Hennessy Lexus of Atlanta

In spite of repeated calls and personal visit, they have not refunded our deposit we paid in August 2923, no one seems to hold accountability, and we have not received the second key almost 8 weeks after we not refunded our deposit we paid in August 2923, no one seems to hold accountability, and we have not received the second key almost 8 weeks after we owned the new car. It’s a shame that such luxury brand seems to be deficient in customer service and very soon the trust deficit will creep. More

I have been a customer of Hennessy for over twenty years. Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive! Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive! More

Staff was good. Car was not prepared despite days supposedly in preparation. Oil not changed, wheels have stains that is not brake dust, possibly ruined. Small dents Car was not prepared despite days supposedly in preparation. Oil not changed, wheels have stains that is not brake dust, possibly ruined. Small dents along the passenger door bottom. More

Ryan Bush is the best service advisor there. Always makes sure my car is taken care of even if I have to come in without an appointment. Thank you! Always makes sure my car is taken care of even if I have to come in without an appointment. Thank you! More

Was not happy that my credit union could not be used. Reason, the papers to the dealership would take 3 to 5 days to process and recieve. . There excuse was they could not wait since it was the 29th of t Reason, the papers to the dealership would take 3 to 5 days to process and recieve. . There excuse was they could not wait since it was the 29th of the month and accounting department would not accept that. More

Polite, quick service, nice showroom/waiting area, same service advisor is nice even when mundane oil change is performed, plenty of staff on hand service advisor is nice even when mundane oil change is performed, plenty of staff on hand More

Great work. Lexus always has a great service. Thank you. I really appreciate your help for so many years. Lexus always has a great service. Thank you. I really appreciate your help for so many years. More

Typical big car dealer with typical big dealer antics … their goal is to get you in the their door … they will not bother to tell you details until they get you there just like a typical car salesman ….in their goal is to get you in the their door … they will not bother to tell you details until they get you there just like a typical car salesman ….in order to sell you a vehicle …. I made a $1000 deposit on a $75,000 vehicle …I then drove 400 miles in a one way car rental.. I showed up at the dealership only to find out the vehicle had not arrived yet ,no problem, I can understand …but then immediately I had to get insurance on the vehicle that wasn’t even there …after me and my insurance company jumped through the hoops to make that happen, I sit down at a desk and was told to start signing papers …one was the vehicle was cleaned and prepped full of fuel and ready to go... one was for an appointment to get the vehicle serviced in six months and one was the agreement to purchase a vehicle for them for $75,000. I don’t even remember what other ridiculous things they wanted me to sign. When I question this method for their madness. ,for me to sigh papers on a vehicle that I had not even seen yet ..I was looked at as though I was doing something wrong.. I had had enough …as a matter of fact, I must have been completely wrong to make the drive to this dealership. The only reason I did this was because they had a vehicle that had a package on it that I wanted that was not available in my area ….by the time I drove the 400 mile trip home in my one-way rental car which I had spent about 300 on the rental and fuel … I was unconcerned about the extra package and questioned whether I would ever buy another Lexus . ..Then I inquired about the return of my deposit. I was initially told it would be 10 to 15 business days to return the thousand dollar deposit … then I was told it would be 7 to 10 business days actually a little bit of irony for them to want me to sign papers on a vehicle that hasn't even arrived yet and they’re telling me they can’t return my deposit for possibly three weeks ..we shall see… this just screams big dealer nonsense nobody should have to deal with these people..I hope that somebody reading this does not experience the same thing I would avoid this very typical car dealer at all cost .. a Lexus dealership should be better than that ..Typical big car dealer with typical big dealer antics More

Prompt and excellent service from Tim Hollaran, Detailed review of the car service and prompt response to any questions. review of the car service and prompt response to any questions. More

Ryan Bush our service provider is always very kind and treats us very special. He takes time to talk with us and ask us if we have any concerns about our car. He greets us as if we are important and we treats us very special. He takes time to talk with us and ask us if we have any concerns about our car. He greets us as if we are important and we feel like family!!! More