Hennessy Lexus of Gwinnett

Dylan was great to work with and made it a pleasurable experience to by the new Lexus ES 350. He was prompt and knowledgeable combined with a good personality. experience to by the new Lexus ES 350. He was prompt and knowledgeable combined with a good personality. More

Excellent Friendly Service We have been looking for a particular color RX350 Fsport.We were happy when Hennessy Lexus had 1. Blue/Red.We met Dylan at the dealership and he was We have been looking for a particular color RX350 Fsport.We were happy when Hennessy Lexus had 1. Blue/Red.We met Dylan at the dealership and he was already prepared to show us the car.He was very friendly and knowledgeable about the suv and let us test drive it.We liked it and Dylan worked very hard to get us a good price.Excellent service and very kind. I would recommend buying your next vehicle from him.Finance was very quick and easy with Sam explaining everything again excellent. I look forward to working with them in the future.Thanks Sandra More

The buying experience was fine until the very end. After completing all of the paperwork, and ready to walk out the door, I was only given 1 key to the car. When asked for the 2nd key my sales rep - Mike s completing all of the paperwork, and ready to walk out the door, I was only given 1 key to the car. When asked for the 2nd key my sales rep - Mike said that's all they had. I asked why they didn't disclose that during the sales process and the answer was "You never asked". I told him that had I known that I would have asked for compensation to cover the cost of the missing key, his response was "I can't help, the car is sold 'as is' ". When I told the sales rep, that a replacement key is approx. $300 - $400, and this is a big deal, he said that he wasn't sure how much they cost. I find that very hard to believe that someone who has sold cars for 10+ years is not aware of the cost of a replacement key. Again, very disappointed, don't buy a used car here! More

FORCED FINANCING. Refused to verify my credit unions check, wanted me to prepay for a car & come back in five days. Or pay using my credit unions check AND have their contract as a “back up”. Two loans check, wanted me to prepay for a car & come back in five days. Or pay using my credit unions check AND have their contract as a “back up”. Two loans on one car?! Or after two hours (I was basically paying cash), be forced into signing a Lexus contract to leave with the car. They used my sons graduation present, him buying his first car and financing through our credit union, against us. Actually REFUSED a valid bank check. You can’t walk in with your own financing there, they won’t let you leave unless they COMB THROUGH your credit report. I won’t ever purchase from here again. The Vice President of my bank is now involved, to try to work this out for me. THAT is customer service. More

L/Certified from afar I located the L /Certified NX 200t online and called into Hennessy Gwinnett Lexus and spoke with Dylan. Of course he wanted to know when I was coming I located the L /Certified NX 200t online and called into Hennessy Gwinnett Lexus and spoke with Dylan. Of course he wanted to know when I was coming in to drive the car. He was a bit surprised when I told him that I wasn't. The whole deal was completed over the phone and through email. I already knew the car I wanted and the L/Certificatin gave me the confidence that it meet my expectations. Dylan delivered the car on a Sunday early in the morning by driving half way to Savannah (2 hours & 15 minutes each way!). This was the most covenient time for both of us. He explained the features, we signed the papers and we now have an incredible vehicle. Working with Dylan was a pleasure. More

The second we stepped in, everyone was friendly. Dylan was informative, knew what he was talking about and most importantly honest. Would recommend anyone to him! was informative, knew what he was talking about and most importantly honest. Would recommend anyone to him! More

Brian was in constant contact with me to let me know my lease was expiring and the offers that was available. He was very knowledgeable of the new models and took his time allowing me to choose. There wa lease was expiring and the offers that was available. He was very knowledgeable of the new models and took his time allowing me to choose. There was an issue with the papers on the financing that was resolved very quickly. I am very satisfied with the overall process. My car was delivered to me and I never had to return to the dealership. Thank you More

Very helpful and knowedgable Keith was extremely helpful in narrowing our search to the perfect car for us. He was able to talk through all the features of the various models and Keith was extremely helpful in narrowing our search to the perfect car for us. He was able to talk through all the features of the various models and was very patient in demos and test drives. The dealer also had a good inventory of cars for us to choose from. and Keith made the whole process very easy. More

Phenomenal Experience! I cannot thank Nick enough for making my experience seamless, enjoyable, and exciting. Nick made me feel welcome from the first hello and took the ti I cannot thank Nick enough for making my experience seamless, enjoyable, and exciting. Nick made me feel welcome from the first hello and took the time to connect with me. This is called identifying with the customer experience and I felt every facet of it! I was able to drive away with a BEAUTIFUL automobile...I LOVE IT! Thank you, Nick, for making this experience extraordinary. Sam was also incredible...I owe him a huge thanks for going above and beyond! More

So Easy I don't live in Georgia and purchased my car using a broker. Brandon found the car I wanted with all of my specifications within a few days and at a g I don't live in Georgia and purchased my car using a broker. Brandon found the car I wanted with all of my specifications within a few days and at a great price! This is the easiest and most enjoyable car purchase I've made. Never thought I would say a car purchase was enjoyable. Thanks Brandon, I'm happy to work with you for future purchases. More