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Hennessy Lexus of Gwinnett
Duluth, GA
910 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 910 reviews
July 09, 2018
Extremely satisfied with my Lexus ES-350 After days of searching for a previously owned Lexus on-line, I decided to go to a nearby dealership. The purpose was to check out inventory and test After days of searching for a previously owned Lexus on-line, I decided to go to a nearby dealership. The purpose was to check out inventory and test drive the highly recommended Lexus. I landed at Hennessy Lexus of Gwinnett. Fortunately, a friendly and knowledgeable salesman, Larry Bassett, approached me on the lot. Larry cheerfully answered all of my questions as well as shared a tremendous amount of pertinent information I had not encountered during my on-line search. To make a long story short, I found the car that had everything that I was looking for and more. Thank you Larry for making my first Lexus purchase an enjoyable experience!! More
by Larry2015
Employees Worked With
Larry Bassett
July 07, 2018
Great Experience I worked with Chad Armstrong and Rich Mahoney. They were extremely helpful and absolutely amazing to work with! This was a long and difficult process I worked with Chad Armstrong and Rich Mahoney. They were extremely helpful and absolutely amazing to work with! This was a long and difficult process for me finding a car, and Chad made it so much easier for me. He was understanding of my situation, and did everything he could to help me get the car I wanted. He was very personable and very responsive anytime I needed him. We will be back to shop with him again! More
by Sydea
Employees Worked With
Chad Armstrong
July 06, 2018
Lexus RX 2018 My new RX 2018 is beautiful! Our salesman, Chad thoughtfully topped it with a BIG red bow. This is our seventh Lexus and have enjoyed every one. The My new RX 2018 is beautiful! Our salesman, Chad thoughtfully topped it with a BIG red bow. This is our seventh Lexus and have enjoyed every one. The dealership made the process easy and "painless"! We have been very satisfied with Hennessy's service and attention to detail. We highly recommend Hennessy for your next purchase. More
by Lee2018
Employees Worked With
Chad Armstrong
July 02, 2018
The Worst Dealer Where do I start? - Joe Cha, the internet salesperson, was the worst salesperson I've ever dealt with in buying a car. Were it not for the low miles, Where do I start? - Joe Cha, the internet salesperson, was the worst salesperson I've ever dealt with in buying a car. Were it not for the low miles, and the color I wanted, I would NOT have bought the car. Joe was very argumentative from the very beginning. He even threatened to not sell the car if he had to include a bottle of touch-up paint with the sale. Joe was all about what he could NOT do, instead of what he COULD do. It was so bad that I had to refuse to deal with Joe to complete the sale. And I certainly did NOT want to bring my wife around Joe with his extremely negative attitude. I insisted on being switched to a different salesperson that had some people skills and that was more customer satisfaction oriented. When we got to the dealership, the "new" salesperson insisted that we sign paperwork agreeing to the price of the car BEFORE he would even open the door to the car and let my wife and I look inside the car. We had only seen pictures of the car on the internet. --- They also insisted that we fill out a credit application even though we were paying cash for the car with a Certified Cashiers Check from a very well-known bank. All this BEFORE they would even open the door to the car so we could look inside of it. I'm almost 60 years old, and I have purchased a lot of cars in my lifetime. This experience with Hennessy Lexus was the worst car buying experience I've ever had. I would not recommend that anyone do business there. Everything was done wrong. Also, the car (2015 RX350) was advertised on their website for $28,300 as a discounted "Pay in Full Cash Price," only to be told they would not sell me the car for that price that was shown on their own internet site - saying it was a mistake. Yet there were/are other 2015 RX350's at various dealers selling for around $28,300 with similar mileage (just not the color I wanted). --- So, I believe Hennessey Lexus could have sold the car at the $28,300 advertised price shown on their own website and still not lost any money. That would have been the right thing to do. But they refused to do the right thing and honor the discounted "Pay in Full Cash Price" advertised on their own website. -- Bait and switch?? Also, this RX350 was advertised