find one of the most difficult color combinations, and kept me posted on the shipping progress. Delivery was PERFECT, with the assistance of Dan Dupress (technology specialist) and even helped to get my iPhone synced with my "info-tainment" system. Nice job to all ! I will be back .. More

Great experience!. From the moment my wife and I walked in to Hennessy Gwinnett we felt at home. Bob, our salesperson, was extremely professional and immediately put us at ease. He didn't just give us a gr in to Hennessy Gwinnett we felt at home. Bob, our salesperson, was extremely professional and immediately put us at ease. He didn't just give us a great price, he took his time and really cared about our needs. Buying a car has never been so easy and straightforward. Be sure to ask for Bob! More

My wife and I recently purchased our first Lexus from Hennessy through Joe Robb. As a car enthusiast, I found Joe to be quite knowledgeable about autos, particularly our Lexus. Joe was easy to work with Hennessy through Joe Robb. As a car enthusiast, I found Joe to be quite knowledgeable about autos, particularly our Lexus. Joe was easy to work with and met all our needs with competitive pricing. He is a true sales executive and Lexus automotive professional. We would definitely recommend this dealership to our family and friends. Also after the sale, Lexus Technology Specialist Dan Dupree, did a fantastic job in his vast role. More