Hennessy Lexus of Atlanta

We have purchased just 2 new cars from dealerships over 30+ years and none at used car dealerships except one recently at Carmax. Most of our car purchases over time have been private party cash purchases. 30+ years and none at used car dealerships except one recently at Carmax. Most of our car purchases over time have been private party cash purchases. This is the first time we've attempted to purchase from a luxury franchise store. I'd heard that luxury brand dealers tend to treat their customers better than typical run of the mill dealers, and was interested in finding out the truth of that claim. Don't believe it. The young salesman we worked with was pleasant and professional. The car prep and detail was terrible. One of the 2020 GX 460s we looked at had a dead battery and they had to keep jump starting it for the test drive. The 2021 GX 460 was dirty and half way detailed inside. There was dirt and grass on the floor in the cargo area, dirt and odd scrape marks on the ceiling fabric, and what looked like dried milk in the drivers side second row speaker (exactly what it would look like if a toddler were spraying milk from their bottle while sitting in a car seat). When we sat down to discuss numbers this Lexus dealership attempted to pull the usual BS games with fake protection packages and tracking services that are "already installed" and added thousands to the listed car price. So after looking at and test driving several cars we walked out after 15 minutes at the deal desk when our very fair counter offer (asking price plus state taxes) was rejected with more attempted negotiation. The sales manager chased after us shrilly exclaiming "I was gonna do your deal, why the hostility?!!". We ignored him and will return to Carmax for our next purchase, where you will almost always get a good car at a fair price, even if you will never get a "steal". But the odds are you won't get a "steal" at this dealership either; instead you'll get robbed. And considering where this dealer is located you may get robbed outside the store too! More

If you want a professional and courteous car buying experience then this is the dealership for you. Jean Nazaire, went above and beyond to put me in the exact car I wanted. And his after the sale servi experience then this is the dealership for you. Jean Nazaire, went above and beyond to put me in the exact car I wanted. And his after the sale service has been incredible. More

Great service. Ron is always very helpful and courteous. They offer a loaner car which is very convenient. Ron is always very helpful and courteous. They offer a loaner car which is very convenient. More

Jong was excellent in sales and in following through on ordering the 350h build. Communication was great start to finish and sale closing also was perfect ordering the 350h build. Communication was great start to finish and sale closing also was perfect More

They were very helpful and didn’t waste time. Quick and straight to the point. Tiffany did a great job of showing us everything while we waited to for the paperwork to go through. Quick and straight to the point. Tiffany did a great job of showing us everything while we waited to for the paperwork to go through. More

I had an excellent experience purchasing a Certified vehicle through my sales representative Jarred. My experience working out financing with Chris was equally as positive. I would highly recommend work vehicle through my sales representative Jarred. My experience working out financing with Chris was equally as positive. I would highly recommend working with these two individuals. More

The team is very professional and considerate. The focus was on providing what I need. Very accommodating The focus was on providing what I need. Very accommodating More

Attentive, accommodating, professional, knowledgeable. That is how I would describe henessy lexus and my service consultant, Jorge. That is how I would describe henessy lexus and my service consultant, Jorge. More

I purchased a LS 500 Saturday 8th, 2023 from this dealership, and when I got home a salesman from the local Lexus dealership where I live pointed out that the car didn't have the vapor chrome rims th dealership, and when I got home a salesman from the local Lexus dealership where I live pointed out that the car didn't have the vapor chrome rims that we advertised on the website as part of the options included on the car. I've called the used car sales manager, Craig, four 4 times and left two voicemails to no avail. When I brought up the issue with the salesperson, Monday (4/10/2023) following the purchase, who sold me the car, she was attentive and concerned at first, but after I provided her pictures showing that my rims were, in fact, not the vapor chrome they advertised, but painted rims, she stopped returning my communications. To be fair, however, a couple of days after my last correspondence, she did text, "I apologize for the late response, I'm currently out of town. A manager will be reaching out to you, if one has not done so yet". To date, no one from management has returned my call nor shown any concern, whatsoever. My experience with this dealership is not synonymous with the Lexus brand. I'm extremely dissatisfied and very upset at this point. More

I love Lexuses, because of Jay Burnett and some of the other sales people, I would never buy from or deal with them again. other sales people, I would never buy from or deal with them again. More