on their website as a "Certified" car, which includes 2 extra years of warranty and some other benefits such as some free maintenance and roadside assistance. Yet they sold us the car as NOT-Certified and at a higher price than their advertised $28,300 “Pay in Full Cash Price.” --- Had the car been sold to us “Certified” we would have had a total of 3 years of warranty on the car. But because they sold it NOT-Certified we only had the 1 year left on the original warranty. --- So, we had to pay $1,735 more dollars for an extra warranty to give us 3 more years of coverage. We would not have had to pay this $1,735.00 for an extra warranty had the car been sold to us “Certified” like it was shown in their website advertisement. They also added $96.00 to the bill for "Nitro" in the tires, which I did NOT even ask for. Plus they added a $595.00 "dealer fee." Also, the rear license tag frame on the car when you buy it has the names HENNESSY and GWINNETT on it. I asked Joe for a tag frame with the LEXUS name on it instead. Joe said he'd check into it, but I never heard back from Joe. So, I do not recommend that anyone do business at Hennessy Lexus in Gwinnett. But if you do go there, do yourself a favor and get a different salesperson from the beginning than Joe Cha. . More
by Eugene Webb
Employees Worked With
Joe Cha
July 01, 2018
Great service and great purchase I Would recommend this dealership to anyone. Big selection of pre owned cars and only good quality cars on the lot. Larry helped find us exactly what I Would recommend this dealership to anyone. Big selection of pre owned cars and only good quality cars on the lot. Larry helped find us exactly what we were looking for. Very appreciative More
by Carguyy
Employees Worked With
Larry Bassett
June 30, 2018
Excellent purchasing experience Purchasing a car in the past has always been an unpleasant experience for me. The time it took to negotiate a price and finalize financing has always Purchasing a car in the past has always been an unpleasant experience for me. The time it took to negotiate a price and finalize financing has always exceeded a multitude of hours. Doing business with Hennessey Lexus (Larry in sales and Tom in finance) was extremely simple and pleasant. I was able to see the car, test drive the car, negotiate a price, and complete financing in just under two hours. Unheard of. No hard pressure sales or financing gimmicks. I would highly recommend these gentlemen for anyone looking to purchase/finance a car. More
by Psquare
Employees Worked With
Tom (finance), Larry Bassett
June 28, 2018
Mike Harris Accolade I have been a Hennessey Lexus customer for more than 12 Year’s. I’m currently working with Mike Harris who is my “go to guy”! He is always availab I have been a Hennessey Lexus customer for more than 12 Year’s. I’m currently working with Mike Harris who is my “go to guy”! He is always available, professional, accommodating warm and friendly. He is a wonderful credit to the dealership. I cannot stress enough how much I respect Mike standard of excellence. More
by Love RX 350
Employees Worked With
Mike Harris
June 28, 2018
Great Service I would highly recommend going to Hennessey Lexus of Gwinnett. All the employees are well mannered and pleasant to deal with. They definitely help mak I would highly recommend going to Hennessey Lexus of Gwinnett. All the employees are well mannered and pleasant to deal with. They definitely help make the process of purchasing a new vehicle stress-free. More
by Rsmith337
Employees Worked With
Rich Mahoney, Larry Bassett
June 28, 2018
Veni Vidi Vici When I saw this RED 2014 CT200h F sport, I knew this is the car for me. Just exactly what I need. Mike Harris and the rest of the team went above and When I saw this RED 2014 CT200h F sport, I knew this is the car for me. Just exactly what I need. Mike Harris and the rest of the team went above and beyond to make sure my buying experience with Lexus is as smooth and as excellent as possible. They also educate you to make a better decision for a long run. Thank you abundantly! More
by DelfinaChandra
Employees Worked With
Brad and Tom (finance), Mike Harris
June 24, 2018
A buyer's experience I have never had a car buying experience like this! My salesperson, Mike Harris was professional, knowledgeable and helped me make an educated decisio I have never had a car buying experience like this! My salesperson, Mike Harris was professional, knowledgeable and helped me make an educated decision on my purchase. Not only did I leave feeling like I hadn't been "taken" like most dealerships but, Mike is truly a good person. More
by LB2015
Employees Worked With
Long H., Mike Harris
