Hennessy Lexus of Gwinnett

Awesome Friendly Service Awesome!! Frank Mullin is like you had a friend in the business. My wife and I had moved from New York and have been leasing a new Lexus every 3-4 ye Awesome!! Frank Mullin is like you had a friend in the business. My wife and I had moved from New York and have been leasing a new Lexus every 3-4 years since 1999....so we know what we want and what would be a fair deal...with no hassles! We had a great sales rep there..who understood his customers...and we where hoping for a similar experience in Ga...A local Lexus dealer being the closest to our home (Alpharetta) was the first choice...We explained to the sales rep.. please give us your "BEST PRICE" (we did our research before hand and knew what fair price would be) because we would be going to other local dealers for the best price...well I guess since they knew we were new GA residents...they would play the "Price Game"...start out high and hope we would grab at a lower price that they offered...a game I DON'T LIKE TO PLAY!...I gave our price which I knew was fair..which they would not accept...so we contacted our next dealer Hennessy Lexus of Gwinnett, given Frank as our contact Rep..I gave the same request over the phone..."BEST PRICE"..Frank took our request for the lease...and just like that...did the calculations...and BEAT THE FAIR PRICE I had in mind...Finally a man who understands the customer!.. I never saw the vehicle, dealership or met the man...but I made the deal...over the phone...sight unseen!..We did all the prep work by phone also and we met him the next day to pick up our new vehicle...WOW...WHAT SERVICE...It"s like you had a friend in the business!...NO HASSLES...JUST FRIENDLY CUSTOMER SERVICE!! Especially from Frank Mullin "who goes the extra yard" for customer satisfaction! WELL DONE! We will... be repeat customers! More

"Incredible" car buying experience Although we didn't purchase our vehicle from Hennessy Lexus of Gwinnett, our experience with Frank Mullin was outstanding. He was kind, patient, most Although we didn't purchase our vehicle from Hennessy Lexus of Gwinnett, our experience with Frank Mullin was outstanding. He was kind, patient, most informative, and never pushy. He helped us through the maze of knowing which vehicle was right for us and our budget with his excellent knowledge and expertise. He is a great asset to Hennessey Lexus!! Thanks, Frank the Tank! More

Buying used car made easy I was in need of a used car. I knew what I want, and searched online inventory of 4 Lexus dealers. I chose Hennessy Lexus because they had the car I I was in need of a used car. I knew what I want, and searched online inventory of 4 Lexus dealers. I chose Hennessy Lexus because they had the car I want with very reasonable price and close to my work/home. I requested info from the website. Within an hour, Frank Mullin responded via email. We had several quick phone conversations, and I later see the car with my wife. We test drove the car. Frank showed us the price comparison with other dealers, the service history of the vehicle. We could have made harder bargain and save a little more money, but I rather have quick and pleasant experience and post sale support. Frank gave me free new floor mats, and asked us to bring the vehicle back after the weekend to update the NAV and to make sure the vehicle is problem free. I got a free loaner while the vehicle is in service. Overall it is a great experience and highly recommend Frank Mullin. More

Best car purchasing experience in over 20 years ! As I stood looking at the Lexus on the show room, Frank Mullin walked by and ask if I needed any help. He was so king and not pushy. He showed me 3 ve As I stood looking at the Lexus on the show room, Frank Mullin walked by and ask if I needed any help. He was so king and not pushy. He showed me 3 vehicles and gave a great presentation for each one. I could not believe how easy he made buying a new car. I'll always go back to him in the future . Lexus has a great representative with Frank Mullin ! More

Great Experience! I purchased a 2015 Lexus GX460 on Friday 10/31 after a solid 2 plus weeks of working with the Internet Sales Manager, Frank Mullin at Hennessy Lexus I purchased a 2015 Lexus GX460 on Friday 10/31 after a solid 2 plus weeks of working with the Internet Sales Manager, Frank Mullin at Hennessy Lexus of Gwinnett. Frank was fantastic to work with and was extremely patient and attentive to my questions (ALL of our communication up to the point of signing the paperwork was done via email). I felt like Frank worked very hard to get me what I was looking for, and was very fair and honest about what he could and could not do. I never felt like I was being "sold" or pressured, which is a huge turn off for me. I would recommend anyone I know to see Frank at Hennessy Lexus of Gwinnett. My overall experience was extremely satisfying, and I couldn't be happier with my new purchase! More

They Made It Happen Easy Transition I tell you the team is amazing. Although there were some hurdles on my part with the trade, Sean and Frank assured me the entire process and worked o I tell you the team is amazing. Although there were some hurdles on my part with the trade, Sean and Frank assured me the entire process and worked out the deal. My wife and I are proud owners of a new ES 300. We will definitely buy again and Frank will be my sales person. More

Wonderful Car Buying Experience with Frank Mullin I can't say enough good things about Frank Mullin. My wife and I have purchased many new and pre-owned cars and, without a doubt, Frank is the most k I can't say enough good things about Frank Mullin. My wife and I have purchased many new and pre-owned cars and, without a doubt, Frank is the most knowledgeable, friendly, and responsive of all of the Sales Associates that we have ever dealt with. He is an expert when it comes to clear and responsive communications. Frank takes all of the mystery and stress out of the car buying experience. My wife and I have worked closely with Frank over the past two years and have first-hand knowledge of his superb "after the sale support". My wife purchased a new car from Frank about 2 years ago and I recently purchased a pre-owned car from him. No one has ever provided better after the sale experience than Frank. He also provided me with extremely valuable knowledge and support as I dealt with the other driver's insurance company during a recent auto accident. Without Frank's help I would be driving in a car that was eventually "totaled" instead of a great new pre-owed, certified Lexus 450h that Frank located for me. We will be purchasing all of our future cars from Frank. We really like the Lexus brand and we hope that Frank stays with Lexus for a very long time. However, we will buy whatever Frank may be selling at the time we need a new car. More

The Way Car Buying Should Be I just purchased a new Lexus GX460 from Frank, the Internet Sales Manager, at Hennessy Lexus Gwinnett. Frank exemplifies professionalism, care for th I just purchased a new Lexus GX460 from Frank, the Internet Sales Manager, at Hennessy Lexus Gwinnett. Frank exemplifies professionalism, care for the customer and making the process as honest, easy and straightforward as possible. He was incredibly patient, letting me drive several different vehicles, as well as the vehicle that I was specifically going to purchase, before I actually bought the vehicle. At no time, did I feel pressure to buy or that there would be any surprises at the end. When the day came to make the purchase, everything was set up ahead of time and the entire purchase process took 15 minutes. After that, Frank spent 90 minutes with me, making sure that I knew everything possible about my new vehicle. Frank and the Hennesssy team are how it should be! More

Excellent Experience Frank responded to my online request quickly and without any high-pressure sales tactics. Everything was as agreed upon when we arrived at the dealer Frank responded to my online request quickly and without any high-pressure sales tactics. Everything was as agreed upon when we arrived at the dealership to take delivery of our new car. It was worth driving from the other side of Atlanta for and the entire process was straightforward and painless - as it should be. When it was time to sign the papers, everything was clearly laid out and there was no pressure to purchase anything extra. This was the most stress-free car buying experience we have ever had and we will not hesitate to go back for future purchases. I highly recommend Frank and this dealership. More

Wonderful experience online and inperson Frank responded quickly, took us personally for test drive and handled all the little details professionally . There were no high pressure tactics and Frank responded quickly, took us personally for test drive and handled all the little details professionally . There were no high pressure tactics and every person we worked with was efficient and friendly. This is the way buying a car should be! More