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Hennessy Jaguar Land Rover Gwinnett

Duluth, GA

3.9
156 Reviews

3423 Old Norcross Road

Duluth, GA

30096

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Showing 156 reviews

March 06, 2023

It would be great to go back to older process of getting a courtesy car when you are having your car serviced. Getting someone to order an Uber for you to leave work it’s a headache More

by Rosine Mukuralinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan, Philip
Mar 09, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Rosine, thank you for your feedback. We apologize for any inconvenience caused by our current loaner car policy. While we try to allocate loaners to customers with specific needs, we realize that this may cause understandable frustrations for others. At your convenience, please feel free to call 770.680.5000 to discuss your experience and concerns directly with our General Manager, RJ Crites. We appreciate your business and hope to serve you better in the future! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 22, 2023

I always have a great experience here. They take the time to diagnose any issue and repair it. They keep you updated with the progress. More

by 1hipsterdoofus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Phillips
Feb 23, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

We're truly pleased to hear that you had another great experience with us for Service thanks especially to Dylan Phillips. We look forward to serving you with excellence, dedication, and communication for years to come! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 17, 2023

My sales experience was amazing. A bit disappointed when I returned to service my vehicle. More

by dawsontiffan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Cromer
Feb 17, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Dawson, we appreciate you for providing both positive and constructive feedback; we are always looking for ways to improve our processes. Though we're delighted to hear that your sales experience with us was amazing, we regret to hear that you left us feeling disappointed after your initial visit for service. In the future, our team will work to ensure that every experience -- sales or service -- is 5-star worthy! Safe travels, and thank you for choosing Hennessy. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 17, 2023

Austin was a great service rep for me. I’m truly satisfied with the customer service and will be returning. More

by bradleydanyela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in Service.
Feb 21, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Bradley, we appreciate your 5-star recommendation for Austin and are truly pleased to hear that you are satisfied with the service you received! We look forward to serving you again down the road. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

February 16, 2023

Hennessy Jaguar Land Rover was a pleasure to work with! So professional, helpful and easy to get my car maintenance done. I would highly recommend using this dealership for your car repair needs. More

by nancyobabcock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gertz
Feb 16, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Nancy, we are truly thankful for your 5-star recommendation! Professional service that is a breeze for the client is what we're always striving to deliver. We look forward to serving you again down the line! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

February 11, 2023

Excellent customer service and the vehicle service is outstanding. The care is beyond great!!!!!!!!!!!! Dr. Murfree More

by JWMJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elwin Palma, Mary Cromer, and Mike
Feb 11, 2023 -

JWMJR responded

I tell people if you do not purchase your next automobile from Hennessy of Gwinnett you are definitely in the wrong place!

Feb 14, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Dr. Murfree, we are truly elated to see this recommendation from you. Outstanding customer care truly is what we aim to deliver, always. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

Feb 14, 2023 -

JWMJR responded

Murfree0073@gmail.com

February 09, 2023

Chis sanchez was great. He addressed all of the items on my vehicle and finished the service earlier than I expected. More

by Ebry21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sanchez.. service department
Feb 14, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

We're glad to hear that the timely, comprehensive service you received from Chris Sanchez made for a 5-star experience! We are happy to pass along your high remarks. Thank you for choosing Hennessy! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

January 03, 2023

Thanks so much. Excellent customer service Everything awesome. I’ll come back for service my car. Again thanks More

by Kdan2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anita Whitten
Jan 03, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you so much for taking a moment to leave us this glowing review! Excellent service is what we're always striving to deliver. We look forward to serving you again down the road! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

December 19, 2022

I'm currently driving my 2nd car from this dealership in roughly 3 years. My first car jumped time at 33k miles & I refused to keep that vehicle, so we traded into a more expensive model to only fave the s More

by Dolvint
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
R J the GM, Frisco Dollard
Dec 20, 2022 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for bringing your ownership experience to our attention; it is not one we'd wish upon any valued client of ours. We understand that our team has done their best to assist, but we also understand your frustration. Our General Manager RJ Crites will continue to assist you to resolve any concerns. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

December 19, 2022

Christian was a most excellent service advisor. He made the service very easy and timely. I appreciated his professionalism in getting my car serviced and making me comfortable while I waited. More

by tracytrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in service
Dec 19, 2022 -

Hennessy Jaguar Land Rover Gwinnett responded

Tracy, thank you for taking time to leave Christian this thoughtful 5-star review. We're happy to hear that everything from the timely service to the comfortable and professional assistance you received from Christian made your recent visit an excellent one. Safe travels until next time we see you! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team