Hennessy Lexus of Gwinnett

Great Experience!! This was my first time buying a car and it was in the midst of a stressful situation as I had totaled my previous car. Frank made the experience stres This was my first time buying a car and it was in the midst of a stressful situation as I had totaled my previous car. Frank made the experience stress free, pleasant and easy. Can't say enough good things about Frank and the entire Hennessy Lexus of Gwinnett experience!! More

Car Buying Made Easy I always hated car shopping. That feeling changed when I went to Hennessy Lexus of Gwinnett. Mr. Frank Mullin was the sales person who assisted me. I always hated car shopping. That feeling changed when I went to Hennessy Lexus of Gwinnett. Mr. Frank Mullin was the sales person who assisted me. I told him what I wanted and he began bringing up the cars that met my criteria. He did not waste my time by bringing those that I wouldn't consider. All the people were friendly and helpful. Mr. Mullin became a friend not just a sales person. He went out of his way to make sure I was happy with my purchase and made sure I understood how the "extras" worked before I left. Many thanks to Mr. Mullin! Frances H. McElreath More

Great Experience I always hated shopping for a car but Frank Mullins made the experience a good one. He was kind, courteous, and made sure he knew exactly what I want I always hated shopping for a car but Frank Mullins made the experience a good one. He was kind, courteous, and made sure he knew exactly what I wanted before bringing cars up for me to see. He is a busy man and I don't know how he does all he does, but I was very pleased with this buying experience......and I love the car! Frances McElreath More

Thanks Frank!!! I had the privilege of purchasing my first car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from s I had the privilege of purchasing my first car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from start to finish.. I had always heard of the horror stories of buying cars but Frank was patient while I reviewed inventory and narrowed down my choice and asked 10,000 questions. The next time I need a vehicle I will definitely call Frank because I know the process will be seamless. I will also refer friends and family his way More

Bad Customer Service when purchasing Michelin Tires My husband and I purchased Michelin Tires for our Lexus. The tires were noisy with a bumpy ride. Contacted the dealership and complained they couldn't My husband and I purchased Michelin Tires for our Lexus. The tires were noisy with a bumpy ride. Contacted the dealership and complained they couldn't get tires in the same price range, they ordered the Michelin Primacy's for another $70. We waited 3 days to find out the Michelin Primacy's were on back-order and couldn't get them. The dealership stated the only other option was to order Good Year tires and that was all they could do. WE REFUSED!!! We ended up going to a tire store who swap the tires out for Yokohama's. My husband was told by Max Kim, he was glad that he could get it swapped out and the problem was taken care of. The problem we have after spending $1,200 for tires at Lexus they made no attempt to satisfy their customer we had to go somewhere else. Do not purchased tires at this dealership (NO OPTIONS). Will never buy tires from them EVER!!!!!They do not satisfy their customer. More

Thanks Frank!! I had the privilege of purchasing my third car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from s I had the privilege of purchasing my third car from this dealership. Specifically, Frank Mullin.. He has surpassed my expectations in every way from start to finish.. He was patient (very patient) while I reviewed inventory and narrowed down my choice. He helped me weigh the pros and cons of purchasing a new vs preowned vehicle. He gave me a very fair deal on my trade.. The next time I need a vehicle I will definitely call Frank because I know the process will be seamless. I will also refer friends and family his way.. More

The # 1 Best Seller in Georgia. I had gone to 5 other dealerships before my husband told me about this vehicle. I left a message and nice gentlemen by the name of Charles Cook got I had gone to 5 other dealerships before my husband told me about this vehicle. I left a message and nice gentlemen by the name of Charles Cook got in touch with me right away, on a Sunday, He told me they were not open on Sunday and would get back in touch with me the following day. He called on Monday and we negotiated a price that made us want to go and see this vehicle. We talked back and forth a few days setting up a day when we could make the trip there to get our car. It was the color we wanted inside and out. It had the package we wanted, limited. Wow, this Ford Explorer Limited 2013 was a dream come true. When we arrived and met with Mr. Cook we were offered something to drink right away, talk about customer service, wonderful start in my book. Mr. Cook was very professional and courteous. He had us laughing and we really enjoyed being there. We also enjoyed taking our car for a test drive and it was what we had expected it to be and more. Back to the office and on to the paperwork. Now we were introduced to Sean Kim. He too was a very nice and fun fellow to be around. He explained all the paperwork to us even the warranty we could buy or at least try for the 90 day period, money back guarantee. We did decide to keep the warranty. Time to go home and Mr. Kim brought us a bottle of ice cold water to drink on the way home. We had the best professional and fun service that we have ever had at any dealership. Also, with an SUV loaded like this one, the price was unbelievable!! Thank you very much Hennessy Lexus, Johnnie & Diane Almand More

Very Good We just purchased our second Lexus from Hennessy and worked with Frank Mullin on both purchases. As in the past Frank was fantastic to work with and a We just purchased our second Lexus from Hennessy and worked with Frank Mullin on both purchases. As in the past Frank was fantastic to work with and always up front in answering questions/concerns on any points covering the purchase. You get a great comfort level knowing that if you have any issues in the future that Frank and others will be their to support your needs. More

Above and Beyond Frank went above and beyond to get me into a new Lexus. I had a very short time-frame and Frank worked with me every step of the way. He even drove Frank went above and beyond to get me into a new Lexus. I had a very short time-frame and Frank worked with me every step of the way. He even drove 1.5 hours to meet me with the car. I couldn't be happier! Thank you Frank!!! More

Outstanding customer service! Today i bought the second Lexus automobile from Frank Mullin of Hennessy Lexus. As with my prior experience Frank went above and beyond my expectation Today i bought the second Lexus automobile from Frank Mullin of Hennessy Lexus. As with my prior experience Frank went above and beyond my expectations in his handling of my transaction. Frank is very experienced and demonstrates a high knowledge of his product....the Lexus. He shows real pride in representing Hennessy and treats customers like he would want to be treated. I have dealt with many Lexus dealerships and salesmen over the past 25 years and Frank is the best Lexus Sales rep i have every dealt with. From emailing me at 11pm about a car i was considering, to meeting me at another Lexus dealership to facilitate my purchase of the car they had which i was interested in, I have been very impressed and appreciative of Frank's attention to detail and his willingness to do whatever it took to provide me with a positive Lexus experience. He is a credit to the Lexus organization! More