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Hennessy Jaguar Land Rover Gwinnett

Duluth, GA

Overview
Reviews
Vehicles
3.9
158 Reviews
Call Dealership (770) 680-5000

3423 Old Norcross Road

Duluth, GA

30096

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Showing 158 reviews

April 11, 2023

I have purchased 4 Range Rovers from Mary Cromer adn she is the best. Andrew Fabec and Dylan Phillips took great care of me in service! More

by Monty.watson
Recommend Dealer
Yes
Employees Worked With
Mary Cromer
Report | Print
Apr 12, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Monty, we're truly pleased to hear that your 4th purchase from Mary Cromer was another 5-star experience! Your high remarks about Mary -- as well as Andrew and Dylan in service -- mean a great deal to us and will be passed along. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

April 05, 2023

Dylan Phillips was my service advisor and he’s a jewel, he was courteous, professional, and genuinely attentive to my concerns which was a major plus especially because I was visiting Georgia from Florida More

by Lady Broadhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Phillips
Report | Print
Apr 06, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for taking the time to share your positive experience at our dealership! We're delighted to hear that Dylan provided you with exceptional service and that you felt well taken care of during your visit. It's wonderful to know that you found our atmosphere warm and inviting, and our staff kind and professional. We appreciate your recommendation and look forward to welcoming you back for future services and needs when you're in the area. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

March 06, 2023

It would be great to go back to older process of getting a courtesy car when you are having your car serviced. Getting someone to order an Uber for you to leave work it’s a headache More

by Rosine Mukuralinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan, Philip
Report | Print
Mar 09, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Rosine, thank you for your feedback. We apologize for any inconvenience caused by our current loaner car policy. While we try to allocate loaners to customers with specific needs, we realize that this may cause understandable frustrations for others. At your convenience, please feel free to call 770.680.5000 to discuss your experience and concerns directly with our General Manager, RJ Crites. We appreciate your business and hope to serve you better in the future! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 22, 2023

I always have a great experience here. They take the time to diagnose any issue and repair it. They keep you updated with the progress. More

by 1hipsterdoofus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Phillips
Report | Print
Feb 23, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

We're truly pleased to hear that you had another great experience with us for Service thanks especially to Dylan Phillips. We look forward to serving you with excellence, dedication, and communication for years to come! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 17, 2023

Austin was a great service rep for me. I’m truly satisfied with the customer service and will be returning. More

by bradleydanyela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in Service.
Report | Print
Feb 21, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Bradley, we appreciate your 5-star recommendation for Austin and are truly pleased to hear that you are satisfied with the service you received! We look forward to serving you again down the road. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 17, 2023

My sales experience was amazing. A bit disappointed when I returned to service my vehicle. More

by dawsontiffan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Cromer
Report | Print
Feb 17, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Dawson, we appreciate you for providing both positive and constructive feedback; we are always looking for ways to improve our processes. Though we're delighted to hear that your sales experience with us was amazing, we regret to hear that you left us feeling disappointed after your initial visit for service. In the future, our team will work to ensure that every experience -- sales or service -- is 5-star worthy! Safe travels, and thank you for choosing Hennessy. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 16, 2023

Hennessy Jaguar Land Rover was a pleasure to work with! So professional, helpful and easy to get my car maintenance done. I would highly recommend using this dealership for your car repair needs. More

by nancyobabcock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gertz
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Feb 16, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Nancy, we are truly thankful for your 5-star recommendation! Professional service that is a breeze for the client is what we're always striving to deliver. We look forward to serving you again down the line! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 11, 2023

Excellent customer service and the vehicle service is outstanding. The care is beyond great!!!!!!!!!!!! Dr. Murfree More

by JWMJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elwin Palma, Mary Cromer, and Mike
Report | Print
Feb 11, 2023 -

JWMJR responded

I tell people if you do not purchase your next automobile from Hennessy of Gwinnett you are definitely in the wrong place!

Feb 14, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Dr. Murfree, we are truly elated to see this recommendation from you. Outstanding customer care truly is what we aim to deliver, always. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

Feb 14, 2023 -

JWMJR responded

Murfree0073@gmail.com

February 09, 2023

Chis sanchez was great. He addressed all of the items on my vehicle and finished the service earlier than I expected. More

by Ebry21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sanchez.. service department
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Feb 14, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

We're glad to hear that the timely, comprehensive service you received from Chris Sanchez made for a 5-star experience! We are happy to pass along your high remarks. Thank you for choosing Hennessy! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

January 03, 2023

Thanks so much. Excellent customer service Everything awesome. I’ll come back for service my car. Again thanks More

by Kdan2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anita Whitten
Report | Print
Jan 03, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you so much for taking a moment to leave us this glowing review! Excellent service is what we're always striving to deliver. We look forward to serving you again down the road! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

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