Group 1 Ford of Atlanta

Amanda was awesome and I appreciate the extra steps she took in helping me with my purchase and selection. Process was easy and without pressure. Very good experience. took in helping me with my purchase and selection. Process was easy and without pressure. Very good experience. More

There are several dealerships around this area but I choose this one as their work is reliable and know when I take my car in, the work will be done in a timely manner and the person that i've been usin choose this one as their work is reliable and know when I take my car in, the work will be done in a timely manner and the person that i've been using is the best in keeping me informed of what is going on. Jonathan is his name, and when I go in, he's the one that I want to see to take care of what's going on with my car, and he's absolutely the best and he definitely knows how to communicate with the customer, which I really like. As long as he's there, I'll continue going to see him. As I have said, he's definitely the best and its a pleasure to drive in, have my car in the best of hands and knowing I can sit in the lobby and relax without a worry. You should hire more Johathan's in your dealership. Thanks for hiring him, and its a pleasure to see him and know my car is taken care of. Thank You. More

BEWARE! this dealership will lock you in a lease and when you get ready to purchase the vehicle they want to make it clear that you can’t buy from any other this dealership will lock you in a lease and when you get ready to purchase the vehicle they want to make it clear that you can’t buy from any other dealership. Also we were charged a large dealer fee when we leased it and now they want to charge us another $900.00 for more fees. My wife and I drove over to this dealership from Alabama and we will not ever do business with these people again. If you’re looking for a fair dealership then by all means avoid this place. More

Tim is always great to work with. Explains everything and gets me complete information. Thank you Explains everything and gets me complete information. Thank you More

This was the most unorganized service visit I have ever seen. They did not have a loaner car available so they canceled my appointment, after I had scheduled it 3 weeks prior to. They had no idea when a lo seen. They did not have a loaner car available so they canceled my appointment, after I had scheduled it 3 weeks prior to. They had no idea when a loaner would be available but I could try to scheduled 12 days out and they "may" have one then. I drove over 4 hours for the appointment. Furthermore, the appointment was for a RECALL on a car I purchased 10 months ago. More

Muy buen trato de parte de los trabajadores excelente servicio y muy amables al atender servicio y muy amables al atender More

No more trust this place not every body who work there but some so many mistakes on my car so many damages disabling phone chargers disabling back up camera ,and puting wrong millage And posting wrong s but some so many mistakes on my car so many damages disabling phone chargers disabling back up camera ,and puting wrong millage And posting wrong sticker with wrong dates and time Ms Alina service manager contacted me nicely and professionally with sibrina service advisor they offered apologies however the promised to fixed my back up camera with No coast 5 days later they come up with new idea that we sorry there no free you have to pay . Well I didn't ask to fixed but I posted servay about damages happened and you call. Me to bring my care to work shop after all those conversations what happened? What makes you change your mind . You broke twice my trust 1. You make it disable many prat of my car 2. After you admitted for that damages you wanted to fix with no coast again you changed your mind .No Trust I M not bringing my car any more may others if you see my post be watch full . More

I avoid this dealership at all costs. I live 3 miles from the facility and will drive 20 miles out of the way to Gwinnett just to avoid. Horrible staff and horrible business practices. I’ I live 3 miles from the facility and will drive 20 miles out of the way to Gwinnett just to avoid. Horrible staff and horrible business practices. I’ve never had a good experience here More

My service representative, Jonathan, is great. He is friendly, understanding, and very responsive. However, I did not like the fact that I drove all the way there and was told they had no loaner c He is friendly, understanding, and very responsive. However, I did not like the fact that I drove all the way there and was told they had no loaner car available when I was on the reservation list and they FINALLY called me in because they had one available. Anyway, when my car was returned, it wasn't washed as dealers normally do upon returning your vehicle, My car looked like it had been sitting under a tree with twigs, dirt stains and pollen residue all over it. Jonathan told me the pressure washer was broken. Although he promised me a wash, it's been an inconvenience having to constantly go back and forth for a loaner car, being on a forever waiting list for a car to service your car, lack of communication from the dept. that handles the loaner, and my car being returned dirty. Again, this review doesn't reflect Jonathan as this was out of his control but I would like to see accountability and quicker service if possible. More

Poor communication from service department. Afraid to give a real answer about anything so the standard answer is “it’ll be ready in about 2 days.” When that deadline is passed, they standa Afraid to give a real answer about anything so the standard answer is “it’ll be ready in about 2 days.” When that deadline is passed, they standard 2 days eta is used again. Doing this over the span of a few weeks gets very old very fast. More