Hennessy Lexus of Gwinnett

Awesome experience! I had an excellent and stress free experience. Working with Arthur was great and highly recommend him to others. He's personable and professional as I had an excellent and stress free experience. Working with Arthur was great and highly recommend him to others. He's personable and professional as well as super knowledgable. More

Great experience! I've visited the dealership 3 times ,this year And Author and Tom made my dreams come true of on a new lexus come true. Author was very straightforwar I've visited the dealership 3 times ,this year And Author and Tom made my dreams come true of on a new lexus come true. Author was very straightforward about everything, no sugar coating anything. Great job and I would recommend my friends to come and Vist, Author and the dealership. More

Sold Me A Car With Mechanical Issues I purchased a car from Hennessy Lexus on Monday, 9/12/2016. Jack Ross was my salesman. Before we closed the deal, we took the car on a short test driv I purchased a car from Hennessy Lexus on Monday, 9/12/2016. Jack Ross was my salesman. Before we closed the deal, we took the car on a short test drive (Maybe a few blocks). At the time, I did not notice anything wrong with the car. Once I got on the interstate, heading home, going about 60mph, I noticed a winding sound, the steering wheel had some vibration, and the car was pulling to the right. I woke up the next morning and drove all the way back to the dealership. Mind you, I live a hour away from the dealership.. As soon as I arrived to the dealership, I ran into my salesman Jack Ross. I told him what was going on and he suggested we take it for a ride so he can see what's going on. We test drove the car, he confirmed he heard and seen everything I said was wrong. When we got back to the dealership, Jack Ross said he was going speak with a manager to see what they can do. He came back a few mins later and stated that the manager said they are not going to fix the issues because they gave me a good deal. A "good deal" has absolutely nothing to do with selling a person a car that has mechanical problems. I asked Jack Ross to get the manager he spoke with to come speak with me. He left for a few minutes and came back without the manager and stated that the manager said he will not fix it and that they can take the car back if I did not want to fix the issues myself. He said the issues will cost me only about $500. I told him I don't want to give the car back, I want them to fix the problems that should have been fixed before they put the car up for sale. They refused. I was really surprised getting this kind of service at a big professional dealership like Lexus. I am very unhappy with the customer service. I did not want to argue, so I left with the car. When I got back home I called several times leaving several messages to the managers and no one returned my call. I emailed them Friday 9/16/2016 and the manager Brad Zeller responded Saturday morning 9/17/2016. He stated the car was sold as is and that they will not fix it. This is unprofessional and unacceptable. I filed a complaint with the Better Business Bureau and the State Attorney General. Waiting for them to respond. More

Best car buying experience I have ever had I have purchased over a dozen new cars through the years and my experience with Frank and Hennessy Lexus was by far the best experience I have ever ha I have purchased over a dozen new cars through the years and my experience with Frank and Hennessy Lexus was by far the best experience I have ever had. They were professional, responsive as well as competitively priced. I really cannot say enough positive things about the entire team I dealt with. The sales person and finance person both made me feel like I was the most important customer they had! If you are thinking of buying a new Lexus, I highly recommend you consider purchasing it from Hennessy Lexus of Gwinnett. More

GS350 This was my 2nd car purchase at the dealership. Frank Mullin is a true professional. He is very knowledgeable, helpful, courteous and really cares abo This was my 2nd car purchase at the dealership. Frank Mullin is a true professional. He is very knowledgeable, helpful, courteous and really cares about his customers. He demonstrated these qualities in each interaction we had during and after the car buying process. Based on my experience, Frank will not hesitate to go above and beyond for his customers. He was very easy to work with and does a wonderful job as a representative of Hennessy Lexus. If you are looking for an overwhelmingly positive car buying experience, do yourself a favor and go see Frank. You'll be happy you did! More

Outstanding thanks to Mr. Pigford and employees. I enjoyed meeting Mr. Pigford and found him not only to be informative but profession in his approach with myself and wife. Our experience was absolut I enjoyed meeting Mr. Pigford and found him not only to be informative but profession in his approach with myself and wife. Our experience was absolutely great thanks to Mr. Pigford. The personnel were friendly and welcoming which in itself speaks about the leadership at Hennessy. I would certainly recommend Hennessy Lexus of Gwinnett and certainly would recommend Mr. Pigford as their sales representative. More

Purchasing My 2014 ES 350 I enjoyed thoroughly my dealings with Arthur Pigford. He made it clear that he wanted my business. I felt the price of my new purchase was a fair one, I enjoyed thoroughly my dealings with Arthur Pigford. He made it clear that he wanted my business. I felt the price of my new purchase was a fair one, & they gave me a fair amount for my trade in. I look forward to working with Arthur Pigford & Hennessy Lexus of Gwinnett in the future. More

Great Experience I had a great experience working with Frank on my new car purchase. It was probably the most stress-free car buying experience I've ever had. Not p I had a great experience working with Frank on my new car purchase. It was probably the most stress-free car buying experience I've ever had. Not pushy at all, but willing to spend his time answering any and all of my questions. Highly recommend him to anyone looking for a vehicle. More

Great purchasing experience! It's my first time purchasing a new vehicle at Lexus. Arthur was very clear and straight forward about the information I need. He also tried to satisf It's my first time purchasing a new vehicle at Lexus. Arthur was very clear and straight forward about the information I need. He also tried to satisfy my needs at his best. I enjoyed my experience there and I would like to recommend his service to my friend. More

Excellent Customer Service!!!! My husband and I very please with Arthur was he did not sugar coat anything and he was very straightforward. We are very impress how he took time to My husband and I very please with Arthur was he did not sugar coat anything and he was very straightforward. We are very impress how he took time to assist us with our ES350, he even got the car ready when we arrive to see it.. More