Hennessy Honda of Woodstock - Service Center

Horrible service I am be on frustrated, I took my car into Honda because there was a recall on my airbag. After they install the new inflator, my airbag light came on I am be on frustrated, I took my car into Honda because there was a recall on my airbag. After they install the new inflator, my airbag light came on. Indicating that if I got into a wreck my airbag would not deploy. Now they want me to pay $65 to diagnose the problem. But my airbag light was never on when I drop my car off so why should I have to pay $65?????? I cannot pick up my car from Honda until they fix the problem bc that is a safety hazard.... then they now are saying that my light was on before I drop off my vehicle with them. When I told them that it was never on when I dropped it off they are trying to say that isn't true... so I have to pick up my car From them with a unsafe but when I dropped it off it was still safe to drive... no sense... never go there More

Terribl customer service Trying to get reasonably fast service is lacking. Go elsewhere. Don't say I didn't try to warn you. You most likely will regret having your van or car Trying to get reasonably fast service is lacking. Go elsewhere. Don't say I didn't try to warn you. You most likely will regret having your van or car serviced here More

best service department Diana always takes great care of me. If the service takes more than a couple of hours she makes sure to have the driver to get me home and pick me up Diana always takes great care of me. If the service takes more than a couple of hours she makes sure to have the driver to get me home and pick me up. The drivers are really nice young ladies. More

Regarding Car Service I really disappointed with Hennessy Honda Service.I bought brand new Honda Civic 2015 model from Hennessy Honda, Woodstock. My base engine guard (Eng I really disappointed with Hennessy Honda Service.I bought brand new Honda Civic 2015 model from Hennessy Honda, Woodstock. My base engine guard (Engine splash guard) was broken due to damaged tire object hit on the road. When i asked Estimated Cost of repair from hennesy Service center. They gave me $ 373.00 in total . Splash guard cost is $170.00 and labor cost is $150.00. I didnt complete my First service also. After i took into another Honda dealer they charged only $150.00 in total for Parts and labor cost along with First service including Oil change. More

No Service Department I bought Honda because it had a reputation for reliability and resale. Boy was I wrong! I had, note the word had a 2012 Honda CR-V I took it to Henn I bought Honda because it had a reputation for reliability and resale. Boy was I wrong! I had, note the word had a 2012 Honda CR-V I took it to Hennessey Woodstock when at 23,000 miles my rotors had warped , UNDER WARRANTY! They proceeded to turn the rotors rather than replace them as they should have, and as I requested. I knew that once turned they would warp again more quickly since they were thinner and they were obviously defective for warping the first time. I told my service advisor this, and told him I knew that I probably would be out of warranty when it happened again, then they would expect me to pay for new rotors. I also reported a intermittent starter grind noise that could not be reproduced at will, so it was not addressed at all. They refused to replace the rotors on the first visit. Low and behold at 37,000 miles they were warped again and the starter noise was worse, and the fan inside was occasionally making a squeal noise. I told them they/Honda needed to replace my rotors this time under warranty and address the starter issue. I was told No, it isn't under warranty. I re-explained the previous repair and told them I expect Honda to make good on this. I was told No, I would need to pay for the repairs. I was livid! I was told by my service advisor that he would call the Honda rep and see if they could get it taken care of, but it would be the next week. It has been two months since that conversation and I have yet to hear anything from him. Honda has lost a customer and I make sure to tell everyone my story! I bought another car, I will not drive a car that has issues that early and has no customer care to resolve the problem! BTW, I know it is not my driving style, my last car had 120,000 miles with original brakes.... More

I tried to make an apprt for my recall on my 2007 Honda civic.....he told me I cant bring it on saturday, Sunday they are closed and when I bring it in it will take 4-5 business days to look at all for pai civic.....he told me I cant bring it on saturday, Sunday they are closed and when I bring it in it will take 4-5 business days to look at all for paint on my car.....REALLY? What a joke people work normal jobs and he wouldnt work with me at all. Told me basically if I dont like it to call Honda at 1800-999-1009. I will never go to Hennessy Honda for anyting again and I buy Hondas! More

2 x's they have screwed me by over-charging for NO WORK. They do as little as possible and OVER charge you EVERYTIME. Worst! They do as little as possible and OVER charge you EVERYTIME. Worst! More

I have a 2005 Pilot that had the brakes apply (on its own)on Highway 41 and come to a dead stop in the road almost causing a rear end collision with my wife driving and son with her. The dealership chec own)on Highway 41 and come to a dead stop in the road almost causing a rear end collision with my wife driving and son with her. The dealership checked it out and found two brake system failures but they seemed to be working okay now so did no repair as they had no idea what caused these failures. They advised me that it would be okay to drive the car. I really appreciate their not doing any unnecessary repairs and charging us for them, however this does not make this life threatening situation go away. Honda America denies ever hearing of this issue yet I have found several cases on the internet of this exact thing happening. I really fault Honda America mostly however, I feel that this dealership could pursue this issue further in a more timely manner if they wanted to. More