Hennessy Lexus of Gwinnett

I am grateful from the bottom of my heart to Bill McCole for helping me to find my new perfect Lexus. Not only he has fought for me to get the best deal on a car and get it to me as soon as possible (consid for helping me to find my new perfect Lexus. Not only he has fought for me to get the best deal on a car and get it to me as soon as possible (considering current manufacturing shortage), but once the car was ready for me - he made the purchasing process easy and quick. And then he spent almost an hour of his precious time helping me setting up all the controls and driving around with me - to make sure that I am comfortable, educated and most important of all - safe in my new car. Bill has incredible work ethic and professionalism. I highly recommend turning to him to get that car of your dreams!!! More

I had agreed to full asking price for a vehicle and tried to complete transaction with the dealer only to be told later in the day it was sold. I was told online customers had to come in and sign up for the to complete transaction with the dealer only to be told later in the day it was sold. I was told online customers had to come in and sign up for the vehicle. What?! Makes no sense, might as well not advertise online. Good thing I tried to complete the sale before traveling three states over to pick up the car. I would have been much more pissed had I started my travels already and told they sold it after we had agreed to sales price. An unscrupulous practice! More

Michael is a very nice salesman. He came on his day off and was very positive and nice the whole time even though I ended not buying a car from here. Thank you very much He came on his day off and was very positive and nice the whole time even though I ended not buying a car from here. Thank you very much More

Over month ago I requested the cancellation of the Road hazard $1661.00 and VSC ( protect plus )$3590 on my loan to Hennessy Lexus dealer financial department Mr Sam but he never did and no return call ei hazard $1661.00 and VSC ( protect plus )$3590 on my loan to Hennessy Lexus dealer financial department Mr Sam but he never did and no return call either. He said he will do it soon as possible but I still waiting on poor service . I called so many times it is get on my Nerve More

Every time I take it to Lexus at this dealership they do such a wonderful job I never have to worry about something not being done correctly when it’s done they always promptly call me and also clean my ca such a wonderful job I never have to worry about something not being done correctly when it’s done they always promptly call me and also clean my car so it looks better than when I took it in. The service department is excellent and they always check the car from front to back top to bottom and let me know if there’s anything else that needs to be done or if there’s something to worry about I feel very safe with my daughter driving a car after she’s left it and picked it up from this dealership the person who I’ve dealt with the last three times his name is Edward and he has done such a fantastic job again thank you so much Lexus I will always recommend this place to everyone and bring my cars here as long as I own a Lexus More

Completely dishonest, I negotiated a price for a vehicle only to have 7k in upcharges added on, these were “non negotiable” multiple other Lexus dealers in the area did not have these add ons. Buy with caut only to have 7k in upcharges added on, these were “non negotiable” multiple other Lexus dealers in the area did not have these add ons. Buy with caution More

Brandon So promptly responded to my emails and was very helpful in identifying his dealership's inventory of new RX350 in stock and allowed my family to narrow our choices to certain colors, trim, options, helpful in identifying his dealership's inventory of new RX350 in stock and allowed my family to narrow our choices to certain colors, trim, options, and packages. We'll definitely contact Brandon again for our future Lexus purchases. More

Max Kim was our service writer since he came to Lexus - with 5-star service every time. We are pleased that he has transitioned over to internet sales. He stays in touch with use on a regular basis - answe with 5-star service every time. We are pleased that he has transitioned over to internet sales. He stays in touch with use on a regular basis - answering all of our questions. More

I was excited to purchase one particular LS 500 advertised as in stock and I completed the financing application at the direction of Daniel Lee and received approval. I provided info about my GX 46 advertised as in stock and I completed the financing application at the direction of Daniel Lee and received approval. I provided info about my GX 460 trade in. I scheduled an appointment with him and when I was on my way to the dealership, I reached out to him to let him know that I was on my way and he let me know that the car was being sold to someone else and immediately tried to sell me a different car that did not meet my specifications. This is my 5th Lexus purchase. I have never experienced this type of bait and switch tactic from a Lexus salesperson. This is the type of sales tactic I expect from CarMax. Daniel Lee then proceeded to send multiple emails to me with details about other vehicles that did not meet my specific request. Why would he send me vehicles that are not within what I asked for? It felt like he wasn’t listening to me. He wasted a significant amount of my time over the past few days and it was clear that he didn’t respect my time. After this experience with Daniel Lee, I reached out to Nalley Lexus and told them what I was looking for. They sent over the perfect vehicle and I completed much of the paperwork online. They placed a SOLD sign on the vehicle I wanted and set an appointment with me at my convenience. They assured me that my vehicle would not be sold to someone else. I went into their dealership, brought my trade-in, quickly finished the paperwork and drove away with my LS 500. I reached out to the Hennessey Internet Sales Director and received no reply. Daniel Lee did not provide the Lexus experience I have come to know after 20 years of buying Lexus vehicles. More

I've been owning Lexus vehicles past 10 years. Each visit was very friendly and professional. I had high satisfaction and a pleasant experience with Mr. Chun and Henney Lexus of Gwinnett Each visit was very friendly and professional. I had high satisfaction and a pleasant experience with Mr. Chun and Henney Lexus of Gwinnett More