Hennessy Ford Lincoln Atlanta

I scheduled an oil change for 8 in the morning. After waiting 1 1/2 hours I inquired as to what the delay was. The tech was still working on it. Only to discover after an hour and 45 minutes it needed waiting 1 1/2 hours I inquired as to what the delay was. The tech was still working on it. Only to discover after an hour and 45 minutes it needed a plug. Was told it would be another 15 minutes. Didn’t have the part and waited for the part to be delivered. 3 1/2 hours for an oil change is unacceptable. Change the name to slow lane. Certainly not Quick Lane. They also were trying to charge me for labor. More

Poor customer service If you want to feel like an idiot and not have your issue(s) addressed, please visit the brand new service department of this dealership. When explai If you want to feel like an idiot and not have your issue(s) addressed, please visit the brand new service department of this dealership. When explaining what the issue(s) I have been experiencing, was told that one could not be replicated (which it happened on my drive home after picking up the car; the other, for them putting the car in park and noticing that the vehicle did not register park, was told that I needed to pay a diagnostic fee for this. What shop in their right mind does not plug a computer in a modern day car and get the whole read out, instead of having 2 different people do it and charge you for each time. My advice is to stay away from here as this is not the first bad experience I encountered, but at least the 2nd or third. Was going to give them the benefit of the doubt with giving another chance, should have just stuck with going else where in the first place, would have been better off and probably gotten my issue(s) resolved without feeling like a dummy. More

The dealership if get welcoming they make sure they have all the amenities to make the customers wait and pleasurable as possible, they coffee and water and comfortable seating all the amenities to make the customers wait and pleasurable as possible, they coffee and water and comfortable seating More

Hennessey Quick Lane ordered and replaced a Fuel pump I brought my car in on Tuesday afternoon around 5:30. Hennessey found the problem while doing a Diagnostic check. A fuel pump was ordered on Thursday I brought my car in on Tuesday afternoon around 5:30. Hennessey found the problem while doing a Diagnostic check. A fuel pump was ordered on Thursday & replaced on Friday. More

Great customer service and work. Will recommend to friends and family. Completed work in a timely manner. Ralph comes through with great services every time. friends and family. Completed work in a timely manner. Ralph comes through with great services every time. More

Great We were greeded by Chris Mims, he pleasant and and very informative. Chris explained all the features of the Lincoln Aviator. I would highly recommend We were greeded by Chris Mims, he pleasant and and very informative. Chris explained all the features of the Lincoln Aviator. I would highly recommend people to him as he was a true professional Chris Smith the Ops Manager was a pleasure to deal straight forward and to the point. I would highly recommend this Hennessy Lincoln and these two professional to anyone.. More

Service was quick and excellent Corey was very helpful in getting my truck serviced and back to me. He kept me up to date of what was done and how they quickly they got it done. Corey was very helpful in getting my truck serviced and back to me. He kept me up to date of what was done and how they quickly they got it done. More

Oil change, detail, seat belt replacement Seat belt replacement good, oil change good, detail not so good, orange peels still in trunk, dirt on the sides where your feet go on the floor both s Seat belt replacement good, oil change good, detail not so good, orange peels still in trunk, dirt on the sides where your feet go on the floor both sides. Service Agent Chris Rossi top notch More

Everyone is very helpful and attentive from your arrival to your departure. Even the people you are not directly working with. The environment is very clean. to your departure. Even the people you are not directly working with. The environment is very clean. More

Excellent customer service provided by all employees. Thomas communicated all details throughput the service. In addition, I witnessed Thomas diffuse an upset customer. Customer had previously had a ba Thomas communicated all details throughput the service. In addition, I witnessed Thomas diffuse an upset customer. Customer had previously had a bad experience with another employee. Thomas was able to win his trust and turn the experience around More