Hennessy Jaguar Land Rover of North Atlanta

I'll never, ever go back there. I went there for a schedule appointment to see a Porsche. When I arrived (30 Minutes early, mind you), I was informed that the car had supposedly j I went there for a schedule appointment to see a Porsche. When I arrived (30 Minutes early, mind you), I was informed that the car had supposedly just been sold minutes before I arrived, and was then attempted to be persuaded to consider a Ford Focus or a Ford Mustang (in lieu of a Porsche). I was then sent to their sister dealership a mile down the road where I was ignored as I walked around both inside and outside looking a Porsches for 45 minutes, which was an even worse experience. I contacted the CEO of Porsche and both dealerships. It's been a week and while I did hear back from the CEO's office, crickets from either dealership. What a way to do business and treat potential customers. Awful experience. Proof the customer service and customer care seem to be a thing of the past at many establishments these days. I might expect this at dealerships of other brands, but I wouldn't have expected it at a Jaguar, Range Rover, and/or Porsche dealerships. SAD. Never again... More

Excellent service. Treated extremely well. Took care of issue and had a loaner the entire time. My consultant Kelsey was fantastic Treated extremely well. Took care of issue and had a loaner the entire time. My consultant Kelsey was fantastic More

Brandon was great! Personable and professional. Definitely will ask for him again. Great service and fast Personable and professional. Definitely will ask for him again. Great service and fast More

Impressed with the professionalism of everyone I spoke with. Brandon was attentive to my questions and very satisfied with his answers. Felt like a VIP and so did my SUV. . with. Brandon was attentive to my questions and very satisfied with his answers. Felt like a VIP and so did my SUV. . More

If you’re buying a certified pre-owned vehicle from them, go through it with a fine tooth comb. I purchased a CPO Range Rover and here’s all the issues that have been found. Vehicle had a clean title, but ha go through it with a fine tooth comb. I purchased a CPO Range Rover and here’s all the issues that have been found. Vehicle had a clean title, but had been in at least one accident where the front bumper cover had been repaired or replaced (all front rubber around sensors were painted and the white that was used was not fiji white or at least not matched and there is overspray on a lot of gloss black fender parts), right fender had been repaired and they sprayed straight to the fender, no primer (my body guy that has over 20 years of experience removed the clear coat and immediately hit metal again no primer and one coat of paint), right rim has a massive bend to the inside part of the rim where there is a continuous loss of air (even after having the tire checked for nails or damage), all rims had been painted flat black and rims should be gloss black (they sprayed them while on the vehicle and all red calipers has black overspray), spoke to original owners from New Jersey and they informed me that it had been stolen twice and reported (some how that wasn’t on the Carfax report), driver door switch had to be replaced (should of been replaced during CPO inspection), radio has been damaged and was placed in the stored configuration and in the dark mode so the damage around the bezels couldn’t be seen (I didn’t know that it moved from the flat position and that it could be changed from dark screen to white screen until I got home and went through the manual). Purchased the rim and tire protection plan that I tried to make a claim against for the rim damage and paint failure and what I was told was that they would not replace a rim and the repaint issue was not a manufacturer defect. So I had to cancel that plan, which they contacted me about, it had three options, send me the check, send the check to the bank and revise the contract, or send to the bank and add it towards the principal. I chose the 1st option and they said I couldn’t get it since it had a lien holder. So I chose the principal option. If they did not do all the shotty work to sell the car, then the person that did the CPO inspection needs to do something else. They even took a bunch of stages photos, so that person should of seen the issues too. If you’re short on time, make an appointment for the first available time available, I got there at 10 and left at 5 pm. Not an easy process. More

Davis, Clint and Vanessa were amazing from start to finish. Working a long distance trade, getting good financing, and finding me the perfect car. Highly recommend! finish. Working a long distance trade, getting good financing, and finding me the perfect car. Highly recommend! More

After dropping off my car to get serviced, I was given a loaner car, that I later realized had not been checked or cleaned before I left. There was trash in the console and a baseball bag(from the previous loaner car, that I later realized had not been checked or cleaned before I left. There was trash in the console and a baseball bag(from the previous driver) left in the back. I let the dealership know and they acted like it was no bring deal, until the previous driver needed their bag. They then wanted me to ”be at home” when it was convenient for them to pick it up. Fast forward to this past Friday(6/2/23), I drove the loaner car to a nature trail to walk(with a friend and 3 small children) When we got back to the car to leave, the car would not start! After calling the dealership and road side assistance several times(to no avail), in 87 degree weather, I called a tow truck on my own. He checked the battery and said it was fine. He could not tow unless the dealership called. We were left with no way to get home. I ended up paying someone to drive me back to my house, then had to go pick up the rest of the crew. Called dealership on Saturday to see if they had come up with any solutions. They told me they do not have valet on the weekends, but my car would be brought to me Monday morning, and to continue to leave the loaner car on the side of the road. Monday morning comes around and I keep getting the run around. Steven Barnett finally calls me back and basically tells me there is nothing he can do for me until the following day. Does not apologize or ask me anything about the ordeal I went through. He also did not seemed concerned over the fact that I had no transportation. Never asked one time what he could do to make this right! This will be my last time dealing with Hennessy Land Rover. Very disappointing! More

I feel the customer service could be better. Not everyone is as nice or attentive as they should be to the customers. Not everyone is as nice or attentive as they should be to the customers. More

I just recently placed an order for a new Range Rover with Bill Sargent. I’ve worked with Bill in past and he is truly is great to work with. I decided to purchase a certified pre-owned Range Rover as a with Bill Sargent. I’ve worked with Bill in past and he is truly is great to work with. I decided to purchase a certified pre-owned Range Rover as a stop gap until my build is complete. I had the pleasure to work with David Evans. David was a true professional and incredibly customer service oriented. His knowledge and expertise was second none. He made my whole buying experience a true pleasure. I will definitely recommend David, Bill and Hennessy to my friends. More