Hennessy Lexus of Gwinnett

Purchased a preowned 2008 Altima from Karla Jones and I was 5 hrs away. Karla sent me detailed pics, checked the car out for me, answered all of my super detailed questions accurately, timely & in a frien was 5 hrs away. Karla sent me detailed pics, checked the car out for me, answered all of my super detailed questions accurately, timely & in a friendly manner. I flew in and she picked me up herself. She made sure I was comfortable throughout the process. Even wanted me to text her so that she knew I made it home safely due to the long drive. After I was home 4 days, had an issue with the A/C not working. Contacted Karla and she quickly returned my text/emails. She worked with me as did Tim, the sales manager to make sure the A/C was fixed. Karla even contacted me while a family member was in the hospital to make sure all was going okay with the repair. Tim emailed me on the weekend to let me know they would cover the repair and apologized for any inconvenience. I can't tell you how much that meant to me being an out of state customer. This was the best buying experience at a dealership that I have ever had. I have told all my friends, it is worth the 5 hour drive to buy from Karla, Tim and anyone else at Hennessy Lexus of Gwinnett. I definitely will be checking with them when I make my next purchase. More

I went to the dealership determined to purchase a ES350 with check/cash. I offered them a total out the door price and after some going back and forth I was offered two options - one in Georgia and the oth with check/cash. I offered them a total out the door price and after some going back and forth I was offered two options - one in Georgia and the other in Florida which I was told will be a few thousands lesser (since I had a residence in Fl at that time). After giving a deposit (they did not have the color I wanted at that time), I took the offer of purchase in Florida. After nearly two weeks I got a call from them saying the car had arrived. When I went back, ready to pay, I found out to my dismay that they had made the Florida offer without the tax component. Effectively they had wasted two trips and 10 days of my time. They had hidden this fact till the last minute since I had repeatedly asked for the written copy of the offer and they never sent it. I find it very unethical and feel tricked into believing that I would be paying lesser in Florida (even though it is actually higher because of an extra registration fee). There seems to be no consequence for this behavior of the dealers and I am not sure why they think anyone walking into the dealership are less than intelligent. More

On 31-DEC-2012, I took delivery of Lexus #12. A new 2013 Lexus LS460L (Black / Parchment). This is my 9th lexus from Hennessy Lexus of Gwinnett and Mr. Joe Robb. As always, customer service was EXCELLENT Lexus LS460L (Black / Parchment). This is my 9th lexus from Hennessy Lexus of Gwinnett and Mr. Joe Robb. As always, customer service was EXCELLENT. Joe (and Julie, inventory manager) were able to find one of the most difficult color combinations, and kept me posted on the shipping progress. Delivery was PERFECT, with the assistance of Dan Dupress (technology specialist) and even helped to get my iPhone synced with my "info-tainment" system. Nice job to all ! I will be back .. More

Great experience!. From the moment my wife and I walked in to Hennessy Gwinnett we felt at home. Bob, our salesperson, was extremely professional and immediately put us at ease. He didn't just give us a gr in to Hennessy Gwinnett we felt at home. Bob, our salesperson, was extremely professional and immediately put us at ease. He didn't just give us a great price, he took his time and really cared about our needs. Buying a car has never been so easy and straightforward. Be sure to ask for Bob! More

My wife and I recently purchased our first Lexus from Hennessy through Joe Robb. As a car enthusiast, I found Joe to be quite knowledgeable about autos, particularly our Lexus. Joe was easy to work with Hennessy through Joe Robb. As a car enthusiast, I found Joe to be quite knowledgeable about autos, particularly our Lexus. Joe was easy to work with and met all our needs with competitive pricing. He is a true sales executive and Lexus automotive professional. We would definitely recommend this dealership to our family and friends. Also after the sale, Lexus Technology Specialist Dan Dupree, did a fantastic job in his vast role. More

I can't say enough wonderful things about this dealership, and Karla. For the first time in my life, buying a car was a painless experience. The quotes were fair, the pricing transparent, and th dealership, and Karla. For the first time in my life, buying a car was a painless experience. The quotes were fair, the pricing transparent, and the sale non pressured. I would recommend this dealership to anyone considering purchasing a new car! More

This dealership is wonderful! From the moment I stepped on their lot till the time I drove off the lot with my new Lexus, it was a great experience! on their lot till the time I drove off the lot with my new Lexus, it was a great experience! More

Lexus dealerships are supposed to be impressive. Hennessey Lexus of Gwinnett was no different in that regard. What impressed me infinitely more was the customer service level of Bill Perillo. He mad Hennessey Lexus of Gwinnett was no different in that regard. What impressed me infinitely more was the customer service level of Bill Perillo. He made me feel as if my pre-owned RX 350 purchase was just as important as someone buying a brand new Lexus. I went on a test drive with Bill after work the night prior to my purchase where he gave me the ins and outs of the vehicle. The following afternoon I came in to close the deal. Bill was supposed to leave for the day at 4:00 PM. As my bank was crosstown and would have to go there to pick up the dealer check. Bill waited until I went and came back (in rush hour traffic). After I completed filling out all the paperwork, closing out with the sales manager and purchasing additional protections, Bill still took the time to go through the workings of the vehicle with me before I left. It was 8:15 PM by the time we were done. The dealership had closed already. I truly appreciated his level of dedication. Bill is extremely competent about all aspects of purchase. From his knowledge of the vehicles, to trades, to the handling of insurance, to the financials; he was on top of it all. Everything being done with a friendly and courteous demeanor. Let's face it, the majority of us feel like we're going into battle when buying a vehicle. Bill made the process pretty much painless. I would recommend Hennessy Lexus of Gwinnett and more so the skills of Bill Perillo to provide you with a desirable vehicle purchase experience. More

Outstanding service and product across the board. Karla was very knowledgeable and professional. She gave us all the information we needed about the hybrid option packages available and the prices on thos was very knowledgeable and professional. She gave us all the information we needed about the hybrid option packages available and the prices on those packages. More

Frank was extremely knowledgeable and helpful in my interest in a Lexus 350C convertible. I originally came to the dealership looking at.a 2010 Lexus 350C used vehicle with less than 9000 miles. He w interest in a Lexus 350C convertible. I originally came to the dealership looking at.a 2010 Lexus 350C used vehicle with less than 9000 miles. He was very patient with me as I compared this car vs. A new one. We decided on the new 2012 model and I couldn't be any happier with the vehicle, Frank and Hennessy Lexus of Gwinnett. I will Regina buy another vehicle from Frank and strongly recommend him to my family and friends. More