Hennessy Lexus of Atlanta

We rated this dealership as truly outstanding because of the service that we received from Chip Whatley. He was extremely knowledgeable, honest, patient, understanding and really listened to our wants and the service that we received from Chip Whatley. He was extremely knowledgeable, honest, patient, understanding and really listened to our wants and needs. He was not pushy and was truly interested in providing us with the car that we desired. Before we arrived, he had already done the research on the car that we were interested in purchasing as well as the pricing and trade in value of our existing car. When we arrived, he was well prepared and the car was waiting for our review and test drive. He wanted to make sure that we were completely satisfied with the car and all the specifics as well as the price. He spent the entire morning and part of the afternoon with us going over every detail and answering all our questions. After purchasing our new vehicle, he then spent a great deal of time going over all the manuals of the car as well as the programming of the electronics. We will definitely recommend Chris to family and friends and will return to him for our next purchase. More

Every aspect of buying this car was outstanding! Chip was wonderful in every way, and even delivered the car to us and took the time to introduce us to the features. wonderful in every way, and even delivered the car to us and took the time to introduce us to the features. More

Extremely pleased! Such an easy and pleasant experience. We will definitely go back to Mr. Don Bonura, at Hennessy Lexus, in the future. Highly recommended! We will definitely go back to Mr. Don Bonura, at Hennessy Lexus, in the future. Highly recommended! More

We bought a new RX-350 from Jody Artale yesterday. Jody was the most patient, thorough, and friendly sales professional my wife and I have ever worked with. The dealership is gorgeous, comfortable, and was the most patient, thorough, and friendly sales professional my wife and I have ever worked with. The dealership is gorgeous, comfortable, and clean, and everyone we worked with was friendly and helpful. We've bought multiple VWs, BMWs and Acuras over the years, and this overall experience was in an entirely different league. More

Great experience shopping at this Lexus dealership. Chip was very professional and accommodating. I would recommend this dealership and this salesman to others or use for future purchases. was very professional and accommodating. I would recommend this dealership and this salesman to others or use for future purchases. More

This was our second purchase from Hennessy . the reason we returned was the pleasant and efficient service we received on our first from Chip Whatley . we returned was the pleasant and efficient service we received on our first from Chip Whatley . More

Easy purchase...no pressure...Chip was very knowledgeable about the car that we wanted...we felt extremely comfortable with our decision. Thanks Chip for making our purchase so painless!!! about the car that we wanted...we felt extremely comfortable with our decision. Thanks Chip for making our purchase so painless!!! More

The service department at Hennessy Lexus of Atlanta left me utterly unimpressed upon my last visit on the evening of April 24. Upon arriving, I was not greeted as per usual. Instead, the valet waited aimles me utterly unimpressed upon my last visit on the evening of April 24. Upon arriving, I was not greeted as per usual. Instead, the valet waited aimlessly a few feet from my vehicle with a seat drape and floor mat in hand and without speaking swooped in as I exited the vehicle to place them accordingly. I walked in and alerted the cashier that I was having an issue with my CD player and would like to speak with a service advisor. She smiled and called Brad Woodstock over via telephone. And thus began an utterly awkward interaction. Brad greeted me with a very aggressive handshake, which I found disturbing, asked what brought me in, and proceeded walking outside toward my vehicle. I thought this strange as I usually sit down with an advisor, explain the issue I'm having, review my service history, and from there they communicate the problem to a mechanic. Nevertheless, I followed Brad to my car, showed him that my CD player was not responding, explained that I had a similar issue in the past and asked if it might be covered under the original factory warranty since it was a recurring problem. Brad prodded me with questions about whether the car was certified and if I had purchased it new--information that I felt he could have easily determined had we sat down and looked at my service record. I explained that Lexus of Kendall in Miami, Florida had replaced the CD player in 2009. But after a few minutes of fiddling on the computer, Brad told me that the service department was closing early to host an employee dinner and that I should make an appointment to come back and have someone investigate my concerns. With this advice, I informed Brad that I was leaving and would visit Nalley Lexus Smyrna instead. While I applaud Hennessy Lexus for celebrating its employees with dinners, I do not feel it appropriate that an employee would use such an event to shoo a customer out the door without regard. Since living in Atlanta, I have trusted Hennessy Lexus with servicing my 2007 IS 250. I have had the pleasure on most occasions of working with John Duncan during my visits. And he has been a true gem--always kind, compassionate, and overwhelmingly helpful and attentive. Sadly, due to his career as a pilot, John only works in the service department on Saturdays. Therefore, I had the misfortune of dealing with Brad during this Thursday visit. And what a misfortune it was. I previously lived just around the corner from Hennessy which made it convenient to have my car serviced there. But as this is no longer the case, I do not find it prudent to drive from Midtown Atlanta for such subpar service. I will not be returning but think it wise to inform you of this unfortunate interaction in hope that action will be taken to avoid the recurrence. Truly, Angela Sturrup More

Great experiance Chip took a great deal of time and made a tremendous effort to introduce others that we would be working with and fully explain the functioning of our new car a tremendous effort to introduce others that we would be working with and fully explain the functioning of our new car More

We were getting a new Lexus lease. Working with Chip Whatley was great. We have worked with him before and he is outstanding in every way. Whatley was great. We have worked with him before and he is outstanding in every way. More