Hennessy Ford Lincoln Atlanta

They should get no stars! My elderly father (84 yes old) purchased a truck from this place over the phone. Drove 2.5 hours down to pick up the truck to find out they had accid My elderly father (84 yes old) purchased a truck from this place over the phone. Drove 2.5 hours down to pick up the truck to find out they had accidentally sold the truck to someone else. No call, warning or anything. Ridiculous. I consider this elder abuse! Don’t do business with these people, they have no integrity. More

Awful. Son bought a bronco , 65k, with a defect . 2.5 months have passed and the car is still in their shop and not fixed. Son bought a bronco , 65k, with a defect . 2.5 months have passed and the car is still in their shop and not fixed. More

Awful customer service. No empathy. No urgency. My brand new bronco with 1,000 miles on it has been at the dealership for 3 months and still hasn’t been fixed. They now clai No empathy. No urgency. My brand new bronco with 1,000 miles on it has been at the dealership for 3 months and still hasn’t been fixed. They now claim it’s not a warranty issue and want to give my vehicle back to me without fixing the loud clicking noise it makes when driven. The vehicle doesn’t have a license plate tag on it, that’s how new it is. More

Service has gone way down hill! Used to have the best service at this dealership years ago. They had my Lincoln a week for a battery terminal and I couldn’t get in touch with anyo Used to have the best service at this dealership years ago. They had my Lincoln a week for a battery terminal and I couldn’t get in touch with anyone after numerous calls and messages left multiple days. They didn’t change a drivers light that I told them about three times and was told the day it was ready that the light was not out. When I picked it up, a guy in the service area said, hey, you have a light out. They wouldn’t change the light right then and said I would have to take it back in the next day. They were still open another hour but wouldn’t do it. I have an job and taking it back is so disruptive. Will have to decide if my next car will be a Cadillac instead of a Lincoln. Or, if I drive to another Lincoln dealership for service in the future. What happened to this place? More

The service department is great! The service was finished when promised. The next day I heard a new rattle. I drove the rep around the parking lot. He identified the wheel flap was l The service was finished when promised. The next day I heard a new rattle. I drove the rep around the parking lot. He identified the wheel flap was loose and had it fixed with me out of the door in less than 20 minutes. There are other dealerships closer to where I live, but it is well worth the drive! Keep up the great customer service experience! More

I bought an escape from this location on 5/6/23. Eric was an especially helpful salesman. The staff here definitely works together as a team. I’m happy with my purchase. Eric was an especially helpful salesman. The staff here definitely works together as a team. I’m happy with my purchase. More

So they sold me a car on Feb 19 I didn’t get the car until Feb 22 because it needed new tires which they didn’t do and they were replacing all the brakes which they didn’t do. Had the car for two weeks until Feb 22 because it needed new tires which they didn’t do and they were replacing all the brakes which they didn’t do. Had the car for two weeks had to take it to the shop down here in Columbus Georgia and since March 14 my car was in the shop and I just got it back May 9. When I went to the shop in Columbus they got on the computer and amazingly the car had the same faults as when they sold it to me and didn’t tell me a thing. Luckily I had a warranty but I put down 18 thousand I know small potatoes for these people and didn’t get what I paid for. I contacted there manager and I’m gonna attack those photos to show just how terrible of customer service this was because he said we are gonna take care of you and literally stopped responding to my messages although the iPhone he has just like I do shows when message has been read. Do not do business with these guys. They did me dirty and didn’t even apologize. The worse car company I have dealt with by far. It’s even worse because I’m a soldier and this is what I get to defend. Absolutely horrible. Reputable not at all. More

I currently own my second Lincoln and was in the market for a third until my most recent service experience at Hennessy. In the past I’ve had Ralph as a service advisor then Charles and they were wonderfu for a third until my most recent service experience at Hennessy. In the past I’ve had Ralph as a service advisor then Charles and they were wonderful to deal with. This time I have Darrell Cowan and can not get any communication and they have had my car for 1 week, no loaner so I am basically being held hostage. I had made my original appointment one month ago and the ask from Hennessy (Charles) was if I had any vacation time coming up where they could have my car and look at it when I wouldn’t need a loaner. We agreed that I would drop it off the morning of 4/11 and that by Monday 4/17 I would have a loaner or my car back so I could go to work. When I arrived 4/11 I was told Charles was no longer there and Darrell informed me that’s not how they do things. He obviously had made up his mind he would not honor the agreement…probably should have just given me the middle finger instead of speaking because that is how he’s treated me. 2 phone calls with my name and phone number. The request that he call my cell abc not my work number because I can’t get to the office without my car has all fallen on deaf ears. No return phone call in 1 week of having my car. When I call to speak with someone else I just get out on indefinite holds. At this point I need someone to CALL me so j know the status and timeline of my car. And Lincoln has currently lost my future business. It isn’t worth it if this is how you’ve decided to treat your female customers! More

I scheduled an appointment to have my car serviced. Received a phone call the night before my morning appointment and was told that it would be 48-72 hours before a tech would be able to look at my car Received a phone call the night before my morning appointment and was told that it would be 48-72 hours before a tech would be able to look at my car and wanted to make sure I was okay with leaving my car over the weekend. I cannot do within my car and they had no loaner that I could use while my car sat in their lot! I ended up canceling my appointment. What is the point of having an appointment if you aren’t going to look at my car for days later? HORRIBLE customer service. How about you call me when you can get my cat in to be looked at? More

My wife and I had a pleasant experience with everyone involved in our purchase. We were satisfied with the price of the car and loved driving it home. Would recommend to anyone looking for their new ride involved in our purchase. We were satisfied with the price of the car and loved driving it home. Would recommend to anyone looking for their new ride. More