Hennessy Jaguar Land Rover of North Atlanta

After dropping off my car to get serviced, I was given a loaner car, that I later realized had not been checked or cleaned before I left. There was trash in the console and a baseball bag(from the previous loaner car, that I later realized had not been checked or cleaned before I left. There was trash in the console and a baseball bag(from the previous driver) left in the back. I let the dealership know and they acted like it was no bring deal, until the previous driver needed their bag. They then wanted me to ”be at home” when it was convenient for them to pick it up. Fast forward to this past Friday(6/2/23), I drove the loaner car to a nature trail to walk(with a friend and 3 small children) When we got back to the car to leave, the car would not start! After calling the dealership and road side assistance several times(to no avail), in 87 degree weather, I called a tow truck on my own. He checked the battery and said it was fine. He could not tow unless the dealership called. We were left with no way to get home. I ended up paying someone to drive me back to my house, then had to go pick up the rest of the crew. Called dealership on Saturday to see if they had come up with any solutions. They told me they do not have valet on the weekends, but my car would be brought to me Monday morning, and to continue to leave the loaner car on the side of the road. Monday morning comes around and I keep getting the run around. Steven Barnett finally calls me back and basically tells me there is nothing he can do for me until the following day. Does not apologize or ask me anything about the ordeal I went through. He also did not seemed concerned over the fact that I had no transportation. Never asked one time what he could do to make this right! This will be my last time dealing with Hennessy Land Rover. Very disappointing! More

I feel the customer service could be better. Not everyone is as nice or attentive as they should be to the customers. Not everyone is as nice or attentive as they should be to the customers. More

I just recently placed an order for a new Range Rover with Bill Sargent. I’ve worked with Bill in past and he is truly is great to work with. I decided to purchase a certified pre-owned Range Rover as a with Bill Sargent. I’ve worked with Bill in past and he is truly is great to work with. I decided to purchase a certified pre-owned Range Rover as a stop gap until my build is complete. I had the pleasure to work with David Evans. David was a true professional and incredibly customer service oriented. His knowledge and expertise was second none. He made my whole buying experience a true pleasure. I will definitely recommend David, Bill and Hennessy to my friends. More

Horrible pricing. No justification for the costs of 1547.00 for spark plugs in my opinion. No justification for the costs of 1547.00 for spark plugs in my opinion. More

Sales guy was very knowledgeable and process very easy and smooth . Very attentive and on point with everything and smooth . Very attentive and on point with everything More

The dealer and representatives were knowledgeable, friendly and helpful thought the entire car buying process. I would recommend to friends and family friendly and helpful thought the entire car buying process. I would recommend to friends and family More

The service from Viktor was amazing! Customized my sport and he took me along for the journey the entire time! This is my 2nd car from North Atlanta. I love the service and ease of car Customized my sport and he took me along for the journey the entire time! This is my 2nd car from North Atlanta. I love the service and ease of car buying! More

I am having a terrible experience with this group. Most recently they inaccurately stated maintenance records to try to reduce the number of maintenance appointments we would. I’m essence cheat us out Most recently they inaccurately stated maintenance records to try to reduce the number of maintenance appointments we would. I’m essence cheat us out of two year. I could go on but all I can say is I would never purchase another car from them. More

This dealership is one of the better dealerships I have been to. Everyone was nice and knowledgeable. Our Salesman Cary Fricke and Finance Director Vanessa were great! been to. Everyone was nice and knowledgeable. Our Salesman Cary Fricke and Finance Director Vanessa were great! More

Marlee, my service advisors is fantastic to work with. Extremely professional and friendly. She is always very responsive and answers every question. She is the only reason I would go to that dealer Extremely professional and friendly. She is always very responsive and answers every question. She is the only reason I would go to that dealer More