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Hennessy Lexus of Atlanta

Atlanta, GA

4.3
379 Reviews

5955 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 379 reviews

April 01, 2024

Every one at Hennessy Lexus kept me informed about my Lexus and the Customer Service was Amazing. Juanita More

by juanitaford27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius
Apr 10, 2024 -

Hennessy Lexus of Atlanta responded

Juanita, we are always here to provide you with communicative and dedicated service. Thank you for your 5-star feedback! Sincerely, The Hennessy Lexus of Atlanta Service Team

March 22, 2024

We bought the GX recently from this dealership as sign unseen as we are from out of states.. John Cho helped us out from day 1 and always take care of us even after we already got the vehicle. More

by Vutran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cho
Mar 22, 2024 -

Hennessy Lexus of Atlanta responded

Vutran, we're delighted to hear that your out-of-state GX purchase from us was a 5-star experience, thanks in particular to John Cho's dedicated assistance. We will be sure to share your appreciation for John's efforts. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Lexus of Atlanta Team

March 05, 2024

Hennessy Lexus was GREAT! We got the vehicle we were after to the letter. Lucas Johnson in sales was fantastic to work with. We had a great test drive that went just beyond More

by rmbrannan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lucas Johnson
Mar 08, 2024 -

Hennessy Lexus of Atlanta responded

Mr. Brannan, we are over the moon upon hearing that you found the car you wanted to the letter! Thank you for highlighting Lucas Johnson's expertise and dedication. We will be sure to pass along your high remarks. We look forward to serving you with excellence for years to come! Sincerely, The Hennessy Lexus of Atlanta Team

February 17, 2024

Typical car dealer, just lie to you. Went in with a fair price for our trade-in (10-15% upside for dealer). Was given a list of same vehicle on other lots to show I was over asking. We More

by Murph
Recommend Dealer
No
Employees Worked With
John Cho
Feb 29, 2024 -

Hennessy Lexus of Atlanta responded

Murph, we appreciate you bringing your experience to light, though it is distressing to hear this feedback from you. Our Sales Staff aims to deliver communicative and exceptional service, always, and we regret falling short of your expectations. We welcome the opportunity to speak with you directly regarding your deposit and any other outstanding concerns so that we can work together toward a resolution, but we are having trouble locating your record through this review. At your convenience, please call 770.457.6800 to speak with our General Sales Manager, Forrest Jones. Sincerely, The Hennessy Lexus of Atlanta Team

January 17, 2024

In spite of repeated calls and personal visit, they have not refunded our deposit we paid in August 2923, no one seems to hold accountability, and we have not received the second key almost 8 weeks after we More

by Ighanim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kalesa Basden, Richie Reboredo
Jan 26, 2024 -

Hennessy Lexus of Atlanta responded

Ighanim, we're incredibly sorry to hear about your outstanding concerns. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your visit in more detail, please please call 678.542.1798 to reach our New Sales Director, Jason Alston, so that we can investigate and hear your concerns directly. We hope to hear from you soon. Sincerely, The Hennessy Lexus of Atlanta Team

November 28, 2023

I have been a customer of Hennessy for over twenty years. Have always found them to be reliable and do excellent work. Staff is great to work with. I plan to continue there as long as I can drive! More

by reed-phyllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Halloran, Tom Campbell, Peter Cassano, Jay Burnett
Nov 29, 2023 -

Hennessy Lexus of Atlanta responded

Phyllis, we are truly ecstatic upon reading your 5-star review! It has been our pleasure to provide you with reliable service over the past twenty years. We appreciate your feedback for our staff as well and will be sure to pass that along. Thank you for being part of our Hennessy Family; we look forward to serving you for years to come! Sincerely, The Hennessy Lexus of Atlanta Team

September 27, 2023

Staff was good. Car was not prepared despite days supposedly in preparation. Oil not changed, wheels have stains that is not brake dust, possibly ruined. Small dents More

by myokley14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yasmin Santos
Sep 29, 2023 -

Hennessy Lexus of Atlanta responded

We're so sorry to hear this feedback from you regarding the state of your vehicle upon delivery. We aim to deliver exceptional service from start to finish of the purchase process, always, and we regret to have missed the mark in your case. We greatly welcome the opportunity to speak with you in further detail about this. Please do not hesitate to call 770.457.6800 and ask to speak with our General Sales Manager, Forrest Jones. Sincerely, The Hennessy Lexus of Atlanta Team

Oct 04, 2023 -

myokley14 responded

After a week of calling service manager Forrest Jones a salesperson called me to ask if I have washed the wheels. The stains are not brake dust, it is paint verified by Lexus of Knoxville. This is a certified Lexus 2020. Poor customer service is just the beginning.

August 24, 2023

Ryan Bush is the best service advisor there. Always makes sure my car is taken care of even if I have to come in without an appointment. Thank you! More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron is also very good at making you feel welcome and gets your car in and out!
Aug 25, 2023 -

Hennessy Lexus of Atlanta responded

KB, we appreciate your outstanding feedback for Ryan Bush and are delighted to hear that he makes every visit to us 5-star worthy! Thank you for being part of our Hennessy Family. Sincerely, The Hennessy Lexus of Atlanta Service Team

August 08, 2023

Was not happy that my credit union could not be used. Reason, the papers to the dealership would take 3 to 5 days to process and recieve. . There excuse was they could not wait since it was the 29th of t More

by touringboss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Padgett & Carmen Anthony Panz
Aug 08, 2023 -

Hennessy Lexus of Atlanta responded

Thank you for taking a moment to leave 5 stars and for sharing your concerns as well. We're sorry to hear about this issue that occurred regarding the inability to use your credit union in the purchase process. Be it for sales or service, we look forward to serving you again down the line with full excellence! Sincerely, The Hennessy Lexus of Atlanta Team

July 13, 2023

Polite, quick service, nice showroom/waiting area, same service advisor is nice even when mundane oil change is performed, plenty of staff on hand More

by johneallison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 20, 2023 -

Hennessy Lexus of Atlanta responded

John, we're elated upon hearing that you had a 5-star experience with us in all aspects, from customer service to our showroom and waiting area! We appreciate your feedback and look forward to serving you with excellence again down the road. Sincerely, The Hennessy Lexus of Atlanta Service Team

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