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Hennessy Lexus of Gwinnett
Duluth, GA
904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 17, 2024
The rating should be in the negative. I found a RX 500h on their website. I have access to True Car pricing through my Amex and Navy Federal accounts. True Car immediately sends the de I found a RX 500h on their website. I have access to True Car pricing through my Amex and Navy Federal accounts. True Car immediately sends the dealership the price and my contact information. There are no surprises on my end or the dealership. If they did not want to honor the price, the dealership should not have reached out to me. Hussein Ahmadu reached out to me for a test drive. I told him that I would come out if he honored the True Car price, let me use my own financing, and that they not try to up sale me the warranties. We agreed. Turns out, the car was not available and it already had a deposit on it (First red flag). He says but i have a white car that is similar. I was clear that I am only interested in Black on Black. Why invite me to test drive a car that is not what I want? A week or so later, the dealership reached out to me because the black car was available again (Second red flag). I drove to Duluth from the Peachtree City area ready to purchase the car. The finance manger, Dillion (acts as if he is slicker than slime) brings out pricing that is almost $10,000 more than the True Car price. I said no. He says the True Car offer is expired (It was not! The expiration date is 9/19/2024). Then, he says I only have one and can’t match the price. If I had ten, I could match the True Car price. Some car dealerships think that consumers, especially women when it comes to purchasing a vehicle, are dumb and desperate. I am neither. I can fly to Tampa and purchase a a car with more upgrades for almost $5,000 less than what Hennessy Lexus Gwinnett was offering. In addition, they tried to lowball me on my trade-in. I then informed them that I had an offer from CarMax and I would sale it to them or keep my car as a second car. IF YOU ARE LOOKING FOR AN HONEST DEALERSHIP, IT’S DEFINITELY NOT THIS ONE! More
by sassidst
Employees Worked With
Hussein Ahmadu
September 03, 2024
If you are to buy a car from Hennessey Lexus please ask for Michael Drew. He was outstanding to me and my family. He went above and beyond helping us, if it wasn't for him, I would not have bought the ca for Michael Drew. He was outstanding to me and my family. He went above and beyond helping us, if it wasn't for him, I would not have bought the car from this dealership. Mr. Drew deserves more than 5 stars for the service he has provided. United States Navy Veteran More
by sweetwater45
Employees Worked With
Michael Drew, Vince Cho
August 20, 2024
Highly recommend! We have purchased 2 Lexus vehicles from Mike, one for my wife and one for my daughter. He will make sure to get you what you want and the best deal We have purchased 2 Lexus vehicles from Mike, one for my wife and one for my daughter. He will make sure to get you what you want and the best deal possible. More
by jschreiber
Employees Worked With
Mike Harris
August 05, 2024
5 star guy at a 5 star dealership. My second purchase working with Mike, I will always look him up. We drove from West Ga on both deals, Working with Mike and his team was well worth t My second purchase working with Mike, I will always look him up. We drove from West Ga on both deals, Working with Mike and his team was well worth the drive. More
by vic
Employees Worked With
Mike Harris
August 03, 2024
Hennessy Lexus Management, I wanted to express my heartfelt thanks for Mike Harris's assistance in helping us purchase a vehicle for our college son. His expertise and guidance made the process seaml heartfelt thanks for Mike Harris's assistance in helping us purchase a vehicle for our college son. His expertise and guidance made the process seamless and stress-free. We truly appreciate his dedication and commitment to exceptional customer service. Thanks again for everything! We're thrilled with the new ride and our son is loving it. He made a loyal customer out of us and we won't hesitate to recommend Hennessy Lexus to friends and family. Best regards, Darryn & Sherri Greene More
by dcg767
Employees Worked With
Mike Harris, Rich Mahoney, Vince Cho
August 02, 2024
I recently purchased a car from Michael Drew at Hennessy Lexus of Gwinnett, and I couldn't be happier with the experience. From the moment I walked in, Michael was attentive, knowledgeable, and genuinely in Lexus of Gwinnett, and I couldn't be happier with the experience. From the moment I walked in, Michael was attentive, knowledgeable, and genuinely interested in helping me find the perfect vehicle. He patiently answered all my questions, provided detailed information about various models, and never made me feel rushed or pressured. He asked what I was looking for in a vehicle and found exactly what I wanted! What stood out the most was Michael’s professionalism and honesty. He took the time to understand my needs and budget, offering thoughtful recommendations without pushing for a more expensive option. The entire process, from test-driving to finalizing the paperwork, was smooth and stress-free, thanks to his expertise and efficiency. I highly recommend Michael Drew to anyone looking for a car. His dedication to customer satisfaction is evident, and I am thrilled with my new vehicle. Thank you, Michael and Hennessy Lexus of Gwinnett for making this car-buying experience a pleasant one More
by holcomb.meredith
Employees Worked With
Michael Drew , Sam Chun
July 26, 2024
Mike has helped my family buy multiple cars and will go the extra mile to find what you are looking for. He was so helpful and treated us like family. A true connection for life! Thanks for everything Mike the extra mile to find what you are looking for. He was so helpful and treated us like family. A true connection for life! Thanks for everything Mike! We will be back! More
by jcook
Employees Worked With
Mike Harris
July 24, 2024
"On 7/22, my daughter and I visited the Gwinnett dealership and spoke with Joe Harmer. We were interested in buying a Lexus vehicle. Our first introduction was pleasant; however, after sitting down dealership and spoke with Joe Harmer. We were interested in buying a Lexus vehicle. Our first introduction was pleasant; however, after sitting down and discussing our terms for what we were looking for." terms of buying a vehicle the visit went downhill. As we talked about the inventory available, it felt as if the conversation or he became defensive, this was certainly my feeling. He began to take phone calls during our discussion and after he left to take call number 3, it felt like he was gone for more than 5 minutes so my daughter and I decided to leave. My daughter went across the street to the Acura dealership and bought a new vehicle which was also an interest of hers. I will continue to look for my next Lexus but not at Hennesy Gwinnett!! I felt as though we were not a priority or not important enough to have his undivided attention!! So too bad for him and that dealership as they lost two sales :( Dissatisfied with Customer Service. More
by MRMartin
Employees Worked With
Joe Harmer
