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Hennessy Jaguar Land Rover Gwinnett

Duluth, GA

3.9
157 Reviews

3423 Old Norcross Road

Duluth, GA

30096

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Showing 157 reviews

February 08, 2024

. Dealer unable to fix in a timely manner . Ongoing problems with the car and maintenance More

by joseph.fleming.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan
Feb 14, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

We're so sorry to hear about any ongoing issues with your vehicle and understand your frustration in this case. Our Service Manager (Dylan Phillips) is aware of your concerns and attempted to reach out yesterday afternoon. If you are not already in contact with Dylan/Management, please do not hesitate to return his call at your earliest convenience so that he may work with you toward a resolution. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

December 29, 2023

Great experience - prompt greeting and servicing with initial drive up. My Service Advisor Austin is excellent More

by cara.fields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
Jan 03, 2024 -

Hennessy Jaguar Land Rover Gwinnett responded

Cara, we're truly pleased to hear that Austin made your recent service experience with us an excellent one from start to end! We will gladly pass along your words of praise. Safe travels until we see you next! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

December 18, 2023

I was really satisfied with my purchase of a loaner defender with very low mileage. Dealing with them was fantastic and they made the process very easy, especially since I was in a lease that only BMW More

by tp23shop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kip Kramer, Nathan Swanson , Cris O'Keefe
Dec 18, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Thank you for your positive review! We're thrilled to hear about your satisfaction with the purchase of a loaner Defender. Making the purchase process easy and seamless for our customers is our priority. Kip is an exceptional member of our team, and we're pleased he went above and beyond to facilitate your transition, securing you an extra $2000 in the process. We appreciate your business and look forward to serving you for years to come! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

September 04, 2023

This past March had the pleasure of working with Kip to purchase a 2023 Defender from the loaner program. He displayed a high level of professionalism and was always polite throughout the entire process, m More

by terryp23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kip Cramer, Cris O'Keefe
Sep 06, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Terry, thank you for leaving us 5 stars! It is an honor to hear that Kip and the rest of our Sales Staff made your 2023 Defender purchase an excellent one thanks to his professionalism and kindness. This is the Hennessy way. We truly appreciate your recommendation and look forward to serving you for years to come! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

August 08, 2023

Since purchasing my Range Rover Sport, I have been working with Mark Murphy, and he is an absolute pleasure to work with. Extremely professional and thorough. It so refreshing to work with such a gr More

by Shea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Murphy
Aug 08, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Shea, we're ecstatic upon reading your 5-star feedback. It's great to hear that Mark Murphy has been a pleasure for you to work with ever since purchasing your Range Rover Sport; we will be sure to share your appreciation. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

August 01, 2023

Worst dealership experience I've ever had. The General Manager "RJ" is more like a typical used car salesman and has no customer service skills. When you're spending $125,000 on a vehicle you More

by jack.w.craig@outlook.com
Recommend Dealer
No
Employees Worked With
Rick Robbins, Mary Cromer
Aug 03, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Jack, we're terribly discouraged upon reading this feedback from you. We aim to deliver exceptional customer service from the top down, always, and we regret to hear that we fell short of your expectations recently. We truly hope that we can earn the opportunity to provide you with such service in the future. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

July 21, 2023

It was great to work with Kip at the Gwinnett dealership. Helped me work out a deal and about 2 hours later drove away in a new 2023 Range Rover SE. Beautiful car and great staff all around at the dealership More

by gibsonmichael777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kip Cramer , Travis L Conely, CPFS
Jul 27, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Michael, we are over the moon after reading your 5-star feedback for Kip and the rest of our Sales Staff. It is wonderful to hear that you had a timely, exceptional purchase exprerience thanks in particular to Kip's efforts. Congratulations on your new 2023 Range Rover SE, and thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

July 18, 2023

Sean my sales representative was knowledgeable,patient and helpful. He listened to me to understand my need and helped me make the best choice. I'm very pleased with my purchase and happy with my car. Sea More

by Brigite Ofori
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean black tall guy.
Jul 20, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Brigite, we appreciate you taking time to leave Sean thoughtful feedback! It's wonderful to hear that Sean's expertise, patience, and dedication made for a satisfactory car purchase and helped you to make the best choice. We will gladly pass along your appreciation to Sean and the rest of our Sales Staff. Congratulations, and welcome to our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

April 30, 2023

Service department- I had an appointment at 830am to change my tire, at 10am I am still waiting on my care. Not sure if there are scheduling issues but this is unacceptable! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew
May 11, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Mike, we're so sorry to hear about the lengthiness of your most recent service visit and truly regret falling short of your expectations. At your convenience, and if you have not recently been in contact with our team, please call 770.680.5000 and ask to speak directly with our General Manager, RJ Crites, so that we may address your concerns directly. We hope to hear from you soon. Sincerely, The Hennessy Jaguar Land Rover Gwinnett Service Team

April 11, 2023

I have purchased 4 Range Rovers from Mary Cromer adn she is the best. Andrew Fabec and Dylan Phillips took great care of me in service! More

by Monty.watson
Recommend Dealer
Yes
Employees Worked With
Mary Cromer
Apr 12, 2023 -

Hennessy Jaguar Land Rover Gwinnett responded

Monty, we're truly pleased to hear that your 4th purchase from Mary Cromer was another 5-star experience! Your high remarks about Mary -- as well as Andrew and Dylan in service -- mean a great deal to us and will be passed along. Thank you for being part of our Hennessy Family! Sincerely, The Hennessy Jaguar Land Rover Gwinnett Team

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