Hennessy Lexus of Gwinnett

My wife and I start shopping for a new car at Hennessy Lexus of Gwinnett on Feb. 05-2024. Leave and Went to another Lexus Dealer but came back to this Hennessy Lexus of Gwinnett because of Joe Ball hospit Lexus of Gwinnett on Feb. 05-2024. Leave and Went to another Lexus Dealer but came back to this Hennessy Lexus of Gwinnett because of Joe Ball hospitality, attention and knowledge, took the time to explain TX 350 feature. Got a chance to meet Tom willing to work with me on the number to make me the new Owner of the TX 350. This is my first foreign car, been driving an American car for 48 years. Colin Barker in the Financial Department takes time to explain the paper work. Mr. Rich Mahoney was taking out of his busy time call to follow up with me about my experience at the Dealership and congrats on my purchase. Gentlemen keep up the good works. More

Branson So is the most genuine & honest person I’ve ever done business with in sales! I truly won’t trust anyone else from now on. Tom & Catherine were also extremely trustworthy. My experience was PHENOMEN done business with in sales! I truly won’t trust anyone else from now on. Tom & Catherine were also extremely trustworthy. My experience was PHENOMENAL! 10 stars! More

Thank you for taking time to explain the Lexus Tx 350 with my family, and you are great customers service. I really appreciate it, but I wasn’t satisfied with the one manager who was making me angry, nev with my family, and you are great customers service. I really appreciate it, but I wasn’t satisfied with the one manager who was making me angry, never forget that he is taking loudly to my husband and making my kids scared Don’t look down asian people, I would like to say the manager, you’re not a bossy man and you are just working for the Lexus company, so you should know that your job description and next time don’t be rude with me, be careful if next time the customers come with a kids and family. I mean manager man, I mean manager man, not you, you are already a good for customers Thank you for helping us to get new car Lexus tx350. More

Brandon So assisted us with the cash purchase of a used vehicle in January 2024. Brandon’s approach with us was excellent throughout. There was no “hard sell” (truly! How amazing!), and he made the purchas vehicle in January 2024. Brandon’s approach with us was excellent throughout. There was no “hard sell” (truly! How amazing!), and he made the purchase seamless. Brandon was professional, personable, thorough and knowledgeable about the vehicle we were purchasing and provided an excellent test drive. There were a few issues with the vehicle that we wanted resolved (no fault of Brandon’s) and he promptly and efficiently made those right. HLoG have their people, processes and facility nailed - high level of excellence - it was seamless. More

Charles did not deliver on his word, as there were a couple of unexpected "surprises" on the purchase date. This is all after clear, written communication leading up to today. There will be no repeat bu couple of unexpected "surprises" on the purchase date. This is all after clear, written communication leading up to today. There will be no repeat business with him. This is the stuff consumers dread and why stereotypes exist for car salesmen. More

Brandon So, my husband and I had a great experience. Brandon is very knowledgeable and helpful. Brandon is very knowledgeable and helpful. More

Danny Hua is a nice and responsive person he is just really slow to get back and fourth to you if you want a fast person I would not recommend. really slow to get back and fourth to you if you want a fast person I would not recommend. More

I recently visited Hennessy Lexus Gwinnett to purchase a new car after searching to find this location had the selection of Lexus 350h model I was interested in. I called and spoke to a sales rep on Thursd new car after searching to find this location had the selection of Lexus 350h model I was interested in. I called and spoke to a sales rep on Thursday Dec 21st, and he checked his inventory and confirmed the car was in stock. We set up the appointment for 6pm (1hr drive from Alpharetta) after my workday and I specifically requested the car to be ready for a test drive. When I got there at 6pm, Hussein was trying to locate the car key which took 45mins. After back and forth we decided to test drive the black car instead of the white that I had come in for. We did take an outer look at the white Lexus 350h model parked in the parking lot without the key but ended up driving the black color (not what I wanted as I wanted to see the interior color of the white). FYI the Proximity remote trunk release using the foot, failed to open on several attempts. This is a known issue according to Hussein. Finally, we sat down to run the numbers, the sale agreement was drafted with the MSRP Plus dealership add Ons. They gave me a $3000 discount on the MSRP but when it came to the add Ons I was reluctant on paying $3000 for ceramic coating, Nitrogen (96.00), Apex protection (487.00) etc. as these are not relevant to me. The sales manager (TOMMY JERNIGAN) comes in, no introduction of his name except emphasis that he is the sales manager. FYI I got his name from the sale agreement. Tom came in with emphasis that it was past 8pm (closing time) and arrogance on what seems to be the problem? When I explained the add ons were stated as optional and I had the right to choose what I wanted the car to have, he said they were already included in the car. So I said that is not true, there is no tints in the car as we speak. Hussein the sales rep confirmed the same. So why are you forcing me to purchase a car with add On that don’t exist and clearly states “Optional”. “Optional” means available to be chosen but not obligatory. So, what Tom ended up doing was taking off the ceramic coating ($3000) AND the initial discount ($3000) he had given me. This is where I told him you are wasting my time and yours in this bogus discussion. The deal failed to go through for $3000, and he walked away. I’m glad they lost my business. Would not recommend this dealership and definitely taking my business where it is appreciated More

Best car buying experience I've ever had. Brandon So was very professional and courteous. Very knowledgeable. Hennessey is a quality dealership and has so much to offer. 10/10 Brandon So was very professional and courteous. Very knowledgeable. Hennessey is a quality dealership and has so much to offer. 10/10 More