Hennessy Lexus of Gwinnett

Keith Perkins is a pleasant salesman. However, I had a bizarre experience trying to buy a new RX and ended up buying a Mercedes GLB instead. In a nutshell, Keith had me test drive the RX late on a Saturd bizarre experience trying to buy a new RX and ended up buying a Mercedes GLB instead. In a nutshell, Keith had me test drive the RX late on a Saturday afternoon. I came back a week later (Friday evening) and the car was not yet sold so I said I would take it and was offering an immediate deposit which I was told was unnecessary. I thought I had made it clear that the Sales and Finance managers were to follow up with a virtual transaction the next morning (a Saturday again) and indeed Keith texted me that he was in a meeting about it at 9 am. By 10:15 am I wondered why no one was calling me and I called Keith, who said I needed to come in in person, which I did right away. At 10:45 am Keith was helping other clients (understandable) but, although he said he had pulled the keys on my car, someone was test driving it and I watched as they came back from the test drive and started negotiating the price on my car with another salesman. Turned off by the whole thing, I abruptly left and drove down the road to check out Mercedes. I bought one an hour later. More

Dylan was quick, honest, and efficient. I had been contacting a lot of dealers with requests to see out-the-door pricing and with breakdowns of everything that contributed to that price. Dylan was one contacting a lot of dealers with requests to see out-the-door pricing and with breakdowns of everything that contributed to that price. Dylan was one of the only ones who didn't try to lure me into a sales gimmick. When I thanked him for not using that kind of sales tactic, he rightly said "That's so old school. I just don't operate that way." And indeed, he didn't. He let me proceed with the sale the way I wanted and at my pace. He was professional, but conducted himself with a disarming, casual nature. I can't say enough good about how Dylan treated me. Not once did he make me feel pressured or rushed. Overall, the dealership itself was a mostly pleasant experience. The people were nice enough and the facility was upscale. The only negative piece of feedback I have to give is that the F&I department seemed to think I was naive. The car I purchased was a gently used hybrid- one that I've been researching and learning about extensively since its release more than three years ago. I'm more than comfortable with my understanding of how the vehicle works and its history of reliability since its release. The F&I employee tried to sell me an extended warranty based on blatant misinformation about the vehicle somehow being prone to electrical problems. He eventually stopped trying to sell me the coverage and, to his credit, found an accident in my purchase agreement where I was charged an extra hundred dollars. He seemed like a nice guy and ended up treating me with integrity where it mattered, but he wasn't above trying to scare me into an extended warranty with mistruths about the vehicle. However, that reflects nothing of Dylan's outstanding performance or the dealership's quality experience. I'm very glad I ended up choosing to purchase from them and would do so again. More

Nick Despo is a gentlemen that I would highly recommend. He went above the call of duty to ensure that I found a car that I liked and was patient and knew exactly what I was looking for. He was so nice th He went above the call of duty to ensure that I found a car that I liked and was patient and knew exactly what I was looking for. He was so nice that I went in only to look and ended up buying a car! No pressure either. I hope that if you are looking for a vehicle that you be sure to ask for Nick. More

Prospective buyer, Went in for information on a new suv, Daniel was very professional and answered all my questions on current deals and opportunities to help me narrow down my choices. Highly recommended Daniel was very professional and answered all my questions on current deals and opportunities to help me narrow down my choices. Highly recommended More

I hate dealing with car salesmen. But Nick was a pleasure to work with, and at the same time I know I got a very good deal! to work with, and at the same time I know I got a very good deal! More

I saw a vehicle that I was interested in on the website and sent a message online. I was quickly contacted by Jeremy Russell. He sent me an autoipacket with all the details on the vehicle and set up a test and sent a message online. I was quickly contacted by Jeremy Russell. He sent me an autoipacket with all the details on the vehicle and set up a test drive appointment. I went and test drove the vehicle, set down with Jeremy and was walking out with the vehicle. Jeremy made the entire process seamless. He is very knowledgeable, personable and makes you feel comfortable throughout the whole buying process. I would gladly purchase another vehicle from Jeremy, he was the best!!! More

Jeremy Russell and Colin Barker was an amazing dream team!!! They made things happen for me. They were awesome to work with. Pls use them!!!! team!!! They made things happen for me. They were awesome to work with. Pls use them!!!! More

CJ Agri was professional and expert in my Lexus service needs. Thanks for the great experience, I will be sure to bring my car here from now on. needs. Thanks for the great experience, I will be sure to bring my car here from now on. More

Daniel Yim was responsive, polite, no pressure, straight shooter, and willing to find a way to make a deal that worked for us. We told him what were our wants and requirements, and my out-the-door budget; shooter, and willing to find a way to make a deal that worked for us. We told him what were our wants and requirements, and my out-the-door budget; and he found us a few options that could work. No trying to work me over for a few extra bucks...he made it work and we had a deal within 10 minutes. Thanks again Daniel. More

Daniel Yim was great! He helped me find the perfect car that was within my budget with no pressure or going back and forth on price. I wish all salespeople and car shopping were this easy! Thank you Dani that was within my budget with no pressure or going back and forth on price. I wish all salespeople and car shopping were this easy! Thank you Daniel and Hennessy Lexus! More