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Hennessy Ford Lincoln Atlanta

Atlanta, GA

2.9
541 Reviews

5675 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 541 reviews

June 01, 2022

just nowNEW I purchased a vehicle from this dealership 2 years ago that I paid for and have yet to receive so now I have to file a police report for grand larceny since it was a $42000 purchase, take them More

by Jahne Campbell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryce
Jun 06, 2022 -

Hennessy Ford Lincoln Atlanta responded

Jahne, thank you so much for bringing your experience to our attention, as it absolutely is not one we'd wish for any customer to have. We've been informed that our General Manager has been in contact with you about this to reach a resolution, though please feel free to reach back out if any other issues arise. Sincerely, The Hennessy Ford Atlanta Team

May 28, 2022

Big T was great - brought 4 cars from him - no BS and gets deal done ... more importantly, after transaction always there to help w/ a smile More

by Mighty Mouse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Lundy
May 31, 2022 -

Hennessy Ford Lincoln Atlanta responded

We're happy to hear that you had a straightforward, excellent buying experience with us recently thanks to Big T's kind assistance. We'll be sure to pass along your high remarks! Congratulations, and thank you for being part of the Hennessy Family. Sincerely, The Hennessy Ford Lincoln Atlanta Team

May 02, 2022

My daughter had the best experience with her first purchase! You all were wonderful! Thank you for being so attentive! Hennessy Ford Lincoln Atlanta words can’t express how happy you have made her. Te More

by Colemanscuppiecakes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Terrance Lundy
May 02, 2022 -

Hennessy Ford Lincoln Atlanta responded

We're so happy to hear that your daughter's first buying experience was a great one thanks to the attentive, warm assistance you all received from our staff (Terrance Lundy in particular)! Your kind remarks mean a great deal to us and will be passed along. Please tell your daughter "congratulations" and welcome to the Hennessy Family! Sincerely, The Hennessy Ford Lincoln Atlanta Team

May 01, 2022

Awesome experience at Hennessy Ford. Terrance Lundy went out of his way to find me the truck that I wanted. Thanks Terrance. More

by Matt S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Lundy
May 02, 2022 -

Hennessy Ford Lincoln Atlanta responded

We're elated to see your review, Matt! It's great to know that you had an awesome buying experience with us recently thanks to the dedicated assistance you received from Terrance Lundy. Congratulations, and safe travels! Sincerely, The Hennessy Ford Lincoln Atlanta Team

May 01, 2022

Mo is a great salesman and will Recommend family and friends go see mo he is helpful. More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo
Jun 15, 2022 -

Hennessy Ford Lincoln Atlanta responded

Nick, we truly appreciate your recommendation for Mo. We look forward to serving you for years to come! Sincerely, The Hennessy Ford Lincoln Atlanta Team

May 01, 2022

We had a great experience with Mr Lundy at your dealership . He was very knowledgeable about all the products and services you offered. Our intentions are to purchase a car by June of this year and More

by Melissa Bankovics
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Lundy
May 01, 2022 -

Melissa Bankovics responded

We had a great experience with Mr Lundy at your dealership . He was very knowledgeable about all the products and services you offered. Our intentions are to purchase a car by June of this year and I am definitely staying in touch with him to get this done.

April 19, 2022

I can’t thank Terrance Estelle enough for making our car buying experience wonderful!! We love our new Lincoln!!! More

by ctownsend10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Estelle
Apr 22, 2022 -

Hennessy Ford Lincoln Atlanta responded

We love to hear that you love your new Lincoln! Thank you so much for the 5 stars and kind words about Terrance Estelle. Congratulations, and welcome to the Hennessy Family! Sincerely, The Hennessy Ford Lincoln Atlanta Team

April 11, 2022

worst service of any company I have ever dealt with . .if i could get someone to call me maybe would not have to take my complaint to Ford corp office I really dislike Hennessee ford. I am old I have h More

by tarzan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
no will return my calls I have been put on hold 7 times. for as many as 9 minutes each
Apr 11, 2022 -

tarzan responded

great callfrom Charles made every thing ok

Apr 11, 2022 -

tarzan responded

management Charles, made every thing ok. sorry for my fit or anger Truly truly sorry. William oore

Apr 12, 2022 -

Hennessy Ford Lincoln Atlanta responded

William, thank you so much for the thoughtful follow up -- we're very happy to hear that everything was turned around thanks to Charles' assistance. We look forward to providing you with 5-star service from start to finish down the road! Sincerely, The Hennessy Ford Lincoln Atlanta Team

Apr 13, 2022 -

tarzan responded

thanks

April 05, 2022

The shop was quick and the advisors knew their stuff which really helped me decide what needed to be done especially Tyler More

by Josh.lindsey0212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Johnson
Apr 06, 2022 -

Hennessy Ford Lincoln Atlanta responded

Josh, we're happy to see your review and to hear that you had a quick, 5-star experience with us recently thanks to the expertise of our advisors (Tyler in particular). We look forward to serving you again down the road! Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

March 24, 2022

Listed car for $58xxx and to buy it had to pay for all kinds of unadvertised dealer add ons, including $4999 for something they call Ceramic. Anyway, with about $5k, of taxes would be $70,000 out the door More

by ROBPINION
Recommend Dealer
No
Employees Worked With
Various
Apr 01, 2022 -

Hennessy Ford Lincoln Atlanta responded

Thank you for taking the time to bring your experience to our attention. This review is truly concerning to read, as we strive to provide straightforward, top-tier service to all customers at all times. We welcome the chance to discuss this situation with you directly, so at your convenience, please reach out to us at 470.602.2073 and ask to speak with a Desk Manager. We hope to hear from you soon. Sincerely, The Hennessy Ford Lincoln Atlanta Team

Apr 01, 2022 -

ROBPINION responded

I appreciate your writing a response. I bought the same car -- 2022 Nautilus Reserve (2 miles on it) -- at another dealer. Funny how that one didn't need a five thousand dollar ceramic paint treatment. They did say they had one available for seven hundred dollars, to further protect the clear coat, if I wanted it. Anyway, I think the thing management will need to do if they are sincere about this is to prohibit the sales staff from dealing like this. If you advertise a car for a price, then that should be the price. If you want to offer ad-ons, then offer them. But don't do a bait and switch.

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